It is a bit finicky setting it up. You need to make sure you delete you previous cards from the apple wallet or you will no t be able to identify which is the new one. Also need to hide the existing c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is handy to use, only problem comes in when u have to accept the perx card for 2nd time, you actually need to log out in order to see the card in your wallet as this information is not available an... See more
Company replied
We have used Perx Cards for 5 of the last 6 Years for Staff Bonuses. Where we have experienced issues in the past & had some terrible customer service from them, this year all ran smoothly. They appea... See more
Company replied
Started off well, but online payments that need 3ds secure approval are failing for multiple websites. Worked twice originally, but none have worked sense for last 2 weeks. Unable to get any support... See more
Company replied
Company details
Written by the company
Empower and appreciate your team with Perx Rewards cards – the ultimate choice for meaningful recognition. Accepted globally wherever Mastercard® is available (instore and online), these cards offer the freedom and flexibility to celebrate achievements in the most rewarding way. Perx Rewards aligns with tax benefit schemes, including the Small Benefits Exemption in Ireland offering up to €1,500 per employee in tax-free benefits, respectively. These schemes make Perx an ideal way to show appreciation while enjoying tax advantages. Contact Us We're Listening - Reach Out to Perx Support. Your feedback drives our excellence.
Contact info
The Greenway, Block C, Ardilaun Court, 112-114 St Stephen's Green, Dublin 2, D02 TD28, Dublin, Ireland
- +353 1 255 7111 (IRE)
- perxcardsupport@emlpayments.com
- www.perxreward.com
3.3
Average
849 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Perx Reward
Hi Paul,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
Perx staff member ellie got back to me…
Perx staff member ellie got back to me and resolved the problem straight away...quick and proffessional.thanks again.
12 September 2025
Unprompted review
Reply from Perx Reward
Hi Robert,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
Comically difficult to use. Stay away
Ridiculously difficult to use.
Receive gift card.
Create an account.
Activate card. (error, error, error).
Try to use card. Doesn't work.
Check account.
Must activate 3D security.
Need pin code.
Don't recall setting a pin code.
Activate 3D security.
Try to use card.
Transaction denied.
Check account - 3D security not actually active.
Finally, after days of trying, spend gift card.
Every step of the way is laborious and unnecessary. The whole experience is designed to prevent you from spending the funds, so they can quickly make them evaporate with their €3 monthly "maintenance" racket.
For anyone considering gifting this "prepaid" experience from hell. DO NOT USE PERX!
9 September 2025
Unprompted review
Reply from Perx Reward
Hi Kastytis,
Sorry to hear you had difficulty using your card.
There is a 3 euro monthly maintance fee that comes off the card but this does not take effect until the card is twelve months old.
If you have any issues or need any further support in the future, please let us know so that we can help.
Kind regards,
The Perx Team.
Registering card and adding the money
I had an issue with setting up the card, the Perx staff were excellent is sorting out my query. Very quick to respond and very pleasant to deal with.
8 September 2025
Unprompted review
Reply from Perx Reward
Hi Keith,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
Responded very quickly to my query even…
Responded very quickly to my query even over the weekend and fully resolved the difficulties I was having. Excellent customer service
6 September 2025
Unprompted review
Reply from Perx Reward
Hi Niamh,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
Perx digital card
I received a Perx digital card , was easy to download and spend using my google pay wallet.
1 September 2025
Unprompted review
Reply from Perx Reward
Hi Jenny,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
Very swift reaction to email query
5 September 2025
Unprompted review
Reply from Perx Reward
Hi Ann,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
Quick response from support team
Quick response from support team. Problem resolved in no time.
27 August 2025
Unprompted review
Reply from Perx Reward
Hi Mitul,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
Customer support
27 August 2025
Unprompted review
Reply from Perx Reward
Hi there,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
Cannot activate my card .
