PayPal Deutschland Reviews 

27,899
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Zero star they work with This Creative Fabrica which are bunch of scammers based in Netherlands is a big shame that PayPal is working with these kind of fraudulent people. Do your research before maki... See more

Rated 5 out of 5 stars

Have been using PayPal forever. I guess more than 20 years. It’s convenient and easy. Yesterday for the first time I needed help regarding a false payment with a fraud company ( Ketoway app never down... See more

Rated 5 out of 5 stars

Always my Default payment method. Have had many issues with scammers on ebay and kleinenanzeige, but PayPal solve the issue 90% of the time. Without Paypal I wouldn't buy anything from small dubious s... See more

Rated 5 out of 5 stars

Very professional, incredible attention to detail and thorough. Both from an artist and from a craftsmanship point of view this is an excellent service. She was very careful with my hands and always c... See more

Company details

  1. Payment Service
  2. Money Transfer Service
  3. Non-Bank Financial Service

Written by the company

Mit PayPal zahlen und senden Sie Geld einfach, schnell und vor allem sicher. Ihre Bank- oder Kartendaten bleiben geschützt und werden nicht an Dritte weitergegeben. Ob beim Online-Einkauf, beim Bezahlen im Geschäft oder beim Teilen von Ausgaben mit Freunden – PayPal sorgt mit modernen Sicherheitsstandards und Käuferschutz dafür, dass Sie sich auf jede Zahlung verlassen können. So behalten Sie jederzeit die Kontrolle und können sorgenfrei bezahlen.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

28K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(27,899)

15,974 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Very professional, incredible attention to detail and thorough. Both from an artist and from a craftsmanship point of view this is an excellent service. She was very careful with my hands and always checked back with.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

I subscribed to CapCut

I subscribed to CapCut, and on May 12 they charged my PayPal account. Shortly after the payment, I contacted PayPal to request a refund within CapCut's stated 14-day unconditional refund period.

Instead of processing the request, PayPal kept the case open for about a week waiting for a response from the seller. After that, I was instructed to contact CapCut directly via email. CapCut then asked me to close the PayPal dispute and contact them again by email.

As a result, both companies delayed the process until the 14-day refund period had effectively passed. Despite providing all requested information, I never received a refund and did not receive any meaningful response to my follow-up emails.

I have screenshots of the PayPal case, email conversations, and CapCut's refund policy. My experience was extremely disappointing because the advertised refund rights were not honored, and I was repeatedly redirected between PayPal and CapCut without a resolution.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Paypal help Merchants steal your money!!

They deserve 0 stars! I made a purchase through paypal with a merchant on 5/4/2026, but changed my mind about the purchase and attempted to cancel on 5/5/2026 in less than 24 hrs. The seller would not approve my cancelation after multiple request so I filed the dispute with paypal on 5/6/2026. This ultimately froze the order, but the merchant still created a shipping label on 5/7/2026 under someone else name, but with my address in order to still ship the item to me on 5/8/2026. I immediately contacted fedex to have the item picked up and returned to shipper on 5/9/2026. The shipper received the item back on 5/12/2026. Paypal denied my original case because the merchant provided the fedex tracking number showing it was delivered to me so I filed another case informing them of what occurred and how deceitful the merchant was being but they again denied stating I wasn't protected under the buyer's protection program.

The merchant lied and told PayPal the item was customized, but it really wasn't. How can you "order" on 5/4, but get a "customized" item on 5/8. And how does one customize a Gazebo!! I called and spoke to a paypal rep about the issue and they appealed the case, only to be denied again for the same reason.

Paypal is allowing merchants to steal your money. I attempted to cancel and they wouldn't cancel, still shipped under someone else's name, I returned to shipper, but paypal still refuse to make the merchant refund me for a item I don't have and that shouldn't been shipped in the first place!

This is wrong, unethical and criminal. I have now filed a dispute with my credit union in order to try and get my refund through them. Paypal doesn't care about the consumer. You can have clear straight forward evidence which should make it a open and shut case, but that don't matter. Paypal don't even really review your information and really investigate, it's just a waste of time. Paypal make their money from the Merchants not Consumers and will always decide with them. I will no longer use PayPay as they are no longer for the Consumer even when the reasoning is valid and legit.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Accountability failure

Ladys, Gents
This process probably doesn’t
fit for my problem.
Anyhow:
I send 40,-€ from my PayPal to my bank account. But from my bank account the 40,-€ where taken, and from the PayPal as well. Now I am missing 80,-€.
Please reply accordingly.
Regards
Kai Janssen

27 May 2026
Unprompted review

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