I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
Company replied
I was nervous prior to calling but being as candid as I could and articulating my situation to Joseph, I ended the call feeling more positive. The empathy and assistance with options available to me... See more
Company replied
Every time I have delt with these people they have been more than accommodating of my situation and worked with me to make repayments manageable. Donna was brilliant today and made sure I was ok finan... See more
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Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
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Spoke to Connor
Spoke to Connor , who was informative and helpful regarding advice and sorting the Direct Debit up on the date I requested.
Also patient and polite.
Regards Steve
20 July 2026
Reply from Resolvecall Ltd
We are delighted to hear about your positive experience with our team member. It's wonderful to know that you received helpful advice and efficient assistance with your direct debit request. We appreciate you sharing your kind words.
Reply from Resolvecall Ltd
We're so pleased to hear that setting up your repayments was a quick and easy experience for you. Thank you for your positive feedback!
Jordan was really helpful and…
Jordan was really helpful and understanding with my current circumstance so I appreciate how it was dealt with!
18 July 2026
Reply from Resolvecall Ltd
We are so pleased to hear about your positive experience. It's wonderful that our team was helpful and understanding of your situation. Thank you for your kind feedback.
Very helpful and kind
18 July 2026
Reply from Resolvecall Ltd
We are so glad to hear that you found our service helpful and kind. Your feedback means a lot to us.
very friendly approchable and helpfull
11 July 2026
Reply from Resolvecall Ltd
We are so pleased to hear that you found our team friendly, approachable, and helpful. Thank you for sharing your positive feedback with us.
Happy customer service
Donna the representative that I spoke to was extremely helpful and I felt happier once we had arranged a plan and it was put in place
17 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our representative was extremely helpful and that you felt happier once a plan was arranged and put into place. Thank you for sharing your positive feedback!
Reply from Resolvecall Ltd
We're glad to hear that our online setup process was easy for you. We appreciate your feedback.
Reply from Resolvecall Ltd
Thank you for taking the time to share your feedback. We are so pleased to hear that you had such a positive experience with our polite and helpful service!
very kind amd understanding man who i…
very kind amd understanding man who i spoke to on the phone
17 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that you had such a positive experience with the person you spoke to on the phone. Thank you for sharing your kind feedback!
The person I spoke to was extremely…
The person I spoke to was extremely helpful and very professional
17 July 2026
Reply from Resolvecall Ltd
We're delighted to hear that the person you spoke with was extremely helpful and professional. Thank you for sharing your positive feedback!
Reply from Resolvecall Ltd
We truly appreciate you taking the time to share your positive experience. We're delighted to know that you found our team to be very nice and helpful.
Phone call was answered promptly
Phone call was answered promptly, the person I dealt with was polite and very helpful and the situation was dealt with in under 10 minutes. Overall very good experience
17 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so pleased to hear that your phone call was answered promptly and that you had such a positive experience. It's wonderful to know that our team was polite and helpful, resolving your situation quickly.
Very kind,courteous and respectful
Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
10 July 2026
Reply from Resolvecall Ltd
We are so happy to hear about your positive experience with our team members. We always aim to provide respectful and helpful service, and we appreciate you sharing your feedback.
Very kind and helpful
17 July 2026
Reply from Resolvecall Ltd
Thank you so much for your wonderful feedback. We are truly delighted to hear that you found our service kind and helpful. We appreciate you taking the time to share your positive experience.
The agent i spoke to
The agent i spoke to , was very thorough, helpful, understanding, and very clear and professional.
17 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that your experience with our agent was thorough, helpful, and professional. Thank you for sharing your positive feedback!
Reply from Resolvecall Ltd
We're delighted to hear that you found setting up a payment plan online to be a simple and easy process. We appreciate your positive feedback!
Call handler was really kind and helpful
17 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that our call handler was kind and helpful during your interaction. Thank you for sharing your positive experience with us.
Alexander the awesome
Alexander fully explained and answered any questions I had regarding my account. He dealt with it swiftly and without hassle. Painless.
17 July 2026
Reply from Resolvecall Ltd
We are so glad to hear that our team member provided such clear explanations and handled your account efficiently. We appreciate your kind words!
Positive communication.
Positive communication.
Issue resolved quickly and promptly.
Thank you
17 July 2026
Reply from Resolvecall Ltd
We're so glad we could resolve your issue quickly and that our communication was positive. Thank you for your kind words!
Happy with the customer service i…
Happy with the customer service i received.
Staff are always happy to help and resolve issues
17 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so pleased to hear that you're happy with the customer service you received. It's wonderful to know our staff are always happy to help and resolve issues!
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