Pet Circle has become one of Yogi's favourite websites. The moment a box arrives, he's convinced it's exclusively for him (and to be fair, it usually is). Great range, easy ordering, fast deliver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love Pet Circle and the service they offer. Every time I order it’s with me within 2 days and usually within 24 hours, to my door, stress free and discounted. There is no need to shop an... See more
Company replied
I have been really impressed with Pet Circle. My first order arrived the very next day, which exceeded my expectations, and everything was exactly as ordered and in great condition. I purchased Hil... See more
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Always have speedy delivery, and the customer service team is amazing. My cat had some vomiting after some food, they gave a full refund and only requested me to donate the food to a local shelter.... See more
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Company details
Written by the company
Like many good stories, Pet Circle's began with a man, and his dog. One day Mike noticed that his dad had stopped buying their family's very handsome golden retriever - George - his favourite thing: big, 15 kilogram bags of delicious food, after injuring his back! After a bit of thought, Mike realised that his dad wasn't the only person out there who found the process of driving to the pet store, picking up a huge bag of dog food, and hauling it home to be difficult and time-consuming. So, he thought of a way to tackle the problem. And so, Pet Circle was born - with the aim of helping people care for their pets by making purchasing pet products as simple as possible. More than six years later, over 200,000 pet owners trust the Pet Circle crew every month with their pet product shopping...and we couldn't be more grateful. From our furry families to yours: thank you for choosing Pet Circle! Our promise to you: The very best, to nourish the very best pets At Pet Circle, we don't just want to help feed your pet: we want to help nurture them, too. We offer thousands of the best brands of pet food, treats, health care and more - because we understand that your furry (and non-furry!) family members deserve the best. Best value, guaranteed We go above and beyond to source the best products at the best price, to offer you the best value that you can get. Not only do we have a solid price match policy, but if you take advantage of our Auto Delivery option, you'll automatically receive any discounts or special offers that may apply to the products in your order. Fast shipping If you place your order before 1pm, it will be dispatched on the same day. Honest, expert advice It's not enough that we recommend a food or health care product to your pet - it also must be genuine, thoughtful advice. Our qualified vets and vet nurses can answer any questions about the products you need, to help find what's best for your fur babies.
Contact info
Level 7/9 Castlereagh St, 2000, Sydney, Australia
- sales@petcircle.com.au
- www.petcircle.com.au
4.5
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I love the fun stickers on the box!
Easy to find and order the product. Great communication for delivery. Fast delivery. I love the fun stickers on the box!
17 July 2026
Unprompted review
Reply from Pet Circle
Hi Carol,
Thank you so much for your wonderful review! We're thrilled to hear that you found our site easy to navigate and that your order arrived quickly. We're also delighted that you enjoyed the design on our packaging!
Kind Regards,
Nicole.
Delivery porkies
I didn't like the fact that you said next day delivery but it then took about five days. If it was going to be five, then say five. And I live in central Melbourne, so no excuses. I feel like it was used as a selling tactic but then wasn't followed through.
4 July 2026
Unprompted review
Reply from Pet Circle
Hi Susie,
Thank you so much for your feedback! We're really sorry to hear that your delivery didn't arrive when expected, and completely understand how frustrating that can be.
We missed the mark this time, and we’d love to help figure out what happened with your order to ensure a better experience in the future. Please reach out to our friendly customer service team at sales@petcircle.com.au with your order details, and we’ll be happy to look into this for you!
Kind Regards,
Nicole.
Long time customer
I have been getting my dogs needs from Pet Circle for many years. I have never had a problem with the service I receive either online or in store. The quality of the goods is excellent. I find the price slightly better than other outlets on many of the things I buy. It is easy to place my orders online and the delivery time is very fast from when I order to the time it arrives at my door. I am happy with my dealings with Pet Circle and will continue to buy from them .
12 July 2026
Unprompted review
Reply from Pet Circle
Hi Diana,
Thank you so much for being a loyal Pet Circle customer for so many years! We’re so happy to hear that you’ve had such consistently positive experiences with our service, quality, and delivery times. We truly appreciate your support and look forward to continuing to help you take care of your dogs!
Kind Regards,
Nicole.
User friendly platform.
