Penwizard Reviews 

1,198
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I think you added some new books on Penwizard. But I want that website of Penwizard will be opened, just updated with new books!

Rated 2 out of 5 stars

I ordered book for my grandson Tucker Warner, and his last name was misspelled, I tried to correct it within minutes, but got no answer from you. Then I emailed your company 2 times to ask for help co... See more

Rated 5 out of 5 stars

Loved the finished books, they look amazing and will make excellent gifts. The process of creating and ordering was very simple and the prices were reasonable. I would only suggest sending via tracked... See more

Rated 5 out of 5 stars

My kids will love their books, good quality and the novelty of seeing themselves on the same pages as their favourite characters will amaze them, can’t wait to gift them. Now just waiting for some mor... See more

Company details

  1. Book Store
  2. also in
  3. Children's Store
  4. Childrens Book Store
  5. Publisher

Information provided by various external sources

Penwizard offers personalised children's books of the highest quality. Your child can star in a storybook with their favourite children's characters. It's easy to customise the illustrations by creating your child's character and adding their name and more! These books make the most unique and personalised gifts for any occasion!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,198)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice product.

Very nice book, I love the Idea and I'm happy with the product ( I've ordered Paw Patrol customized story). However unfortunately it arrived slightly damaged, which probably happened in transit. I have contacted Penwizard and they were very quick to respond (thank you) and assured me that replacement it's on it's way. I'm currently awaiting for it to arrive

16 August 2023
Penwizard logo

Reply from Penwizard

Hello Dawid,

Thank you for your review.

I am sorry to hear that your book arrived damaged, it looks as though it was damaged in transit. I can see our Customer Care team have ordered a replacement for you, and I hope the book is enjoyed once it arrives.

Kind Regards,
Penwizard

Rated 5 out of 5 stars

We absolutely loved it

We absolutely loved it! The customized Peppa pig book is now my son's favourite book! It also arrived on time for Father's Day!

18 August 2023
Rated 5 out of 5 stars

Excellent !

My order arrived ahead of time. The book is great quality. It was a wonderful surprise for Fathers Day that will be enjoyed for years to come!

18 August 2023
Rated 4 out of 5 stars

Great, unique gift!

The online ordering was simple and delivery was very quick. The book is very good quality and the images are fantastic. My only recommendation to make it even better would be if we could choose a 'difficulty' level based on our child's age. I found some very easy to find.
I think my child is going to love finding himself and the awesome Lego city scenes.

16 August 2023
Rated 1 out of 5 stars

Takes weeks to get shipped

It’s been over two weeks and I still haven’t got past “shipping label created”. I paid extra for priority shipping, 2-4 day delivery, nowhere when I ordered did it say it would take weeks to actually ship. Birthday for the person I ordered it for is past. Company just needs to be upfront. Obviously wouldn’t have paid for priority shipping if I knew it would take weeks to actually get to the post office. Wouldn’t have ordered at all if I’d have known it wouldn’t make it for the actual birthday, which was 12 days after I ordered.

17 August 2023
Rated 1 out of 5 stars

2 weeks and still no product

I ordered my product almost 2 weeks ago. Upon checking the tracking details it is still yet to leave Melbourne and is therefore unlikely I will receive this product in time for Father’s Day

11 August 2023
Penwizard logo

Reply from Penwizard

Hello Tara,

Thank you for your review.

I can see from the tracking information that your order was delivered today (30/08), just in time for Father's Day. I hope the book is enjoyed!

Kind Regards,
Penwizard

Rated 5 out of 5 stars

Three great fathers day books

I ordered three of these books for father's day with express shipping to Australia close to midnight on a Wednesday, and had them delivered by the end of the following week. They are so cute as a little memento!
The story will always be the same, so if wanting different stories, recommend getting a different design option.

8 August 2023
Rated 3 out of 5 stars

Peppa Pig Father’s Day book.

Peppa Pig Father’s Day book.

The book has 5 blank pages at the end, why not just remove them?
Some of the pages were also stuck together so when I opened the book it tore. It looks really cheap. Not worth $40.

21 August 2023
Unprompted review
Penwizard logo

Reply from Penwizard

Hello Steph,

Thank you for your review.

I am sorry to hear that your book was not of good quality, this should not have passed our printers quality control checks. Can you please contact our Customer Care team on help@penwizard.com with some photos, and they will be happy to arrange a replacement for you.

Kind Regards,
Penwizard

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