Philflora is sucks!!! Ordered flowers from philflora for mothers day to surprise our beautiful mom but they refused to send us an early notice not till we contacted them cuz it was already one day del... See more
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See what reviewers are saying
I Just ordered a half dozen roses and they make it more beautiful than i expected . Then i order again sympathy flower for my aunt . This time i don't have extra money for sameday fee . Nakiusap ako... See more
I've already purchased from Philflora twice, and I'm pleased with their on-time delivery and customer service, since they never neglect to update and notify me about my order. The first one was for my... See more
This is the kind of flower power! This company exceeded my expectations. They were able to send flowers for my mom's funeral in such short notice. We were in a panic because Flower Chimp delivered rot... See more
Company details
Written by the company
Philflora deliverying flower since 2003, we have 20 years solid experience to deliver flower
Contact info
812 B. Mayor Street, 1300, Pasay City, Philippines
- admin@philflora.com
- www.philflora.com
4.3
Excellent
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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very very poor website management
after i made the order i was trying to track my order emailed the customerservice 3x got no reply! then today aug 17 i tried checking my order is
says proccessed with no clue what time will it be delivered i set the date of delivery on the 18 w/c is tom until now i didn't get an answer and now just this very moment server can't be found anymore i think i'm going to be scamed 64$!!! gone i hope they know how hard it is to work for that money! for some reason website were working fine before i made the order snd after i paying bay paypal everything went from good to worst!
17 August 2013
Unprompted review
Reply from Phil Flora
Your order has been deliver and It was received by your recipient.
Delivery not as promised - was not notified about changes until after delivery
I made an order for 2 dozens of roses for delivery on Valentines. It was made specific in the order that delivery was to be made on the 14th. The online customer agent had confirmed the address before I made the order and said delivery would be made on time. However, delivery was made on the 13th and not on the 14th as promised, so kind of ruined the intention of flowers for Valentines. I ordered flowers for Valentines - not the 13th nor the 15th. Delivery on a specific date is a part of the product when your order flowers!
After delivery, I contacted customer service and asked about the early delivery and why I was not notified in advance, so I at least would have had the option of cancelling my order. It seemed that they suddenly got busy covering up their mistake by sending me a short email with a notification that my delivery would be on or before the 14th. But what use is that when this email came after a delivery notification? Totally useless. I then called customer service and they did not see the problem in not delivering on they date agreed. They kept saying they sent me an email notifying me about the early delivery, but somehow they could not get into their brain that this notifcation came AFTER the flowers were delivered. I do hope I will be compensated to some extent for not delivering as promised. That was afterall what I paid 2723 pesos for (71 USD)!
All in all a very disappointing experience. They did deliver flowers, but not on the agreed date. In my view delivery as promised is a crucial part of the service when ordering flowers. The handling of the case from customer service was totally unprofessional. I felt I was being completely ignored by customer service. I cannot recommend them to anyone else,
13 February 2013
Unprompted review
Reply from Phil Flora
We found out this person never waas our customer. Look like Fake review.
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