Excellent after-sales support. Our stairs for a self-build took approx two years from start to completion due to delays with other works. Despite the significant delay on our part - Pear Stairs (Jan i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When it comes to staircases, these guys really do know their stuff. The quality of the work and the fitters were very good. Would recommend. There were a couple of delays with the design team in... See more
Company replied
I am new to dealing with having bespoke stairs made for a project I'm working on, and Pear Stairs have been extremely patient and helpful throughout. The staircase I ordered has now been delivere... See more
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Straightforward transaction. Would have been nice to have a little more detail on when the bannister rail was going to arrive as the delivery slot starts at some ungodly hour of the morning but other... See more
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Company details
About Pear Stairs
Written by the company
Pear Stairs take pride in being one of the leading stair designers in the UK, offering luxury bespoke designs at competitive prices.
STAIRCREATOR VISIT OUR WEBSITE CONTACT US
The Full Service
Written by the company
- Stair Creator
- Our Stair Creator tool now offers enhanced visualisation capabilities, allowing you to bring your staircase vision to life with just a few clicks. Our tool allows you to explore endless possibilities and see your ideas come to life in real time.
- Site Measures & Fitting Service
- We now offer a site-measuring service so you don't need to worry about it! As well as this we also offer an installation service - get in touch so we can discuss your next staircase!
Contact info
Mill Lane, SY21 7BL, Welshpool, United Kingdom
- 01938 553311
- tp.reviews@pearstairs.co.uk
- www.pearstairs.co.uk
4.8
Excellent
557 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Reply from Pear Stairs
Hi Curtis,
Thanks for your review and rating.
Hope to do business with you again soon.
Many Thanks,
Pear Stairs 🍐
Great price and service!
I ordered some panelling/ beading which was an incredibly low price in comparison to other places - I was quoted triple the price elsewhere!
The website was clear and easy to navigate, and delivery was quick and as specified on the emails and texts.
A great service with no unnecessary 'faffing'. And the panelling looks great! Would recommend to others and I'll definitely be back to place another order.
3 June 2026
Reply from Pear Stairs
Hi Amy,
Thank you for your review and rating.
We are very glad you were happy with your order.
Many Thanks,
Pear Stairs 🍐
Good comms regarding stair design
Good comms regarding stair design . Very efficient with their process . Cost was sensible and delivery and product very good
3 June 2026
Reply from Pear Stairs
Hi Stewart,
Thank you for your review and rating.
Hope to do business with you again soon.
Many Thanks,
Pear Stairs 🍐
Was told my delivery would be on this…
Was told my delivery would be on this day. Stayed in all day and no delivery. Phoned and was told that it had gone to the wrong dispatch depot and would be delivered the next day meaning another day off work. The assistant did help and say that they could deliver am which helped a bit. The items arrived the next day and pleased with the purchase.
1 June 2026
Reply from Pear Stairs
HI Lee,
Apologies that there was issues with delivering your order. I have passed your comments on to our transport department.
Hope to do business with you again in the future.
Thanks, Pear Stairs 🍐
Excellent quality and fast delivery
Took delivery last week of our oak staircase for one of our projects, very well made and perfectly sized! We needed the delivery sooner than the estimated 3-4 week lead time given so asked if they could help and took delivery after 10 days! Great service.
The quality of the stairs are also fantastic and have the seal of approval from my carpenter who is really particular!!!!
29 May 2026
Reply from Pear Stairs
Hi Rob,
Thank you for leaving your review and rating.
We would love to see some images of the finished staircase that we can show on our social media 😍
Thanks, Pear Stairs 🍐
Reply from Pear Stairs
Hi Albert,
Thank you for your review and rating.
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Lovely company to deal with.Quality…
Lovely company to deal with.Quality products and ladies in the office very helpful.Only downside was the delivery charge was on the high side .
19 May 2026
Reply from Pear Stairs
Hi Teresa,
Thank you for your review and rating! I will pass your comments on.
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
I’ve had several orders delivered now
I’ve had several orders delivered now, and every one has arrived in excellent condition with nothing damaged or missing. A consistently reliable service.
18 May 2026
Reply from Pear Stairs
Hi Elizabeth,
Thank you for your review and rating!
Hope to continue doing business with you.
Many Thanks,
Pear Stairs 🍐
Very good service explained how a small…
Very good service explained how a small alteration good make a big difference we’re happy to spend the time needed for the stairs to be right for us would use again and would recommend
6 May 2026
Reply from Pear Stairs
Hi Susan,
Thank you for your review and rating!
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
The stairs turned up just over a week…
The stairs turned up just over a week after the order.
Quick,efficient and comprehensive.
An easy fit for us as components are pre cut,morticed and very user friendly.
They had thought of Everything.
We were outside their usual catchment area, but took the trouble to help us out.
My sister( the customer) is over the moon with the results.
Very reasonable price wise.
I would certainly recommend in the same way they were recommended to me.
A good team/system.
5 stars for sure.
10 April 2026
Reply from Pear Stairs
Hi Ian,
Thank you for your review and rating!
We would love to see some images of the finished staircase if you would like to send some in!
Many Thanks,
Pear Stairs 🍐
Highly recommend this company
Highly recommend this company. Lots of help available on the telephone and a bespoke option sourced for our particular needs when what we needed was unavailable. Very happy with the products when they arrived.
14 May 2026
Reply from Pear Stairs
Hi David,
Thank you for your review and rating!
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Reply from Pear Stairs
Hi Tim,
Thank you for your review and rating!
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Reply from Pear Stairs
Hi Stuart,
Thank you for your review and rating!
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Excellent service
Excellent service, although the navigation on the website leaves a little to be desired.
12 May 2026
Reply from Pear Stairs
Hi Daniel,
Thank you for your review and rating! I will pass your comments on.
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Great service as usual
Great service as usual. Products are good. Keep doing what you do. Thank you
11 May 2026
Reply from Pear Stairs
Hi Philip,
Thank you for your review and rating!
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Reply from Pear Stairs
Hi Edward,
Thank you for your review and rating!
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Great service
Great service, very fast delivery at a very competitive price. Would definitely recommend
2 May 2026
Reply from Pear Stairs
Hi,
Thank you for your review and rating!
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
What a delight to work with a company…
What a delight to work with a company who genuinely want to provide the customer with a really positive experience.
This happens with everyone you engage with- design, quotations, technical assistance, delivery & after sales.
A fantastic Company with an excellent products. Well done to everyone & thank you.
Peter Arnold, Blueward LLP
20 May 2026
Unprompted review
Reply from Pear Stairs
Hi Peter,
Thank you for your review and rating!
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Excellent and prompt delivery and…
Excellent and prompt delivery and service. My timber wood lengths were very well packaged and undamaged. Extremely impressed Pear Stairs - well done.
5 May 2026
Reply from Pear Stairs
Hi Kevin,
Thank you for your review and rating!
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Received the next day and they are…
Received the next day and they are brilliant. Fitted myself and I’m not a joiner.
Great purchase.
29 April 2026
Reply from Pear Stairs
Hi Matthew,
Thank you for your review and rating!
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
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