I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
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They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
Company replied
I was nervous prior to calling but being as candid as I could and articulating my situation to Joseph, I ended the call feeling more positive. The empathy and assistance with options available to me... See more
Company replied
Every time I have delt with these people they have been more than accommodating of my situation and worked with me to make repayments manageable. Donna was brilliant today and made sure I was ok finan... See more
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Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
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Very friendly and helpful member of…
Very friendly and helpful member of staff helped with information and updating info
8 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear that a member of our team was friendly and helpful in providing information and updating details for you. Thank you for sharing your positive experience!
Gia was very respectful and kind
Gia was very respectful and kind . Offered assistance and understanding
8 July 2026
Reply from Resolvecall Ltd
We're so happy to hear that our team member was respectful and kind, and offered you assistance and understanding. Thank you for sharing your positive experience!
The advisers make you feel at ease and…
The advisers make you feel at ease and comfortable
8 July 2026
Unprompted review
Reply from Resolvecall Ltd
Thank you for your kind words. We are so pleased to hear that our advisors made you feel at ease and comfortable during your experience with us.
Reply from Resolvecall Ltd
We're so glad to hear that you had such a positive experience. Thank you for sharing your feedback!
I resolve review…
I spoke to a very friendly and patient lady shr couldnt do enough for me and give me time to explain what had happened she had my trust from her introduction well done
7 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear about your positive experience and that our team member was able to provide such a friendly and patient service. It's wonderful to know you felt heard and that your trust was earned.
I was asked to get in contact with this…
I was asked to get in contact with this company, which I did. I'm so happy that I did because it turned out that I'd never heard of the company they were representing and the problem was solved then and there. Spoke to a lovely man named Andrew who was very helpful
7 July 2026
Reply from Resolvecall Ltd
We are so happy to hear that your experience was a positive one and that your problem was resolved quickly. It's wonderful to know that our team was able to provide such helpful assistance.
The lady i spoke to was very…
The lady i spoke to was very understanding with my experience.
7 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that you had such a positive experience and that our team member was understanding. Thank you for sharing your feedback!
Donna was really helpful pleasant even…
Donna was really helpful pleasant even tried to convince me not pay too much incase it left me unable to pay other bills/ buy food. Brilliant!!!
7 July 2026
Reply from Resolvecall Ltd
We're so happy to hear about your positive experience and that our team member provided such thoughtful assistance. We truly appreciate you sharing this feedback!
Had proof of paying a monthly DD and…
Had proof of paying a monthly DD and they sent an agent to the house. Poor use of GDPR!
23 October 2025
Reply from Resolvecall Ltd
We're sorry to hear about your experience. Following a dispute raised on the account in January 2026, the account was subsequently closed. Having reviewed our records, we have been unable to locate any further contact from our company regarding this matter.
We take both customer concerns and data protection responsibilities seriously. As we are unable to discuss account-specific details publicly, we would welcome the opportunity to investigate this further.
Please contact our team on 0141 212 8500, and we will be happy to review the circumstances with you and address any concerns you may have.
Thank you.
Very easy to set up a payment plan.
6 July 2026
Reply from Resolvecall Ltd
We're glad to hear that setting up a payment plan was a straightforward process for you. We appreciate your positive feedback.
Gentleman was really friendly and put…
Gentleman was really friendly and put my mind at ease was really helpful with everything
6 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that our team member was friendly and helpful, and that they were able to put your mind at ease. Thank you for sharing your positive experience.
Staff members
They were very understanding with the information I gave them making me feel really good.
Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was going through thank you
6 July 2026
Reply from Resolvecall Ltd
We are so pleased to hear that you had such a positive experience with our team member. It's wonderful to know that you felt understood and supported during your interaction. Thank you for sharing your kind words.
Excellent gentleman who took all…
Excellent gentleman who took all details and helped. Forgotten his name but many thanks
6 July 2026
Reply from Resolvecall Ltd
We're so glad to hear our team provided excellent assistance. We appreciate your kind words and positive feedback!
Great customer service and support
Great customer service and support when needed, agents always happy to help and assist in any way they can
6 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so pleased to hear that you've had such a positive experience with our customer service and support team. It's wonderful to know our agents were happy to help and assist you!
Was it necessary to send someone to my…
Was it necessary to send someone to my house for an insignificant amount of money.
4 July 2026
Reply from Resolvecall Ltd
Thank you for your review. Prior to the visit, we issued two separate letters advising that a visit may be completed if we did not receive a response. We also sent further communications regarding the account.
As no contact was received following these attempts, a visit was arranged in line with the information provided in our correspondence.
We can confirm that an active payment arrangement is now in place and thank you for engaging with us to resolve the matter.
If you would like to discuss your experience further, please contact our team directly and we will be happy to assist.
The company is easy to work with and…
The company is easy to work with and the staff are extremely helpful
4 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that you found our company easy to work with and our staff extremely helpful. Thank you for sharing your positive experience!
Reply from Resolvecall Ltd
We're so glad to hear your transaction was easy and our staff provided excellent service. Thank you for sharing your positive feedback!
Jerome was very polite and effective.
3 July 2026
Reply from Resolvecall Ltd
We appreciate your positive feedback. We're glad to hear that our team member was polite and effective in assisting you.
Reply from Resolvecall Ltd
We are so pleased to hear that you found our service helpful, courteous, and kind. Thank you for sharing your positive feedback with us.
Soft spoken and understanding
Soft spoken and understanding, explained things well and took his time. Great reducing for full payment.
3 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our team was understanding and took the time to explain things well. Thank you for your positive feedback.
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