Perfect Smile Reviews 

889
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 751 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly and welcoming staff who consistently make visits comfortable and pleasant for everyone involved. Visitors deeply appreciate the clear explanations, professional care, and genuine empathy provided by the dental team during all routine procedures and treatments. Some reviewers were not happy with difficulties regarding NHS appointments, poor communication issues, and limited practice capacity. Consumers also mentioned scheduling delays, occasional long waits, and practical challenges when trying to secure suitable time slots that fit comfortably around their very busy professional and personal daily schedules.

What people talk about most

Staff

People report positive experiences with staff, highlighting that dentists and receptionists are welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting lovely staff who put patients at... See more

User experience

Users describe positive interactions with user experience, highlighting friendly staff who make them feel... See more

Customer service

Consumers find customer service to be positive, highlighting thorough, professional, and attentive care from... See more

Location

Customers had ambiguous experiences with location, mentioning visits to various branches such as Wokingham,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made to feel welcome every single time. Beth is amazing and goes above and beyond. I was petrified of the dentist for years and Beth has made my experience completely different - always fully expl... See more

Company replied

Rated 5 out of 5 stars

Im so happy with my dentist and the whole team at perfect Smile, Muswell Hill. They are Always thorough, professional and provide excellent customer service. They are also fantastic with children an... See more

Company replied

Rated 5 out of 5 stars

I am afraid if the dental experience however, Lisa one of the receptionist has genuine empathy and goes out of her way to accommodate an appointment. Leanne my dentist is the only dentist that... See more

Company replied

Rated 5 out of 5 stars

Excellent dentist in Wigan, been here at this practice since being young with Mr Smyth and now bringing my own children. Melissa (dentist) was great and very knowledgeable and calming and put me and... See more

Company replied


Company details

  1. Dentist

Written by the company

Perfect Smile are one of the UK's leading dental practices. With Dentists in London and across the UK. We provide a first class dental service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(889)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent dentist

Ive used Perfect Smile for my NHS work now for a year, they have consistently been excellent. Always helpful and polite, appointments running on time and when I had a really tricky tooth removal, the dentist cancelled appointments to finish the job for me. The best dentist practice in town!

18 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

We appreciate the lovely feedback Nicholas! Thank you so so much ❤️

Rated 5 out of 5 stars

I had a fantastic experience at the…

I had a fantastic experience at the clinic. The staff at the front desk are always welcoming and polite. Dr Jaspreet was as always very professional and took his time to explain every step of the check- up. I would highly recommend this practice for anyone who is looking for a great dentist. Jacob

19 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you for your lovely feedback. We appreciate your kind words ❤️

Rated 5 out of 5 stars

When I visit the dentist I am always…

When I visit the dentist I am always terrified but perfect smile I feel relaxed and I trust the professionalism of the dentist all the staff are helpful and the whole of the practice I recommend

19 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

We appreciate you sharing your feedback Philip. Thank you ❤️

Rated 5 out of 5 stars

Very quick and efficient appointments…

Very quick and efficient appointments (check-up and hygienist): everything seems to be in good order and my teeth are back to their natural whiteness! Thank you to the team!

19 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

You’re welcome Matthew. Lovely to hear this ❤️

Rated 5 out of 5 stars

Made to feel welcome every single time

Made to feel welcome every single time. Beth is amazing and goes above and beyond. I was petrified of the dentist for years and Beth has made my experience completely different - always fully explains any treatment I need and lets me ask as many questions as possible.

Jay the dental nurse is also fabulous, with a friendly but professional attitude.

I am so grateful for Hoeside dental practice!

18 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thank you so much Alexandra for your incredibly kind words. We appreciate your feedback and 5 stars 🤩❤️

Rated 5 out of 5 stars

Excellent dental surgery

Lovely reception staff and very professional and informative Bethany my dentist - thank you to all

18 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

You’re welcome Chris. Thank you so much for the review and 5 stars 🤩

Rated 5 out of 5 stars

The Hygienist

I was seen on time and the hygienist was very professional and kind. He explained what he was doing throughout and offered some very good advice and tips to keep my teeth in good condition. He took his time and was gentle whilst cleaning my gums. I would recommend this Practice.

14 August 2026
Unprompted review
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Reply from Perfect Smile

Thank you so much Bernice. That’s incredible ❤️

Rated 5 out of 5 stars

I used to hate going to the dentist but…

I used to hate going to the dentist but I trust Bethany so much it’s not a trauma anymore.
Lovely practice with very friendly efficient staff.

17 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

So nice to hear this! Thanks for the feedback and 5 stars 🤩

Rated 5 out of 5 stars

Excellent highly recommended

I have visited Perfect Smile Chiswick several time so far. My experience has been exceptional, I have received great treatments from Dr Lily Kennedy who is very professional, kind and explains things in details about the treatments. The receptionists are also very kind and professional both in person and when making an appointment over the phone. Highly recommended.

17 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

We appreciate your feedback Roberto. Thank you so much for your kind words ❤️

Rated 5 out of 5 stars

Great overall experience!

Staff are very kind, considerate, informative and very good at their jobs. Dentist appointment was on time, very professional and friendly. Dentist and nurse where very good and did a great job and indeed what I wanted. Very pleased indeed.

17 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Lovely to hear this Alan.
Thanks for the incredible feedback ❤️

Rated 5 out of 5 stars

Always a pleasure seeing Azom been…

Always a pleasure seeing Azom been going to him since 2004. Always honest with his opinions and excellent work I would definitely recommend him as a dentist!

17 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks Chris for the feedback and also we appreciate you being a loyal patient of ours ❤️

Rated 1 out of 5 stars

No reply to my last complaint

After writing a review, no one has come back, I also found out that other family members, were given less notice than me, the way I been treated and if I've got to go private then would and will not recommend this dentist practice, will find another dentist in stead

I HAD REPLIED BEFORE BY EMAIL IN LINE WITH MY PREVIOUS COMMENT, IT WAS THE WOKING BRANCH, PLEASE SEE MY PREVIOUS COMMENT FOR FULL DETAILS

17 August 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Dear Kevin, we are sorry to see you leave us a 1 star review.
So we can direct to the practice in question, could you please you let us know which practice you visited.

Thank you.

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