User friendly platform.
Good customer service, product delivered the next day.
15 July 2026
Unprompted review
Reply from Pet Circle
Hi Jo,
Thank you so much for the review! We're happy to hear you found our platform easy to use and that you were pleased with our service and speedy delivery. We’re super proud of our speedy delivery so we love hearing feedback like this.
Kind Regards,
Nicole.
Always competitive and reliable on…
Always competitive and reliable on price and service in terms of product availability and prompt delivery times.
15 July 2026
Unprompted review
Reply from Pet Circle
Hi Jennifer,
Thank you for your kind review! We're thrilled to hear that you've been happy with our prices, product availability, and delivery times.
Kind Regards,
Nicole.
Excellent service
After having a couple of issues trying to get into my account, I finally succeeded. Once I did, the process was simple and the service is excellent.
13 July 2026
Unprompted review
Reply from Pet Circle
Hi Amanda,
Thank you so much for your review! We’re sorry you had a little trouble getting into your account, but we’re thrilled to hear that you found the process simple and our service excellent once you were in. We really appreciate your patience and your kind words!
Kind Regards,
Nicole.
Driver could not deliver to our house…
Driver could not deliver to our house because we are a gated retirement community the gates close at 6pm but he did contact me & I instructed I’m to leave the package on top of the letterboxes which he did ☺️
13 July 2026
Unprompted review
Reply from Pet Circle
Hi Dianne,
Thank you so much for your review! We're really sorry to hear that the driver couldn’t deliver your order before the gates closed. However, we’re happy to know they reached out and left your order in a safe spot as instructed on top of the letterboxes!
Kind Regards,
Nicole.
ANOTHER FAST DELIVERY
Just received a delivery from Pet Circle. Next day as usual....I don't know how they do it so fast. Also, their communication is excellent. Thankyou Pet Circle.
15 July 2026
Unprompted review
Reply from Pet Circle
Hi Timothy,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you're enjoying our speedy delivery and finding our updates helpful. It truly makes us happy to know we've provided you with a great experience!
Kind Regards,
Nicole.
Issues with ANC delivery
The speed of receiving the items and the online shopping experience on the website is excellent. I reduced my rating only because of the delivery service with ANC. I had delivery instructions that my unit was located towards the back of the building as there are two entrances and I had ordered heavy 15kg items. However, ANC had left the items at the front of the building and did not ring the doorbell or leave the items in a safe and dry place inside the building. It was a struggle to carry my heavy items down our driveway and up three flights of stairs as I'm located on the 3rd floor. I was at home so could have answered my doorbell. ANC delivery must have been very rushed but I recommend that they take note of delivery instructions especially for bulk heavy items. Thank you.
11 July 2026
Unprompted review
Reply from Pet Circle
Hi,
Thank you so much for taking the time to share your review! We're thrilled to hear that you found great value in our service, but we're sorry to learn about your delivery experience. We truly appreciate your feedback, and we encourage you to reach out to our friendly customer service team. They would be more than happy to work with our delivery team to ensure better adherence to customer delivery instructions. Thanks again for bringing this to our attention!
Kind Regards,
Nicole.
I absolutely love Pet Circle!
I absolutely love Pet Circle and the service they offer. Every time I order it’s with me within 2 days and usually within 24 hours, to my door, stress free and discounted. There is no need to shop anywhere else for my dogs!!
If I want to change my ongoing order timeframes it’s super easy and no explanation needed as all done via the app. Great work Per Circle!
13 July 2026
Unprompted review
Reply from Pet Circle
Hi Alycia,
Thank you so much for your review. We’re so happy to hear that you’re enjoying our fast delivery and finding the app easy to use for your Auto Delivery. It’s our pleasure to look after your dogs, and we truly appreciate your support!
Kind Regards,
Nicole.
Reply from Pet Circle
Hi Loulou,
Thank you for your wonderful review!
We're so glad you found the sale pricing great, the ordering process easy, and your delivery arrived quickly. We really appreciate your support!
Kind Regards,
Sandy
Good experience but have had better
Quick delivery as usual, only difference was I couldn’t choose the number of bags of litter, it was 3 or 6, i wanted 4, and the price has been better.
