Pearson VUE Reviews 

The saff working at this center in Edinburgh Union street Named Austin and Norma, should be investigated, they are extremely rude, showed no professionalism, and very disrespectful in the way they spoke and act with people. I couldn’t believe I faced this in UK, and I felt discriminated especially from Austin, he looked Angry and just tried to teach me a lesson because I was 2 minutes late, and mind you I waited in a queue and 2 ladies in front of me had the same appointment time as me, he let them in and turn around to me angrily that I won’t take the test, I lost my £160 , I asked him why did you let the 2 ladies in , because there appointment was 1:30pm same as me and they went in after their scheduled time, he couldn’t give me an answer and started stuttering. Norma was so rude and tried to justify her rude behavior and remarks. This is the most pathetic thing I’ve ever seen and been through. They should be investigated, as I was clearly discriminated against. Terrible experience

Can't speak English. Very low IQ proctor. Customer service is insanely unreliable and lacks basic common sense.

WENT TO CENTER - TESTS DOWN
WAITED A WEEK FOR A CALL ON THIS MATTER SO I CAN RESCHEUDLE
DID NOT GET A REFUND THOUGH THEY ISSUED IT ONLY ON 1 OF THE 2 EXAMS
NOW REFUSING TO LET ME SCHEDULE TESTS TOGETHER
THEY ARE A MESS AND ADDY WONT LET YOU TALK TO A SUPERVISOR OR HELP AT ALL

IT TOOK MORE THEN 20 TIMES OF ASKING FOR A SUPERVISOR TO GET HER TO FINALLY TRANSFER ME.

THESE PEOPLE ONLINE ARE THE ABSOLUTE WORST PEOPLE EVER TO TRY AND TAKE A TEST WITH.

I faced technical issues and had great challenges with both the resolution and rescheduling of the Online-exam.
Considering the price you pay it really is a bad experience overall.

If I could give minus ratings I would.

I was denied entry into my exam as my headshot didn't match the photo on my ID. I used the photo of my valid in date UK drivers license and the only difference is that I have less hair and a beard you can still tell it is me. The proctor denied me entry saying there was issues with the photos but yet if there were "issues" the website would have said when uploading the photo - this was confirmed by customer service who then proceed to send me a list of acceptable ID's and guess what is on there? That is right a Valid in date UK drivers license. So am I meant to shave off my beard and try and grow my hair back to make sure I match my photo? Absolute scam of a company I swear. I wish MS would actually bin this lot off or have some competition so people can sit exams as this company is poor!

I would not even give them a single star. Their customer service and ticket team is the worst I have ever seen. They do not inform you if a ticket is raised. They don't give updates on the ticket. Please don't take this exam. Every time you have to call customer service to get an update on the ticket. And they put you on hold for a very long time and give invalid recent updates.

I have been lied on the phone line regarding the data change on my invoice and because of that I couldn't get a refund for my certification from my company.

The reviews speak for themselves. If you dont have to work with this company, just don't. Do yourself a favor and ignore them at all cost. Terrible Customer service, I mean I have alot of time for dealing with customer service but wow, this company takes the top place for the rudest I have ever dealt with.

Fine as long as everything goes right. If anything goes wrong it's a nightmare.

Customer support is there but fairly rogue, some members will help, some will not, no timelines, or information on where to find things.

I had an issue with taking a salesforce exam, it just would not load. Same system I have taken the last 4 exams.

Reached out for help:
- What is your candidate ID? - Where do I find it, no answer
- Give me the information from the email - What is the subject ID so I can find the email? no answer
- We will create a case - What is the approx response time so I can plan my day? 2-3 days, which is fine but I would be taking my test now if there wasn't some kind of VUE system issue.

Very frustrating service. But they did have online chat and people helping. So that's good.

