Excellent customer service from Julia & Kieran when first making contact via WhatsApp & email. They responded quickly, dealt with my query efficiently, and were friendly & helpful (and my query wasn’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The course material was sent very quickly after payment was sent. I contacted the company via WhatsApp because I had a issue with the question answer sheet being sent to me in the wrong format. Thei... See more
Company replied
I adopted a cat who changed multiple homes recently, and I couldn't find the previous owner's contact details. I just received some photos that show the chip number, etc. I contacted them via WhatsApp... See more
Company replied
From the moment i contacted them the commuication has been incredible via whats app messages. Stan came to do my training today, what an absolute legend he is. From the get go he put me at ease, such... See more
Company details
Written by the company
Find, scan and reunite lost pets or register your own pet for the most effective microchip protection. UK Government approved pet database. We offer registration at just £2.99 per pet and low cost scanners starting at £9.99.
Contact info
Barwell Lane, PO13 0EQ, Gosport, United Kingdom
- 02392 987260
- support@petscanner.com
- www.petscanner.com
4.7
Excellent
329 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thankyou Martyn!
Very pleased overall with Petscanner. Martyn was fantastic, patient and made everything so easy and comfortable. Keiron is very helpful and always on hand to answer any queries! Looking forward to receiving my certificate. Thank you!
14 July 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Stevie,
We greatly appreciate the 5* review and the kind words about our trainer and team member.
Many thanks,
The PetScanner Team
I would like to up date my review for…
I would like to up date my review for pet scanner it seems I was confused at first on what I'm to receive with my subscription.
But Kieran of pet scanner was kind enough to clear things up for me
Now I'm very pleased with the service
13 July 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Lindsey,
I will pass your kind words on to Kieran.
Many thanks,
The PetScanner Team
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Made my need to change address very easy to do.
13 July 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Janet,
Thanks for your kind words about our team, I will pass this on.
Many thanks,
The PetScanner Team
Reply from PetScanner Find.Scan.Reunite.
Hello,
Thanks for your 5* review about our microchipping course.
Kind regards,
The PetScanner Team
Love having our dog microchip thank you
8 July 2022
Reply from PetScanner Find.Scan.Reunite.
Hi Mark,
Thank you for your review. Please do not hesitate to reach out to us should you have any questions or require any assistance.
Kind regards,
The PetScanner Team
Fantastic products and very friendly…
Fantastic products and very friendly and helpful staff
8 July 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Richard,
Thanks for the 5* review!
Kind regards,
The PetScanner Team
Everything was great
29 June 2022
Reply from PetScanner Find.Scan.Reunite.
Hello,
Thank you for the 5* review.
Kind regards,
The PetScanner Team
Fabulous very impressed
Fabulous very impressed, once I’d got ten credits, posting out to me was automatic, I didn’t expect that and to be honest I expected to pay postage. Fabulous company
24 June 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Elizabeth,
Thank you for the review about our reward scheme! We look forward to sending you more free microchips.
Many thanks,
The PetScanner Team
Applied for his certificate and they…
Applied for his certificate and they put wrong colouring down emailed for correction and had no correspondence won't be using this company again waste of money
27 May 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Lucianne,
Sorry to hear that.
I can see we sent you an email on the 10th and you have not replied.
Our certificates are automatically generated from the details provided by the keeper. If you have updated your pet’s colour, please let us know and we will generate a new certificate and have it sent out right away.
Many thanks,
The PetScanner Team
Great company highly recommended
26 May 2022
Reply from PetScanner Find.Scan.Reunite.
Thank you for the 5* review!
Kind regards,
The PetScanner Team
Everything was easy to do online
29 April 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Betty,
We really appreciate the 5 star review.
Many thanks,
The PetScanner Team
Done my Implanter course with them
Done my Implanter course with them. Great company and support.
19 April 2022
Reply from PetScanner Find.Scan.Reunite.
Hi Jim,
Thank you for your honest review about our microchipping course.
Many thanks,
The PetScanner Team
Would highly recommend gives you piece…
Would highly recommend gives you piece of mind that your pet is as safe as can be
19 April 2022
Reply from PetScanner Find.Scan.Reunite.
Hi again Vernon,
Thank you for your honest review about our pet registration service.
Many thanks,
The PetScanner Team
Reply from PetScanner Find.Scan.Reunite.
Hello,
Thank you for your 5 star review.
Many thanks,
The PetScanner Team
Super helpful when emailed about a…
Super helpful when emailed about a mistake on the certificate came straight back to me friendly and sorted it out super quick
4 March 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Caroline,
Glad we could help and thank you for the 5 star review.
Many thanks,
The PetScanner Team
Adaptor for new phone
Having upgraded my mobile phone I found that my Petscanner wouldn't connect. I contacted the company for advice and was told about an adaptor which I ordered. It arrived quickly and I was delighted with it.
20 February 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Margaret,
That is great to hear it arrived so quickly - time to get scanning again!
Many thanks,
The PetScanner Team
Very happy with the course from start…
Very happy with the course from start to finish thank you would highly recommend
13 February 2022
Reply from PetScanner Find.Scan.Reunite.
Hello Makaila,
Thank you for rating our microchipping course 5 stars.
Many thanks,
The PetScanner Team
Fantastic customers service and always…
Fantastic customers service and always get the job done promptly
26 January 2022
Reply from PetScanner Find.Scan.Reunite.
Hi Laura,
Thank you for your kind words about our customer service team.
Many thanks,
The PetScanner Team
Item sent to me automatically so saves…
Item sent to me automatically so saves me forget to order therefore running out. Great service great product.
6 January 2022
Reply from PetScanner Find.Scan.Reunite.
Hi Stephen,
Glad to hear you are happy with our implanter incentives program. If you keep implanting, we'll keep sending you free microchips.
Many thanks,
The PetScanner Team
Very easy to use and get everything done
31 December 2021
Reply from PetScanner Find.Scan.Reunite.
Hi Harry,
Thank you for your honest review and the 5 stars.
Many thanks,
The PetScanner Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.