Perfumania Reviews 

21,887
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,822 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally friendly staff for providing professional, patient, and knowledgeable assistance when helping visitors find their ideal fragrances. Consumers often mention that shopping here is a wonderful experience because of the great value, unbeatable prices, and massive selection of delightful scents. Some reviewers were not happy with poor product longevity, while a few others encountered unexpected item versions or performance disappointments. A few shoppers also noted occasional difficulties with finding specific desired items in stock or felt that certain purchases did not meet their expectations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming attitude and deep knowledge of... See more

Product

Customers report general satisfaction with the product range, highlighting great pricing and a wide selection... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the treatment as first class and top... See more

Service

Clients share positive opinions on service, describing staff as exceptionally helpful, knowledgeable, and... See more

Price

Users describe positive interactions with price, highlighting unbeatable deals and affordable costs across a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Walked in and we were immediately greeted by a friendly employee!! We asked a lot of questions and she knew exactly what she was talking about! Went in for a cologne and perfume for our wedding coming... See more

Rated 5 out of 5 stars

DJ at the Greenville SC location was a pleasure to work with. He is very knowledgeable on all things fragrance. Gave lots of professional advice and took his time with us. We were able to sample tons... See more

Rated 5 out of 5 stars

We’ve been purchasing Top Quality Brand Name Fragrances from Perfumania now recently & for several years ! We really enjoy the Samples of Mens & Womens colognes & perfumes sent with our Purchases … It... See more

Rated 5 out of 5 stars

My experience at Perfumania located at the Harlem and Irving Plaza has always been a wonderful experience. The manager that runs that store is very knowledgeable, friendly kind, courteous, and one of... See more



Company details

  1. Perfume Store
  2. Pharmacy
  3. Skin Care Clinic

Written by the company

We offer a large selection of best-selling designer fragrances for men and women at discounted prices. Perfumania operates over one hundred discount retail stores throughout the United States to meet the needs of today’s fashion-conscious, value-oriented consumers. Perfumania’s success is not only because of the wide selection of high quality products offered at substantial savings. Our fragrance consultants are trained to provide personalized service and expert advice about today’s most popular fragrances, as well as the classic and hard-to-find fragrances. Meeting this need requires three basic principles: service, selection and quality. Because of the dedication and superior customer service offered by our Associates, Perfumania has been successful at upholding all three, while maintaining fantastic discount pricing.

100% Authentic

Written by the company

Enjoy genuine designer fragrances
at discounted prices.

FREE SHIPPING

Enjoy Free U.S. Shipping on orders over $59

Enjoy Free U.S. Shipping on orders over $59
FREE SHIPPING
Enjoy Free U.S. Shipping on orders over $59
(Excludes Hawaii & Alaska)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.7

All reviews

(21,887)

4,998 reviews in the last 12 months

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Rated 1 out of 5 stars

I was disappointed with my experience…

I was disappointed with my experience at Perfumania. I asked one of the sales associates if I could see another perfume, and her response was, “The one you want to see is more expensive,” as if the price would be a problem for us.

We came in ready to buy whichever perfume we liked, regardless of the price. There were two employees working, and unfortunately, their attitude made us feel judged based on our appearance. Customers should be treated with the same respect whether they are buying a $50 perfume or a $500 perfume.

I hope the store works on making every customer feel welcome and respected. You should never assume what someone can or cannot afford based on how they look.

8 September 2026
Rated 5 out of 5 stars

Great Customer Service

The sale rep was so kind and engaging. She helped me with everything I needed and offered me additional products with I absolutely had to take her up on.

1 September 2026
Rated 5 out of 5 stars

DJ at the Greenville SC location was a…

DJ at the Greenville SC location was a pleasure to work with. He is very knowledgeable on all things fragrance. Gave lots of professional advice and took his time with us. We were able to sample tons and tons before making our final purchase. We loved the experience!

7 September 2026
Rated 5 out of 5 stars

Professional

Every time that I've gone the workers assisting me were always professional and were very knowledgeable of the fragrances.

7 September 2026

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