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3.3

Average

TrustScore 3.5 out of 5

2 reviews

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Rated 1 out of 5 stars

Goods are sub standard

Goods are sub standard - offered £5 off to keep it. When I refused saying it’s not fit for purpose was ghosted.
Rubbish scam company - sent countless emails, no response. Taking it up with PayPal.
AVOID AVOID AVOID

23 June 2025
Unprompted review
Rated 5 out of 5 stars

I recently booked Pet Love’s grooming…

I recently booked Pet Love’s grooming and spa service for my cat, and I’m beyond impressed with the experience. My cat isn’t always the easiest when it comes to grooming, but the staff handled her with so much care and patience. From the moment we arrived, they made sure she felt comfortable and stress-free.

The grooming session included a full bath, nail trimming, and a brush-out to remove loose fur. The groomers were professional and clearly experienced, making sure every detail was perfect. They even used gentle, pet-friendly products that left my cat’s coat soft and shiny. When I picked her up, she looked and smelled amazing, and she seemed completely relaxed, which is rare after a grooming session.

I highly recommend Pet Love for their excellent grooming services. Their team is friendly, skilled, and truly cares about pets. I’ll definitely be bringing my cat back for regular sessions!

1 February 2025
Unprompted review

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