I’m trying to use your service to send and receive money back home. I’m struck by the lack of support; they could at least have provided some. My question is quite simple: how do I change the interfac... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sometimes it happens that the program disconnects and you have to re-register. And after viewing the temporary password SMS, it disconnects again. However, this helps to solve one call to the customer... See more
Company replied
I have been using Paysera for few years now, and I highly recommend. What I like: - Low Fees - Good user experience - Good quality customer service and fast response time - Thanks to clear c... See more
Company replied
The best support experiences are the ones you have nothing to say about, you hop on, explain your problem, get it fixed. And that's exactly what happened in my case with Youcef (apologies if I missp... See more
Company replied
Company details
Written by the company
Paysera is a licensed electronic money institution providing online payment services globally. It has developed the Paysera system which offers simple and convenient methods to perform payments at lower rates and faster than at a bank. Due to a wide network of partners all over the world, all international payments in the system are performed at local rates. This way they cost up to 100 times less than international transfers at banks. The multi-currency Paysera account is free and offers low exchange rates. Paysera offers payment solutions for private and business clients all over the world. Payments can be collected via Paysera, different banks, bank link, payment cards, SMS, and other payment systems. Paysera presents a modern approach to banking services. Registration to the system is easily performed online. Clients can also use a handy Paysera mobile wallet. It allows to make instant payments via QR codes and transfers to friends by phone numbers or e-mails. Follow us on Facebook: https://www.facebook.com/paysera.international/n
Contact info
Pilaitės pr. 16, LT-04352, Vilnius, Lithuania
- +442080996963
- support@paysera.com
- www.paysera.com
4.3
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and profesional support
11 April 2026
Unprompted review
Reply from Paysera
Hello, Thank you very much for your feedback, We are glad to hear that.
Lousy Customer Service
I emailed three times asking for contact details of a local satellite office as none were available online.
I was ignored three times.
Certainly not the way to treat a prospective new customer.
8 April 2026
Unprompted review
Reply from Paysera
Hello, apologies for the inconvenience caused. Unfortunately, we can't identify the issue without more personal details. Please share all your account details with our support team via support@paysera.com; we will assist you in identifying the issue. Please be patient with us. Thank you.
efficient support during and after the call. A little hard to get it before that though.
efficient support when in the call, but the call was too hard to arrange before that moment.
10 April 2026
Unprompted review
Reply from Paysera
Hello. Thank you for your feedback. We are glad the support was efficient, and we apologize for the difficulty in arranging the call. We will strive to improve.
Thank you very much for such a quick…
Thank you very much for such a quick response and for the confirmation! I really appreciate the efficient service. Have a great day!
10 April 2026
Unprompted review
Reply from Paysera
Hello, Thank you very much for your feedback, We are glad to hear that.
High perfomance with great support
10 April 2026
Unprompted review
Reply from Paysera
Thank you for your feedback! We are glad to hear that.
Very professional customer service…
Very professional customer service agents, video call verification process went smooth, I am happy to use Paysera and I recommend it for everyone.
9 April 2026
Unprompted review
Reply from Paysera
Dear Client,
We are grateful for your feedback and are ready to help you again in the future!
Greetings,
Very complicated and hard to navigate
Very complicated and hard to navigate.
Everything is extremely sluggish
8 April 2026
Unprompted review
Reply from Paysera
Hello. We’re sorry to hear about your experience. If possible, we'd like to help make things right. Please reach out to our support team with your feedback at support@paysera.com or call us at https://www.paysera.com/v2/en-GB/contacts. Be sure to use the email you registered with. Thank you!
Very speedy reply ...
Very speedy reply ...
Enquiry was handled professionally and resolved within one working day.
Good communication, recommended service.
8 April 2026
Unprompted review
Reply from Paysera
Dear Client,
We are grateful for your feedback and are ready to help you again in the future!
Greetings,
Reply from Paysera
Dear Client,
We are grateful for your feedback and are ready to help you again in the future!
Greetings,
Reply from Paysera
Dear Client,
Thank you, we are glad to hear that!
Greetings,
Excellent customer service
Excellent customer service, immediate response and no wait time and immediately resolved my concern
7 April 2026
Unprompted review
Reply from Paysera
Dear Client,
We are grateful for your feedback and are ready to help you again in the future!
Greetings,
Reply from Paysera
Dear Client,
Thank you, we are glad to hear that!
Greetings,
So high-tech and convenient!
So high-tech and convenient!
Excellent service!
7 April 2026
Unprompted review
Reply from Paysera
Dear Client,
Thank you, we are glad to hear that!
Greetings,
It was a clear and understandable…
It was a clear and understandable explanation to my query.
Thank you
7 April 2026
Unprompted review
Reply from Paysera
Dear Client,
Thank you, we are glad to hear that!
Greetings,
Reply from Paysera
Dear Client,
Thank you, we are glad to hear that!
Greetings,
It was much helpful...the worker there…
It was much helpful...the worker there was so much respectful and kind...I also loved the fast service..only took me few hours to get my account back...thank youu
3 April 2026
Unprompted review
Reply from Paysera
Dear Client,
We are grateful for your feedback and are ready to help you again in the future!
Greetings,
He was amazing and help us fast ❤️
3 April 2026
Unprompted review
Reply from Paysera
Dear Client,
We are grateful for your feedback and are ready to help you again in the future!
Greetings,
C'est le plus mauvais banque je vous deconsiel fortement attention ne maittez pas votre argents dans se banque This is the worst bank, I strongly advise against it. Be careful, don't put your money
C'est le plus mauvais banque je vous deconsiel fortement attention ne maittez pas votre argents dans se banque
This is the worst bank, I strongly advise against it. Be careful, don't put your money in this bank.
2 March 2026
Unprompted review
Reply from Paysera
Cher client,
Nous sommes désolés d'apprendre votre expérience. Nous nous efforçons constamment d'améliorer nos services et vous serions reconnaissants de bien vouloir contacter notre service client afin de nous expliquer les raisons de votre commentaire négatif. Nous analyserons la situation avec attention et répondrons à toutes vos questions. https://www.paysera.lt/v2/en-LT/contacts
Everything was great.
2 April 2026
Unprompted review
Reply from Paysera
Dear Client,
Thank you, we are glad to hear that!
Greetings,
Professional and helpful
The support was most professional and helpful. Far better than any other support I ever saw.
1 April 2026
Unprompted review
Reply from Paysera
Dear Client,
We are grateful for your feedback and are ready to help you again in the future!
Greetings,
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