Paysera Reviews 

Quick and efficient service, the call got connected quickly and the agent was clear and patient. The whole process was a breeze. Highly recommend!

I’m trying to use your service to send and receive money back home. I’m struck by the lack of support; they could at least have provided some. My question is quite simple: how do I change the interface language? The interface is very unintuitive, and you have to spend hours searching for the right options.

Just perfect service

Avoid Paysera! They completely closed my account without warning and blocked €2,192 of my own money. They forced me—an elderly woman—to go through a highly stressful video authentication process just to get my own funds back, causing immense anxiety and distress. Now that I have passed all of their mandatory checks, they are refusing to let me use the platform and have told me to provide an alternative bank account to receive my balance. This is a terrible institution that treats vulnerable clients like criminals and inflicts massive emotional toll. I have provided the external bank details and they have finally transferred my money. Absolutely shameful.

It was very fast and efficient

Love them. Very helpful and fast in their response. I contact them almost every day and I never had any issues.

Excellent Service for Businesses
Fast and Convenient Payments
A Reliable Financial Partner
A Convenient Platform for International Transfers

I sent an email regarding an issue with my account, and I received a reply the very same day with all the details I needed.

Paysera has been a great app for me. Money transfers are fast, the app is smooth and easy to use, and I've never experienced any bugs or technical issues. The support team is very professional, active, and responds quickly whenever I need help. Overall, it's been a reliable and seamless experience. Highly recommended!

Good and fast service, very good client attention, very happy during 3 years

Scam service. Completed full KYC. Account denied at the last step. Then charged 10 EUR "account administration" fee for an account I was never allowed to use. Now threatening debt collection. Avoid.

Today, the support department helped me solve the problem with the Know Your Customer questionnaire. The operator was very polite and patient and helped me deal with all the questions that arose regarding the questionnaire. I am very grateful to him. Because before that, I communicated with the Know Your Customer department and their answers were formulaic and did not allow me to understand what the problem was. Because of this, the resolution of the issue was delayed. Also, a small improvement that should be made concerns the microphones. Perhaps the problem was either in the microphone itself or in how it is used, but the sound had some interference and the voice of the support worker was difficult to hear

I am very satisfied with the customer support service. After I contacted them, they got back to me very quickly and provided clear and easy-to-understand instructions on how to resolve the issue. The issue was resolved.

Работа была приятной, команда отзывчивая, всё было организовано хорошо. Спасибо!

My experience with Paysera has been extremely disappointing.

My account and funds have been blocked for over 1.5 weeks, and I still have no clear explanation or timeframe for when the issue will be resolved. Instead, I keep receiving emails asking for more and more information without any transparency about the process.

I understand that financial institutions must carry out compliance and security checks. However, the lack of communication, the repeated requests for additional information, and the uncertainty about accessing my own money are completely unacceptable.

As a customer, I feel ignored and left without any meaningful updates. Having your funds blocked for this long without clear communication is frustrating and stressful.

Based on my experience, I cannot recommend Paysera. If you rely on quick access to your money, be aware that your account may be restricted for an extended period with very limited communication about the status of your case.

Excellent customer support. I've contacted them with questions a few times and they've been prompt courteous and knowledgeable about their product. The app is also very easy to use and setup. 10/10 would recommend.

Got personalized customer service and resolved quickly