PemagearReviews 

Reply from Pemagear

Jan 28, 2026

Hi Amanda,

Thank you for taking the time to share your experience. We’re truly sorry to hear that the product quality and print did not meet your expectations — this is not the experience we aim to provide.

All of our items are made to order, and while slight variations can occur, distorted printing or poor quality is not acceptable. We take concerns like this very seriously and are committed to resolving them fairly.

We’d appreciate the opportunity to review your order and assist you with a resolution, including a replacement or refund where appropriate. Please contact us directly at support@pemagear.com with your order number and any photos, and our team will take care of this promptly.

Thank you for bringing this to our attention. We’re always working to improve and value your feedback.

Kind regards,
Pemagear Support Team

Reply from Pemagear

Jan 28, 2026

Hi Joe,

Thank you for your feedback. We’re sorry if our return policy was unclear or caused frustration.

Because our products are custom-made to order, we don’t offer general returns for change of mind. However, this does not mean we leave customers without support. If an item arrives defective, damaged, incorrect, or with a printing issue, we are always happy to review the case and offer a replacement or refund where appropriate.

We handle each situation individually and aim to resolve concerns fairly, even beyond our standard policy when possible. Please feel free to contact us at support@pemagear.com with your order details so we can assist you directly.

Best regards,
Pemagear Support Team

Reply from Pemagear

Jan 28, 2026

Hi Monique,

Thank you for your feedback — we’re really glad to hear that you love the jacket, and we truly appreciate you sharing your experience.

We’re sorry that the shipping took longer than expected. As our products are made to order, production and transit times can occasionally be longer, especially during busy periods. That said, we understand how important timely delivery is and we’re continuously working with our fulfillment and shipping partners to improve processing and transit times.

Thank you for your patience and for choosing Pemagear. If you ever need assistance with a future order, please don’t hesitate to reach out to us at support@pemagear.com — we’re always happy to help.

Warm regards,
Pemagear Support Team

Reply from Pemagear

Jan 28, 2026

Hi Mike,

Thank you so much for your kind words! We’re really happy to hear that your order arrived in time for Christmas.

We truly appreciate you choosing Pemagear, and we’re glad we could be part of your holiday season. If you ever need help with a future order, please feel free to reach out — we’re always happy to assist.

Best regards,
Pemagear Support Team

Reply from Pemagear

Jan 28, 2026

Hi there,

Thank you for the wonderful feedback! We’re so happy to hear that you loved the fabric and that your order arrived sooner than expected.

Providing comfortable products and reliable delivery is something we work hard on, so it’s great to know it made a positive difference for you. We truly appreciate you taking the time to share your experience.

If you ever need assistance in the future, please don’t hesitate to reach out. We’d be happy to help.

Best regards,
Pemagear Support Team

Reply from Pemagear

Dec 24, 2025

Hi Teresa,

Thank you for sharing your feedback. We’re sorry to hear about your disappointment and apologize for any frustration caused.

After carefully reviewing your order PM416289, our system shows that the size selected at checkout was XS, which matches the item that was produced and shipped.

As all of our products are made-to-order, we are unable to offer returns or full refunds for size selection errors. However, we did reach out to you by email and offered a 70% discount on a replacement order as a goodwill gesture to help resolve the situation.

We truly regret if our response was missed and would be happy to assist further. Please feel free to reply to our support email so we can continue helping you.

Kind regards,
Pemagear Support Team

Reply from Pemagear

Dec 24, 2025

Hi John,

Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration this situation has caused.

According to the carrier’s official tracking, your order shows Delivered (Door/Yard) to your apartment complex on the delivery date. In many apartment buildings, packages may be left with building staff, a mailroom, or a shared delivery area.

We have reached out by email to assist you further and are happy to help investigate this with the carrier. Please reply to our support message so we can review the available options and work toward a resolution.

Kind regards,
Pemagear Support Team

Reply from Pemagear

Dec 24, 2025

Hi Richard,

Thank you so much for your kind words! We’re really happy to hear that you love the design and find it comfortable to wear — that truly means a lot to our team.

We also appreciate your patience regarding the delivery time. As our products are made to order, production and shipping can sometimes take a bit longer, especially during busy periods. We’re continuously working with our fulfillment partners to improve delivery times while maintaining quality.

Thanks again for your support, and we wish you a wonderful year ahead as well!

Best regards,
Pemagear Team

Reply from Pemagear

Dec 24, 2025

Hi Steven,

Thank you for sharing your concerns. We’re sorry to hear about your frustration and would like to clarify this situation.

Our records confirm that your order PM423415 was successfully placed and shipped. A tracking number was generated with number GFUS01018469042689 and shows the package was delivered (Door/Yard) according to the carrier’s official tracking.

In some cases, tracking notifications or order confirmations may be filtered into spam or missed, which may explain why the information wasn’t seen initially.

We have reached out to you by email and are more than happy to assist further. Please reply to our support message so we can review this together and help resolve the matter.

Kind regards,
Pemagear Support Team

Reply from Pemagear

Dec 3, 2025

Hi Ashley,

I’m very sorry for the frustration and for the delay in getting back to you. This is not the experience we want for our customers.

Could you please email us at support@pemagear.com
with your order number and full name? Our support team will review your order details and update you as soon as possible.

Please note that our standard delivery time is 12–17 business days after shipment, not including Saturdays, Sundays, or public holidays.

We truly appreciate your patience and the chance to make this right for you.

Reply from Pemagear

Dec 3, 2025

Hi Marilyn,

Thank you for sharing your feedback. We’re very sorry to hear that the products did not meet your expectations — that’s never the experience we want for our customers.

We would love the opportunity to review your order and see how we can make this right for you. Could you please email us at support@pemagear.com
with your order number and a photo of the items?

Our team will check everything carefully and offer the best possible solution.

We truly appreciate your feedback and the chance to improve.

Reply from Pemagear

Dec 3, 2025

Hi John,

Thank you for sharing your feedback. We’re very sorry for the confusion.

On the product page, there are two options available:
• Pullover Hoodie
• Zip Hoodie

After reviewing your order, we can confirm that the option selected during checkout was Pullover Hoodie, not the Zip Hoodie. That is why you received a pullover style.

If you would like to exchange it for the Zip version or need any assistance, please email us at support@pemagear.com
with your order number, and we will gladly help you with the next steps.

We truly appreciate your understanding and the opportunity to make this right.

Reply from Pemagear

Dec 3, 2025

Hi there,

We’re truly sorry to hear about your experience and how the colors of the sweatshirt appeared different from what you expected.

Please note that for printed apparel, slight color variations can occur due to:
• Differences in screen brightness and display settings
• The fabric material absorbing ink differently during printing

However, we never want you to feel disappointed or misled.

Could you please email us at support@pemagear.com
with your order number and a photo of the item you received? Our team will review it right away and offer the best solution for you.

We appreciate your feedback and the chance to make this right.