Dear phidias support, Thank you for your email. I would like to express my sincere applogy for the mistake I committed. I was not aware that having multi- accounting is prohibited according to... See more
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See what reviewers are saying
Everything went smoothly. I get to choose between multiple platforms through different accounts. Assistance was always very fast and by humans, solved all my "problems" almost instantly. Premium... See more
Company replied
Update! (I contacted customer support and they’re stating that I have reached my maximum loss while i haven’t even open a single trade after they’ve fixed the disappearance isssue) I am an activ... See more
Excellent Support I've purchased few accounts with them without any issues before, however this one time I encountered an error and placed double order. I emailed support, and they responded quickly... See more
Company replied
Breach of guidelines
SCAM COMPANY YOU MUST BE AWARE
SCAM COMPANY YOU MUST BE AWARE
recently had all my funded accounts (5) cancelled for no reason when asked what was the issue.
Replied with the most vaguest response ever and that did not even resolve the issue. out of all days before payout request they pulled this maneuver what am i suppose to expect from this??!!!
13 December 2024
Reply from Phidias Propfirm
Hello,
We are sorry to hear of your dissatisfaction and thank you for taking the time to share your experience. We understand that closing your accounts may have been frustrating, and we would like to address your concerns in a transparent manner.
On the cancellation of your accounts:
We would like to clarify that cancellation of funded accounts is only done in case of violation of the rules or terms and conditions agreed upon during registration.
On communication:
We regret that our response was perceived as vague. We strive to respond to all requests with clarity and transparency, but recognize that this has not been your experience. Your feedback helps us to improve our practices to better support our customers.
Our commitment:
At Phidias PropFirm, we are committed to building a relationship of trust with our traders. If you have any unresolved questions or concerns, we are available to assist you and provide you with the necessary information.
We hope you will give us the opportunity to restore your confidence in our service.
Yours faithfully
The Phidias PropFirm team
Waste Of Time
Nice Website but the company has issues- First I had issues with Quantower filling my orders with a negative $300-1900 lost from order inception- I lost all my accounts - NO BIGGIE- then my 3 10k challenges have disappeared from my dashboard and I was up almost 100k-waste of money and time.
Either way IM OUT ! Just a warning! Also can’t even send support a ticket NO RESPONSE.
Better options out there.
Maybe they’re legit but my experience with them was as worse as it can get.
17 December 2024
Unprompted review
Reply from Phidias Propfirm
Hello,
We're very sorry to hear that your experience with Phidias PropFirm was unsatisfactory. Your feedback is important to us, and we would like to address your concerns in a clear and constructive manner.
On problems with Quantower:
We understand that technical issues, such as those you mention, can be frustrating. Although Quantower is a third-party platform we use for its proven performance.
On the missing challenges:
We sincerely regret that your challenges have disappeared from your dashboard. This could be the result of a technical problem or an unidentified rule violation. If you have proof of your results, we encourage you to send it to us so that we can investigate and clarify the situation.
On the lack of response from support:
We apologize for any delay in our communication. We aim to respond to all queries promptly, and it is regrettable that you were unable to get a response in your case. We are constantly strengthening our customer service to better serve our traders.
Our commitment:
Although your experience was not positive, we strive to improve by listening to our customers' feedback. We are available to discuss your situation further and explore how we can rectify any areas that have disappointed you.
We hope that you will be able to reconsider your opinion in the future and that we will have the opportunity to regain your trust.
Yours faithfully
The Phidias PropFirm team
Guys guys please don't trade with the…
Guys guys please don't trade with this prop firm. They just cancelled my 10 funded accounts saying that I was trading the news though there has been no news today. They will find an excuse not to pay especially if you have multiple accounts and you are close to payout. I have 10 account with more than 3k each and was planning to make a payout this week. So please fellow traders don't trade with them. They will just take your money and I am talking right now to my bank to cash back all my fees with them also Iam warning other traders in different discords. It is not a trusted company and if anyone of you need a proof just email me and I will send you video recording and screenshot of my accounts.
12 December 2024
Unprompted review
Reply from Phidias Propfirm
Hello,
We're sorry to hear that your experience with Phidias PropFirm was unsatisfactory. Your feedback is important to us, and we would like to address your concerns in a transparent and constructive manner.
On managing your accounts:
We understand your frustration with your accounts. Managing multiple accounts can sometimes lead to errors or misunderstandings related to our rules.
On expense reimbursement:
We respect the rules of transparency regarding payments and fees associated with our services. If you wish to discuss your transactions, we are ready to assist and work with you to resolve any issues.
On trust and our commitments:
We deeply regret that your experience has led to such a perception of our company. Phidias PropFirm strives to maintain fair and transparent practices. Your feedback highlights areas where we must continue to work to regain the trust of our traders.
We hope you will give us the opportunity to clarify any misunderstandings and resolve your concerns. We remain available to discuss your concerns and provide you with the necessary information.
Yours faithfully
The Phidias PropFirm team
So far so good
I'm funded with his firm, had some technical issues but those were quickly solved by the team (they are both efficace and knowledgeable) and right now I'm waiting to get to payout and I will ofcourse update soon after that.
I really like their model of business - rules are clear and simple.
12 November 2024
Unprompted review
Reply from Phidias Propfirm
Hello,
Thank you very much for your feedback.
The Phidias Propfirm team
Excellent support
Excellent support. I was so pleased that Mous from the support team was so kind and helpful.
18 October 2024
Unprompted review
Reply from Phidias Propfirm
Hello,
Thank you very much for your feedback.
The Phidias Propfirm team
One of the best prop firms I have…
One of the best prop firms I have traded so far. Their customer service is the best. Their rules are simple which helps traders to grow and make some money. I recommend this firm to whoever I talk to. Simply the best.
PS: I have taken many payouts with them.
25 September 2024
Unprompted review
Reply from Phidias Propfirm
Hello,
Thank you very much for your feedback.
The Phidias Propfirm team
Super service client très reactif
Super service client très reactif, maintenant place au trade
14 October 2024
Unprompted review
Reply from Phidias Propfirm
Bonjour,
Merci beaucoup pour votre retour d'expérience.
L'équipe Phidias Propfirm
Equipe au top et bienveillante
Equipe au top et bienveillante. Belle road map en perspective !
14 October 2024
Unprompted review
Reply from Phidias Propfirm
Bonjour,
Merci beaucoup pour votre retour d'expérience.
L'équipe Phidias Propfirm
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