While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Many consumers expressed intense frustration regarding unhelpful customer service representatives who consistently failed to resolve account issues or answer direct questions about missing purchases. Buyers also struggled with exceptionally long processing windows and heavily delayed shipping times that left people waiting several weeks for their items. Some reviewers were happy with the affordable prices and the surprisingly wide product selection offered on the website. Shoppers mentioned that packages eventually arrived safely and functioned properly as long as they planned ahead and ordered well in advance to account for delivery delays.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with some consumers praising fast shipping and... See more

Product

Customers had ambiguous experiences with product quality, as many reviewers reported receiving items that... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided on shipping times.... See more

Customer service

Customers consistently note negative experiences with customer service, describing representatives as rude... See more

Price

Consumers experience divided satisfaction regarding the price, as many reviewers find the costs to be fair,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

It takes forever and you have to pay shipping. I ordered several products they didn't even ship the order until 5 days after payment was made. We're now 8 days into the order still waiting for deliver... See more

Rated 2 out of 5 stars

Irritated to say the least. They have a good selection, but don't send orders or on time! Ordered over $100 dollars worth of products, and I'm now on day 8 with no shipment! I paid extra for priority... See more

Rated 2 out of 5 stars

Okay so just ordered for the first time. Took probably about three weeks to get here, no communication or tracking just like everyone else says. However, I haven’t seen anyone else put this but I did... See more

Rated 2 out of 5 stars

I ordered from them initially and on the second order placed days apart they totally messed that up. They sent to another address and I seen it in the shipping they had in their portal. I tried correc... See more


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Information provided by various external sources

The best vape store or shop online. Get retail and whole sale prices for best quality vape kits, vape juice, e-cigarettes and more. Low price guarantee. Buy now.


Contact info

2.2

Poor

TrustScore 2 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(174)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

EGREGIOUS DONT USE PERFECTVAPE.COM

If I could leave zero stars i really would this is absolutely the worst site to order vapes from DO NOT ORDER FROM PERFECTVAPES.COM you pay more, lose almost 200 dollars, hateful rude customer service, you dont get your product and they make it impossible to get your money back!! NEVER AGAIN and please head my warning and dont lose your money use ecigmafia or mipod anything else!!

7 October 2025
Unprompted review
Rated 1 out of 5 stars

First and last time I order from this…

First and last time I order from this company. Placed my order over a week ago and according to the tracking number only thing that has been done is a shipping label was made.
Update: It took 3 weeks for oder to be delivered.

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Need to Know!

I won't lie, shipping does take time. However, that's because they send out shipments through a 3rd party shipper that then hands over the shipments to USPS. Once USPS has the package, you will receive it within a few days. Your order may take a scenic route to you because of the 3rd party shipper. With that being said, customer service was very helpful with all my questions throughout the while process. Once my order arrived it was better than I expected (flavor and style) It was wrapped with care and arrived safely. If your in a hurry then unfortunately you should go somewhere else. If you don't mind the wait then this is the place for you! Everything went smoothly and I will become a repeat customer. I mean honestly, what's a couple weeks? Lives to sorry to always be in a rush. Thank You Perfect Vape!!!!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Pretty good experience overall...

When my order took a while to arrive, I contacted them and customer service promptly replied to my email, explaining that their specific shipping route causes a longer delivery time.

The package arrived all in all just under two weeks, intact and exactly as ordered.

In the future I'll make sure to order with extra time to account for their shipment route.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Why is shipping so difficult for this…

Why is shipping so difficult for this company? You would think that with everyone complaining, they would fix it. It still takes two weeks to receive the product, which is unacceptable given how easy it is for a company to ship.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Once legit, now a fraud

Used to be legit but now a complete fraud. Spent $100 to get a 32 oz bulk vape juice. What I got was three tiny "Off Stamp" disposable vapes that would cost maybe $15 for all in a gas station. Sent in a small brown envelope with no packing slip from some sketchy po box in Las Vegas NV. Thought I was the victim of a brushing scam - by the time I realized it was even from Perfect Vape (in lieu of what I actually ordered and PAID FOR), too late to return (probably why no mention of Perfect Vape on the envelope or product). They sent me something so they could claim my order was received, typical of scam companies. I will never buy from them again - total fraud!!!