Oh my goodness what a shit show! Pearson Vue, has a way of making a stressful situation from the beginning to the end. From customer service to the horrible website. Schedule an exam at a local community college. Paid for everything and showed up to the campus and the entire campus was closed. None of the dozens who showed for the exam were notified on a day where the temps were -10 degrees. Was told by a custodian the everything was closed. Had to reschedule and was so pissed and stressed out about the initial experience that I failed. Rescheduled the exam by phone and found out they'd scheduled me for the wrong exam. I was on the phone with a woman named Jessie for over an hour and she couldn't get me connected with a supervisor to make sure my exam will still take place on the day I took off of work to do it. Opened a "ticket" to get this corrected. Which unfortunately sounds like it's too little too late. Each day I take a vacation to take the exam is costing me over $350 to take a day off of work. This has been 3 days now. Unfortunately this is the only way to take the exam in my state. Pearson Vue is literally laughing all the way to the bank on the backs of the blue collar working class. Shame on them.

Terrible cant reschedule for 3 days for no reason

Literally a scam. They approved my setup to begin the exam, then 5 minutes later just ended the exam with no change. Refusing to reschedule or refund.

Terrible experience - my child was disturbed by the 'proctor' throughout the test including taking the mouse away and trying to adjust the exam program because they did not know how to allow the candidate to have the approved adjustment - wasted half the exam time doing this.
The complaint/appeal process is even worse. No one does anything and keeps delaying responding to the complaint.
Pearson Vue should be banned from holding these tests.

Terrible company, Really wish there were other companies administering these certification tests. Pearson Vue charged me $500 to take a certification exam i need for work then the online exam proctor suddenly kicked me off when i was taking the exam for no reason. The company wont respond to me contacts just keeps saying the case is "in review" and I lost my job because I dont have the cert even-though I can easily pass the exam. More to that their customer service is terrible, got yelled at rep because I couldnt understand what he had very strong Indian accent and i asked him (only asked him one time ) to please repeat the question. They should honestly get sued for monopolizing certification exam taking and making all kind off shady deals with cert companies.

Cancelled test over 48 hours before test would start, but they charged same amount as test for cancellation so no refund. Totally scam company vultures work here, do not have anything to do with this company.

I've been waiting for over 2 months for a refund and I still cannot get an answer as to why the process is taking so long and when it is expected to be resolved.

I didn't receive an email confirming that I passed a test. I contacted chat support to see if they could resend it.

The experience was absolutely horrible. After talking to me for an hour, and telling me over and over that they were looking into it, they finally told me that they didn't have the ability to see any details of exams that people take - passing or failure.

OK, they have restricted access. I get that. I'm annoyed at Pearson that they don't empower their chat representatives to solve problems for customers. That's not the fault of the support rep.

What what I'm really annoyed at - what I'm mad about - is that the support rep strung me along for over an hour, wasting my time, when they knew they couldn't do anything for me.

I would have been much less upset if they just said 'hey, I can't do that for you, but I'll pass it along to someone who can help you and they'll get back to you in a couple of days'. That would have take a minute or two and I could have moved on with my day. Instead I'm staring at a chat window for over an hour with misguided hope that this person could solve my problem.

The Pearson Vue requirements are not clear or easy to find online for online testing. Because of this I will need to reschedule the test. The support to reschedule is only during the weekday and there is zero weekend or after hours support. For anyone doing the the first time it is horrible. I would recommend going to the test center in person.

I had to give 1 star in order to get this rating shown.
I have been waiting for a refund for over 1 month and multiple calls and emails they are still unable to resolve this issue.

The call centres are based in India and lines are often bad and they do not understand what the issue is.

I have been cut off multiple times and over 20 emails sent to try and resolve this issue.

It would be a great business idea for someone who took an interest in this area to start a similar business with better processes and customer service as this company have the monopoly

I studied harder than I ever have in my life on my SOCE state test, I was confident in my knowledge and passing. Three attempts, I failed, that's all I get. Some stuff I didn't know, (never even seen in the textbook) but some of the stuff I learned by textbook were put as wrong on the test looking back on a review I paid to do. There were many questions that had three right answers and there would be one that's "even more right" than the right answers. Four answer multiple choice questions. $330 wasted on a test that's made by people that are only in it for the money, that's the vibe I got.