Peet's coffee bags can not be recycled. From user friendly, easy to manipulate, long lasting,recyclable brown paper bags, Peet's has chosen heavy, difficult-to-bend-and-manipulate one-time-use hea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm sitting in Peet's Coffee on 3rd Avenue in San Rafael opposite the Whole Foods and the server kind of entitled. While was talking to her doing my order trying to choose a pastry and a girl came thr... See more
I was a sometimes Peet's coffee drinker until I got an espresso machine and discovered the joy of making my lattes with several of Peet's dark roasts! Unbelievable flavor...why buy a $5 latte when yo... See more
I love this coffee... that being said, I'd love it even more IF THEY'D SEND THE STUFF by something other than mule train. The delivery is very inconsistent. I shop on line most of the time for groceri... See more
Company details
Information provided by various external sources
Peet's Coffee is a San Francisco Bay Area based specialty coffee roaster and retailer.
Contact info
Park Avenue 1400, 94608, Emeryville, United States
- www.peets.com
2.2
Poor
52 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Better than Starbucks
Better than Starbucks. If feels more real. Less chain. More comfortable better furniture. Coffee is strong and bold. I just went for the first time in Miami - I have to move now cuz there's none in Tampa. Best coffee I ever had.
1 February 2021
Unprompted review
Peets has the worst customer service.…
Peets has the worst customer service of any company I have ever done business with. On 12/21/20 I placed an order online and was overcharged. I spent 45 minutes on hold. The original order I was overcharged for was refunded and supposedly a corrected order was placed. When I never received confirmation of shipment I called them and was told they cancelled the corrected order. They told me they would place the order for me again, placing me on several holds. After 55 minutes they disconnected the call. I have not been able to contact them as they do not answer the phone and they do not reply to emails. Avoid this company unless you are willing to spend hours gettting order correctly placed. Horrible experience trying to deal with them!
29 December 2020
Unprompted review
Peets' Worst Customer Service
Peets Coffee has one of the worst customer services. I've had issues with my subscription for a few weeks now, and when I call Peets and select an option after listening to the menu, nobody comes on to talk to me. I've been hold up to 30 minutes with no luck.
17 September 2020
Unprompted review
You have problems with your K-Cups in…
You have problems with your K-Cups in the K2 version coffee maker. All other K-cups work in our K2 unit, while I average 1 out of 3 DO NOT WORK! When I try to report this on your website, via your email, I’m blocked since I don’t have a direct account!
I really like your coffee, but your support is in the toilet. And, this problem started months ago.
29 August 2020
Unprompted review
This place is really awesome.
I decided to go there because of some good reviews I had read before. Now I'm totally sure that sometimes reviews aren't fake - this place is really awesome.
13 January 2020
Unprompted review
I ordered the Red Mocha Haraaz
I ordered the Red Mocha Haraaz. Expecting a very rich and dark cup of coffee. I was a little disappointed. Not terrible, but I wouldn't buy it again.
15 November 2018
Unprompted review
it's a coffee shop
it's a coffee shop. you'll go inside and think "yup it's a coffee shop". People will make your drink slightly differently store to store, but it's still coffee. it's an average coffee shop that looks nice in some locations.
6 November 2018
Unprompted review
love their coffee and the staff is…
love their coffee and the staff is always nice too
6 July 2018
Unprompted review
great coffee
great coffee, great food, great experience. I recommend 10000000% to others.
30 June 2018
Unprompted review
such good coffee and service
such good coffee and service. beats the competition for sure.
29 June 2018
Unprompted review
Great coffee and great service
Great coffee and great service. Love the locaiton in dwntown San Fran.
29 June 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.