Perfumania Reviews 

21,900
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,822 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally friendly staff for providing professional, patient, and knowledgeable assistance when helping visitors find their ideal fragrances. Consumers often mention that shopping here is a wonderful experience because of the great value, unbeatable prices, and massive selection of delightful scents. Some reviewers were not happy with poor product longevity, while a few others encountered unexpected item versions or performance disappointments. A few shoppers also noted occasional difficulties with finding specific desired items in stock or felt that certain purchases did not meet their expectations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming attitude and deep knowledge of... See more

Product

Customers report general satisfaction with the product range, highlighting great pricing and a wide selection... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the treatment as first class and top... See more

Service

Clients share positive opinions on service, describing staff as exceptionally helpful, knowledgeable, and... See more

Price

Users describe positive interactions with price, highlighting unbeatable deals and affordable costs across a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Walked in and we were immediately greeted by a friendly employee!! We asked a lot of questions and she knew exactly what she was talking about! Went in for a cologne and perfume for our wedding coming... See more

Rated 5 out of 5 stars

DJ at the Greenville SC location was a pleasure to work with. He is very knowledgeable on all things fragrance. Gave lots of professional advice and took his time with us. We were able to sample tons... See more

Rated 5 out of 5 stars

We’ve been purchasing Top Quality Brand Name Fragrances from Perfumania now recently & for several years ! We really enjoy the Samples of Mens & Womens colognes & perfumes sent with our Purchases … It... See more

Rated 5 out of 5 stars

My experience at Perfumania located at the Harlem and Irving Plaza has always been a wonderful experience. The manager that runs that store is very knowledgeable, friendly kind, courteous, and one of... See more



Company details

  1. Perfume Store
  2. Pharmacy
  3. Skin Care Clinic

Written by the company

We offer a large selection of best-selling designer fragrances for men and women at discounted prices. Perfumania operates over one hundred discount retail stores throughout the United States to meet the needs of today’s fashion-conscious, value-oriented consumers. Perfumania’s success is not only because of the wide selection of high quality products offered at substantial savings. Our fragrance consultants are trained to provide personalized service and expert advice about today’s most popular fragrances, as well as the classic and hard-to-find fragrances. Meeting this need requires three basic principles: service, selection and quality. Because of the dedication and superior customer service offered by our Associates, Perfumania has been successful at upholding all three, while maintaining fantastic discount pricing.

100% Authentic

Written by the company

Enjoy genuine designer fragrances
at discounted prices.

FREE SHIPPING

Enjoy Free U.S. Shipping on orders over $59

Enjoy Free U.S. Shipping on orders over $59
FREE SHIPPING
Enjoy Free U.S. Shipping on orders over $59
(Excludes Hawaii & Alaska)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.7

All reviews

(21,900)

4,998 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The $20 perfume beat the $110. Rip off

Got a perfume for 110. Says its eau de parfum but it lasts less than a toilette.. the one I got for $20 is 100% better and longer lasting. Very disappointed and honestly shocked that they would sell something like that. Good smell but longevity is horrible. Feel ripped off. The young lady was kind at least.

5 September 2026
Perfumania logo

Reply from Perfumania

We appreciate you sharing your experience and feedback regarding the longevity of our fragrance. We understand your disappointment when a product doesn't meet expectations, especially concerning its lasting power. We are actively reviewing our product formulations to ensure they deliver the quality our customers expect. Thank you for bringing this to our attention.

Perfumania
Customer Service Team

Rated 3 out of 5 stars

i wanted to know how and when the…

i wanted to know how and when the package would come and theres really no date or time

5 September 2026
Perfumania logo

Reply from Perfumania

We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at customer.service@perfumania.com to further assist you.

Perfumania
Customer Service Team

Rated 5 out of 5 stars

Excellent service

I’m from Greece, and I purchased a perfume for a friend in Florida.

I was absolutely delighted with the service. The perfume arrived in my friend’s hands within just two days, beautifully packaged, along with several other fragrance samples.

Thank you so much for the excellent service and the wonderful experience. I couldn’t be more satisfied! 🌹

10 September 2026
Rated 1 out of 5 stars

False advertisement on perfumes

you guys are advertising that the perfume dior homme intense is the old iteration as it shows in the pictures but instead I receive the 2025 version of the product which made me super upset because of your false advertisement, I already have the 2025 version of this perfume and I bought this one from you guys thinking I was going to get the old iteration (AS IT SHOWS IN THE PICTURE OF THE PRODUCT)

5 September 2026
Perfumania logo

Reply from Perfumania

Thank you for your feedback. We apologize you were not satisfied with your experience. We have already addressed all your concerns via email and are working to resolve it. If you need any more assistance please contact us at customer.service@perfumania.com.

Perfumania
Customer Service Team

Rated 5 out of 5 stars

Found my perfume that they are no…

Found my perfume that they are no longer shipping to the USA automatically - I have checked the website of the perfume manufacturer, the box and the bottom of the bottle as well as, of course, the actual contents - Thank you, it's wonderful - especially so seeing my husband ran around looking for this from all US stores and some other places....when I found it he said he was not going through that again and for me to just order it !!

5 September 2026
Rated 5 out of 5 stars

Quality perfumes

Am that gentleman who values ad loves perfumes.Many thanks to Perfumania team for making my heart proud by bringing my favorite perfume products.All perfumes I bought from you are of great quality and value.

11 September 2026
Rated 5 out of 5 stars

Great experience!

Walked in and we were immediately greeted by a friendly employee!! We asked a lot of questions and she knew exactly what she was talking about! Went in for a cologne and perfume for our wedding coming up and ended up walking out with those and 3 others we loved!! I failed to catch her name but she was soo great to work with!! We will definitely be returning customers!

10 September 2026

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