11 July 2026
Unprompted review
Reply from Pet Circle
Hi Anne,
Thank you for your review!
We're glad to hear your order arrived quickly as usual. We appreciate your feedback regarding the available quantity options and pricing, you can view our price beat policy by clicking the link below https://www.petcircle.com.au/price-beat-promise. We value your continued support and hope to keep providing a convenient shopping experience for you and your pets.
Kind Regards,
Sandy
Great prices & item arrived so quickly.
Great prices & item arrived so quickly.
Very happy!
7 July 2026
Unprompted review
Reply from Pet Circle
Hi Chris,
Thank you for your great review!
We're so pleased to hear you were happy with our prices and that your order arrived quickly. We really appreciate your support!
Kind Regards,
Sandy
Recommend 100 %
Great to deal with
Living in the country it hard to get the supplies for my fur babys but delivery from these guys is sssoooo quick
Highly recommend
8 July 2026
Unprompted review
Reply from Pet Circle
Hi Cindy,
Thank you so much for your wonderful review!
We're delighted to hear that our quick delivery has made it easier for you to get the supplies you need for your furry family members, especially when living rurally. We truly appreciate your recommendation and look forward to continuing to provide a convenient and reliable service for you and your pets.
Kind Regards,
Sandy
Prompt next day delivery.
Prompt next day delivery.
Site easy to navigate.
10 July 2026
Unprompted review
Reply from Pet Circle
Hi Deborah,
Thank you for your lovely review!
We're so pleased to hear you found our website easy to navigate and enjoyed our prompt next-day delivery. We appreciate your support and look forward to making your future orders just as easy and convenient.
Kind Regards,
Sandy
Great pricing and quick delivery
9 July 2026
Unprompted review
Reply from Pet Circle
Hi Rob,
Thank you for your great review!
We're delighted to hear you were happy with our pricing and fast delivery. We really appreciate your support!
Kind Regards,
Sandy
Will never shop at a normal pet again!
Will never shop at a normal pet shop after discovering pet circle. They have made ordering food so easy and the next day delivery makes sure i’m never short on food. 10/10 recommend, so glad I found this company!
12 July 2026
Unprompted review
Reply from Pet Circle
Hi Luc,
Thank you so much for your amazing review!
We're thrilled to hear we've made caring for your pet easier and that our next day delivery helps ensure you're never caught short. Your 10/10 recommendation means the world to us, and we're so glad you found us too! We look forward to continuing to serve you and your furry friend for many more orders to come.
Kind Regards,
Sandy
Reply from Pet Circle
Hi Deborah,
Thank you for your great review!
We're so pleased to hear you're happy with your purchase and that it arrived quickly. We really appreciate your support and look forward to shipping your next order soon!
Kind Regards,
Sandy
Ordering was 5 star delivery was 0
Ordering was 5 star delivery was 0. I put clear instructions for the driver on the order instructions for a code to my gate with my phone number.
Driver left my order facing the main road in the pouring rain with no attempt to open the gate or call me.
8 July 2026
Unprompted review
Reply from Pet Circle
Hi Peter,
Thank you for taking the time to share your feedback. We're pleased to hear that your ordering experience was a 5-star one, but we're very sorry to learn your delivery did not meet expectations.
We understand how frustrating it would be to provide clear delivery instructions, including a gate code and contact number, only for them not to be followed. Having your order left exposed in the rain is not the standard we aim to deliver.
We appreciate you bringing this to our attention, if you haven't already could you please reach out via sales@petcircle.com.ay and we'll ensure your feedback is shared with our delivery partner.
Kind Regards,
Sandy
Good value and fast delivery
I found the product I was looking for at the cheapest price and it was delivered the next day. When it was out for delivery I wanted to send some instructions and the company managed to pass these on to the driver while in transit. Very efficient! Very happy !
9 July 2026
Unprompted review
Reply from Pet Circle
Hi Nicola,
Thank you for your fantastic review!
We're delighted to hear you found the best price and that your order arrived so quickly. It's also great to know our team was able to pass your delivery instructions on to the driver while your parcel was in transit. We're so pleased everything went smoothly, and we truly appreciate your kind words.
Kind Regards,
Sandy
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