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Pharmacy2U Ltd Reviews 

1,019,515
•
TrustScore 4.5 out of 5

4.7

Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 116,927 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful automated reminder system and exceptionally fast home delivery, which completely removes the stress and effort of visiting a local physical chemist. Consumers highlight that the digital platform is wonderfully simple to navigate, consistently ensuring reliable and timely access to their essential daily medications. However, some reviewers were not happy with the digital ordering process, mentioning that it can sometimes feel overly complicated or frustrating to manage. A few other people also felt that specific prescription requests resulted in awkwardly split parcels or items missing entirely upon delivery.

What people talk about most

Service

Clients share satisfaction regarding the service, highlighting its reliability, convenience, and prompt... See more

Delivery service

Consumers find delivery service to be positive, highlighting reliable and fast shipping that typically... See more

Order

Customers consistently note positive experiences with order processes that are simple, quick, and feature... See more

User experience

Customers report a high level of satisfaction regarding user experience, finding the platform very handy,... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction regarding fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The AA is a company which covers large areas of the British Isles. Motorists can travel all around this country knowing that in the background help is at hand if a problem should arise. A membersh... See more

Rated 5 out of 5 stars

I have got a terrible memory, head injury related and have to take daily medication. In the past I would forget to order meds at the pharmacy and then have to wait, whilst having pain related pro... See more

Rated 5 out of 5 stars

When my local chemist decided they were going to charge £72 per year for delivery I decided to change to Pharmacy2U. So glad I did. They keep me updated on when the prescription is being prepared, whe... See more

Rated 5 out of 5 stars

Part of my condition is forgetfulness, so prior to using Pharmacy2U Ltd I frequently ran out of medication because I failed to request a repeat prescription in time. Since being introduced to P2U I g... See more

Company details

  1. Pharmacy

About Pharmacy2U Ltd

Written by the company

Pharmacy2U

Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.

NHS Repeat Prescriptions

Pharmacy2U's NHS repeat prescription service means all your repeat prescriptions can now be arranged hassle-free and delivered direct to your door. The service is becoming more widely available as GP’s across England go live with electronic prescriptions. If your GP is one of the many to support electronic prescriptions, you can easily register with Pharmacy2U, who will then receive your script digitally. With Pharmacy2U you can order online, by phone or using a mobile app, and then have prescribed medication delivered for free to any UK address. They will even remind you when your next prescription is due, so there’s no need to worry. It's quick and easy to register with Pharmacy2U’s hassle-free repeat prescription service at https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs

Online Doctor

Pharmacy2U’s Online Doctor service enables a convenient and confidential approach to providing medical consultations, tests and prescriptions to treat your condition, without having to visit your GP. The service is regulated by the Care Quality Commission and all the doctors are GMC-registered.

Patients can choose to receive updates via SMS or email, in addition to various delivery options including next working day delivery. There are also a range of secure credit or debit card payment options and PayPal to choose from.

Online GP Consultations in 3 straightforward steps at https://www.pharmacy2u.co.uk/onlinedoctor

Introducing Chemist Direct

Your non-prescription needs can now be looked after by Pharmacy2U’s sister company, Chemist Direct. They can offer you a wide range of over-the-counter medicines, as well as toiletries, fragrances, skincare products and much more.

Pharmacy2U Details

Written by the company

Over 98% same day dispatch

Unparalleled service levels with free UK delivery

Not happy? - Return your order within 28 days for a no quibble refund including delivery costs. Free standard UK delivery when you spend over £40

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1M reviews

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4.7

All reviews

(1,019,515)

113,778 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

monthly medication

Order monthly medication online, it always arrives as ordered and on time. It has been a seamless and faultless system so far.

5 August 2026
Rated 5 out of 5 stars

Best service ever…..

Best service ever! Just order your meds via NHS app and within a few days they will arrive. Pharmacy2U will keep in touch to let you know when you can expect to receive your package.

7 August 2026

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