Pennington Choices Reviews 

Phoned me and left a message advising that they had been appointed by the Scottish Government to survey work carried out by Warmworks which would be done on Friday 7th August , phone them twice to confirm date was OK but they didn't visit or call to cancel or
re arange.
WASTED A DAY WAITING FOR THEM ! .
Very poor customer service which reflects badly on the SNP Government.

The webinar that I attended was interesting, informative and highly beneficial. The guest speakers were well informed, knowledgeable and conveyed the message really well.
Highly recommend to those with questions around Building Safety Cases.

We were kept informed up until the webinar and then the webinar was very well structured and informative. Very professional

The session was informative and it was opportunity to chat to other who are similar positions to share thoughts.

Excellent content and helpful presenters.
Sound quality was poor

The session was informative and geared to the audience covering BS9792- and when PEEPs, BEEPs, PCFRA are required. The session covered Fire safety legislation ,Regulatory Reform (Fire Safety) Order 2005, with duties in Fire Safety Act 2021, Fire Safety (England) Regulations 2022, and the Building Safety Act 2022.

Each member of the team took their time with their answers to questions coming in. All were knowledgeable and willing to help. No question was made to feel insignificant.

very well presented by our Tutor. Good communications & also encouraged feedback from the class.

As a Board member and trustee I found the Pennington Choices webinar last week really interesting and informative. It was great to hear from Barnsbury Housing Association about their practical experIence of a Pennington’s compliance audit.

The trainer kept the session engaging and informative, he was always happy to answer questions. providing clear and detailed explanations. I find HHSRS an interesting subject and very relevant to my role and having completed a more in depth course approximately 18 years ago it was good to have a refresher. the follow up links were also very useful.

Great compliance training session—clear, practical, and highly relevant to the role. It provided a strong refresher and expansion of knowledge around key legislation, including procurement and housing requirements, as well as reinforcing the importance of following correct processes and maintaining clear audit trails through evidence-based practice.
Stewart (Trainer) brought valuable industry experience and used relevant real-life cases to bring the material to life, making complex areas easier to understand and apply. This added real depth to the session and ensured the content was well-pitched to the audience, regardless of prior exposure.
Overall, a very worthwhile and informative course that strengthens understanding of responsibilities, liabilities, and good practice in a practical, applicable way.

The session had a lot of relevant detailed information enabling a greater understanding of Health and Safety and Compliance and what it means to the social housing field.

We had a survey completed by Pennington Choices and I just wanted to say how impressed we were with Shakher Dass.

Not only was the report really thorough, but he also took the time to speak with me afterwards and talk everything through in detail. He remembered the property and all the issues straight away, which made a huge difference and showed how much care he puts into his work.

It’s been a stressful situation for us, and having someone take the time to explain things clearly and offer honest advice has been incredibly helpful.

Really grateful for his support — thank you!

The Webinar was very informative, with speakers being clear and concise about the topic

Brilliant presentation again from Pentington

The webinar struck the right balance between being informative and practical.

Pennington Choices were commissioned by Hackney Council to inspect my property. My experience raises serious concerns about consistency, transparency, and data handling.
A surveyor attended my home in 2025, however:
no inspection report was ever provided
no findings were shared
no follow-up explanation was given
In April 2026 I received correspondence incorrectly branded as Flintshire County Council (a separate authority with no connection to my tenancy). A corrected version was later issued without explanation.
When I raised a complaint, I was told an apology text had been sent immediately. The message I received does not contain any apology or reference to an error.
I also submitted a Subject Access Request for the inspection data and photographs taken inside my home, which was redirected to the council rather than answered by the organisation that conducted the inspection.
Public reviews show a consistent split between:
4–5★ webinar and professional training users
predominantly 1★ residential users reporting missed visits, poor communication, and lack of follow-up
This raises concerns about the consistency of service quality between professional and resident-facing work.
This matter is subject to escalation via the Housing Ombudsman and ICO.

Response to Pennington Choices:Thank you for your response, but it fails to address the lack of transparency. You claim the 2025 visit was a "Stock Condition Survey," yet I have now received another survey letter just 5 months later.If you were transparent, you would admit the truth: the second survey was only triggered because I complained that your previous "fix"—scraping and painting over mould—failed to address the internal leakage causing the issue.By hiding behind "contractual arrangements" and "Data Controller" jargon to deny me access to photos of my own home, you are preventing me from seeing if the surveyor actually recorded the structural leak I reported. Sending generic survey letters instead of acknowledging a failed repair is a clear attempt to avoid accountability. This lack of honesty regarding the repetitive visits and the refusal to share data will be included in my escalation to the Housing Ombudsman and the ICO.

Always very informative and helpful webinars. Expert team with lots of experience.

The Pennington Choices webinar provided a clear overview of how Awaab’s Law is being implemented, particularly the new time frames for handling damp and mould cases. I found the focus on the need for a cultural shift towards a more resident-centred approach especially useful.
It was helpful that the speakers acknowledged real challenges, such as access and communication issues and meeting strict deadlines, which made the session feel balanced and realistic.
Overall, it was informative and relevant, giving a good understanding of both the progress made and the challenges still facing the sector.