Cannot activate my card .. Your support staff could not help me. I will not be using this card again for staff rewards
22 August 2025
Unprompted review
Reply from Perx Reward
Hi Margaret,
Sorry to hear your having trouble activating your card.
We will reach out via DM for further info, so we can better assist you.
Kind regards,
The Perx Team.
Prompt and friendly service
11 August 2025
Unprompted review
Reply from Perx Reward
Hi Josh,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
A pathetic prepaid offering that eats up €3 each month from your balance
Of absolutely ZERO value to anyone you might want to provide a prepaid card to, unless you warn them to use it IMMEDIATELY. There is an obscene €3 MONTHLY fee eating away at their prepaid balance. This is disclosed, and legal, so not a scam, but creates an utterly negative customer experience. The monthly charge doesn't even start when you activate the card (through a mind-boggling sign-up process online), but when the card is initially purchased.
11 August 2025
Unprompted review
Reply from Perx Reward
Hi Peter,
There is a 3 euro monthly maintance fee that comes off the card but this does not take effect until the card is twelve months old.
Kind regards,
The Perx Team
My reward card expired and I contacted…
My reward card expired and I contacted perx on two occasions to have a replacement care issued. On both occasions I was assured a new card would be issued......still waiting...never again
13 May 2025
Unprompted review
Reply from Perx Reward
Hi Pat,
Sorry to hear you've experienced some problems with your replacement card.
We will reach out via DM for further info, so we can better assist you.
Kind regards,
The Perx Team.
It’s supposed to be illegal to charge…
It’s supposed to be illegal to charge monthly maintenance fees, but you can’t use the card until you agree to terms & conditions which include a monthly maintenance fee of 3€ a month. (Yes it’s applied a year in arrears, but still not legal, especially as there seem to be continual difficulties getting the card to work).
8 August 2025
Unprompted review
Reply from Perx Reward
Hi Aisling,
Thank you for your review.
This fee is a nominal processing/service charge to cover operational costs and is deducted from the remaining balance on the card after the card has been active for one year. This is legal.
If you are experiencing any issues with using the card, please us know.
Kind regards,
The Perx Team.
Very good and quick response from the…
Very good and quick response from the team! Efficient and precise in their answer.
30 July 2025
Unprompted review
Reply from Perx Reward
Hi Gabin,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
Perx are easy to use
Perx are easy to use, but when I had a query and made contact, I got a swift response from a very helpful and professional person. It was really appreciated.
29 July 2025
Unprompted review
Reply from Perx Reward
Hi Brian,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
I was replacing a replacement card
I was replacing a replacement card. The first time the card was replaced, the security was an understandable quagmire. This time, everything was relatively straightforward and I received my replacement card within three days. Delighted with the outcome.
23 July 2025
Unprompted review
Reply from Perx Reward
Hi Paul,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
They were brilliant communicating on e…
They were brilliant communicating on e mails as I’m deaf they solved all our problems highly recommend their service will be using there service again felt 100% trust with them
23 July 2025
Unprompted review
Reply from Perx Reward
Hi Lisa,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team.
Pity I cant give 0 stars
Pity I have to give 1 star, would give 0, no customer service or support, cannot get a balance and registered card and says its registered to someone else. Joke of a company, dont insult your staff by giving them these cards.
18 July 2025
Unprompted review
Reply from Perx Reward
Hi Coilin,
Sorry to hear your having problems accessing your card.
We will reach out via DM for further info, so we can better assist you.
Kind regards,
The Perx Team.
Not a good experience
Not a good experience ! The overall process with the card is not great and does not fall in the same bracket category with TREATY .
Hassle free and good pay .
18 July 2025
Unprompted review
Reply from Perx Reward
Hi Sally,
Sorry to hear you had a negative experience.
We will reach out via DM for further info, so we can better assist you.
Kind regards,
The Perx Team.
UPDATE:
Hi Sally,
Thank you for info you've provided via DM.
We will reach out to you via email.
Kind regards,
The Perx Team.
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