Pettecoats Reviews 

I bought a collar from Pettecoats quite a while ago, which was lovely quality but too big. I emailed twice asking to exchange for a smaller size and had no reply. Eventually after ringing many times, I got a reply. The lady who answered told me there was no exchanges but I could return the item and have a full refund. I sent the item back but never received any money in return. I had no replies to my emails and no response from ringing. I would not buy anything from these people and don't understand how they can get away with taking peoples money. I wish I had read these reviews first.

Disgraceful. Placed my order which was accepted in January. Goods never received despite money being taken. Telephone no longer available although I did speak to her twice. She assured me goods had been sent and she would send out replacement. Never happened. Emails never answered and money not refunded despite requesting on several occassions. Will try for my money back from my credit card. Just how much must they have scammed from people. 😡😡

Echoing previous reviewers, I spent close to £40 on my first order but no items received. Tried calling them using the contact details provided on my order confirmation email and the number is invalid.

Unacceptable customer experience; I will be chasing until a refund is received. One to avoid!

I ordered items on a 2-3 day delivery about a month ago, nobody is responding to my emails and nobody answers the phone. I have today contacted my bank to get my money back for me. They have assured me that they can... i suggest anybody else waiting for items does the same. Absolutely disgraceful... Meanwhile my 16 week old puppy has no coat and can't go out whilst we are in the middle of this freezing cold spell of weather.

I ordered some dog coats from Pettecoats which took a while to arrive. Upon receipt of the items I realised that they were the wrong size so I immediately packaged them up and returned them to the address specified on the delivery note. That was October the 8th 2016 and to date I have never received a refund, or a reply or acknowledgement to any of my numerous mails or phone calls. Do not buy anything from this company. They do not communicate with customers. They do not update you with progress of deliveries. They do not reply to mails or phone calls. They do not give refunds even on return of goods. A most unprofessional company that should not still be running. STEER CLEAR!!

Rip off company I payed for coat for my dog never received it total scam

Ordered from them and took a month to arrive rang the company and the lady was very rude and unhelpful she said they told me it would be longer then expected but they did not tell me very unhappy and disappointed with there service will not be ordering from them again waste of money and time!

After placing my order I read the bad reviews so I was really surprised when my items arrived on time and both items were lovely thanks Pettecoats , Anne Flannery

I wish I had read these reviews before buying from this company! I placed an order for £47 that has not arrived. Had payment confirmation from WorldPay but nothing from the seller. Tried emailing them, no reply. Tried calling them but it is constantly engaged. The whole experience is TOTALLY unacceptable and should not be allowed. I hope they go bust if they have not done so already. Reporting to Trading Standards.

Returned 2 dog collars about 6 weeks ago, have proof of postage and it the parcel was received and signed for. 20 + emails and phone calls and still no reply from the company, I am now pursuing a refund through my credit card company. Lovely goods but shocking service!!

Sent out 2 items. Returned one to the correct address as per return agreement. No refund. Emailed, no reply. Emailed again, no reply. Called, no answer. Emailed again, nothing.

I have proof of postage (from 4 months ago!) but the company ignore me.

Hopefully they have gone out of business as I wouldn't want anyone to waste their time and money on them.

AVOID THIS COMPANY!!!

complete scam. no items received, not contactable, & still took money from my account

I wanted a sweater as a gift for my mum's puppy and after searching for something nice, not gimmicky I found Pettecoats. The website looked great with lots of lovely things to chose from though I did think they were over priced. However I selected a lovely red sweater and submitted my order. That was on November 5th. According to their confirmation email, I would receive my item in 3-5 working days and would get a despatch email. The despatch email never happened and on 14th of November I sent an email to see what was happening. I got no response. On 16th of November I telephoned. Amazingly someone answered but she sounded half asleep and gave me some half-arsed story of my order being despatched last week, didn't know when and with no tracking number. So professional! Today I was fed up enough to look on line at Facebook, Twitter and just on Google for reviews. I so wish I had taken a few minutes to do this before I placed my order. So many bad comments going back four years on twitter of customers getting ripped off, similar on facebook. I was so incensed that I have reported this company to Trading Standards and am now considering going to the Police. I will get a refund on my purchase as I paid by credit card and Pettecoats have broken their contract with me by not providing the service I paid for, however I feel it is unacceptable to be taking money from unsuspecting members of the public. It is basically fraud. This company are thoroughly dishonest and should not be trading. I say 'company'...I think it's some tacky set up in a garage of a private house from looking at the base address! All I can say is DO NOT SHOP WITH THIS COMPANY! They will take your cash and give you absolutely nothing.

Some weeks ago my mother purchased clothes for my much loved dog via the Pettecoats website. After waiting weeks for these finally one of the two items was delivered, with a scribbled note saying that the other item was no longer in stock and the money would be refunded. Still no money refunded and having returned the other item asking for a different size, still we have heard nothing. Three emails later, no refund and no goods. I would NEVER order from this company again. Why they advertise an email address I don't know!

I ordered a dog harness and after 10 days of not receiving it I contacted them. As I did not receive any reply, I used then different methods (filling the form from their website, emailing them directly, phoning them...). After calling them a few times and nobody answering the phone, finally, 30 days after I placed the order, someone answered the phone. She gave me so poor excuses saying they were having problems with their email (both? from the website and also directly? For 30 days??? I don't think so). She said it was not their fault I hadn't received the order (excuse me? Is it mine then, when I paid for something it was never received!??). Then she offered me a replacement, but I refused (I wouldn't have mind 20 days ago, but definitely not now after all this ordeal to get a reply from them!) and finally, I got a refund. She did not even let me finish what I was saying. Very rude and unprofessional business. I won't recommend anyone buying from them and also, bear in mind most of their products can be found cheaper on other websites!!