4 October 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

They take forever to get the product to…

They take forever to get the product to you it comes damaged and then when you complain if it isn't within a certain amount of days it's just screw you sucker shouldn't have waited to open every single vape. I would never recommend buying anything from these cocksuckers.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY!

Took over 2 weeks to receive my order for 1 vape! Could NEVER talk to a human when calling that company. They had 2 or 3 different phone numbers. Kept getting recordings. I DO NOT recommend buying ANYTHING from Perfect Vape

29 August 2025
Unprompted review
Rated 1 out of 5 stars

It took 11 days for me to receive my…

It took 11 days for me to receive my order, due to "rerouting to las vegas". When it did come 2 if the 3 vapes I purchased didn't work. I notified customer service and was asked to send a video of myself drawing on the vape to show they didn't work. Im out $40.. lesson learned.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

I paid $10.28 for some 18650 batteries…

I paid $10.28 for some 18650 batteries and was charged an additional $10.00 for shipping. Apparently, my batteries are living it up in Las Vegas because they have been there with their shipping partner, OSM Worldwide, for the last eight days! I've sent several emails just for them to tell me to wait longer. Ended up walking into a local vape shop and purchasing batteries there. This is the first and last time I buy anything from PerfectVape. They also mention in their email that there is ban on vaping in their state and they have to use this work around to ship products. Sounds fishy to me. Seems like some laws are being broke there. Maybe the authorities in OK would like to know. idk.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

I had no problems

I had no problems! I hade read other reviews after I ordered and got scared. All my vapes were fine, they responded immediately, and shipping was actually a week or 2 faster than several other places I ordered. I’ve ordered 2x’s now and have no complaints.

28 July 2025
Unprompted review
Rated 1 out of 5 stars

Complete fraud

Complete fraud. 9 days after my order I asked for an update and was told they were having logistics issues due to Oklahoma laws. Followed up 4 days later and they said they needed age verification (which is nowhere on their site). Filing formal complaint with Oklahoma attorney general.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Don't use this company

Don't use this company. They don't deserve one star, they deserve 5 thumb downs.
Ordered on 7/15/2025
They sent it to Las Vegas, then it took 6 days to get to North Las Vegas. Not in USPS system yet after 8 days.
Use Pro Vape instead
Ordered from them on Friday 7/18/2025
Will be delivered today, 5 days later and over the weekend to top it off. And shipping cost less.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Do yourself a favor and do not use this company

Honestly I wouldn't use this company if my life depended on it. I don't even want to give them 1 star. I paid for my purchase in full, my package made its way to their post office 8 days later. I messaged them and confronted them and my response was "we are closing your due to aggressive wording of your message" I still have not recieved my package and it's going on 2 weeks! I will never use this company ever again! I also don't care fir the fact that you can not speak to a person and the fact that they have no accountability should be all you need to know!

13 July 2025
Unprompted review
Rated 1 out of 5 stars

E-liquid

According to your shopping cart, they say they have the product, but then it says "still awaiting fulfillment." It's been over a week, and they haven't delivered or refunded the money.

12 June 2025
Unprompted review
Rated 3 out of 5 stars

REAL Geek Bars!!

I’ve ordered from them 3 times and the only problem I have is the shipping. It takes forever and the tracking is not great. They do sell legit/real Geek Bars though!!

14 May 2025
Unprompted review
Rated 1 out of 5 stars

10 Vapes Faulty- no refund

I bought a box of 10 Hyde vapes. It took several weeks to arrive. But the problem is that the first 2 I opened do not work. But because I had them for a couple of weeks before using them they dont want to credit me at all. Not even for the 8 I didnt open. I have been a loyal customer for 4 years, buying in bulk. They dont care. They said I had to test them in the first week. I guess Im supposed to open 10 vapes at once to test that they are not faulty. Having not had an issue in the 4 years prior I didnt think I had to do that. I have dealt with their extremely long ship times because i do buy in bulk but I will no longer buy from them since they have zero loyalty or care for good customers. They also obviously do not care after seeing all of these bad reviews.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I still haven’t got my order and it has been 3 weeks. They said 2-5 days. This is ridicules! Awful company. Do not order from.

1 April 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look