Paypal Reviews 38,801

Complete fraudsters, as bad as the scammers they allow to infest their platform. They permit companies to help themselves to a subscription from your account in the absence of any agreement, then side with the scammers when you challenge them, simply sending an email from a no-reply email address saying 'claim denied'. It's then impossible to get beyond a robotic loop of automated questions to try to address the issue. If you want to keep your money safe, don't risk using Paypal.

It would help if you explain what this means to your staff so you're not complicit in helping fraudsters.

Under UK law, I was not bound to any recurring payment unless the trader made the payment obligation clear and prominent directly before I placed the order, and obtained my express consent to any additional or recurring charges. See the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulations 14 and 40.

Under US law, online negative-option billing requires clear and conspicuous disclosure of all material terms before billing information is obtained and the consumer’s express informed consent before any charge is made. See the Restore Online Shoppers’ Confidence Act, 15 U.S.C. § 8403.

If I could give them a zero, I would have done so.
They are very happy to keep your money and will give precisely zero service for it. Wanted to have activity report but the interface is extremely user-unfriendly and verges on plainly misleading. I wanted to move money in another currency, their 'help' includes 'explanations' that are absolutely irrelevant for you see in your interface. Their 'help' chat is non-existent: you are sent to AI, and the human agent closes the dialogue in one minute.
I'll take my money from them and never use them again.

I have been using PayPal to receive international payments for my business and the experience has been consistently frustrating.
First, the transaction fees are excessive — PayPal charges over 5% on payments received, which is simply too high compared to other payment platforms available today.
Second, the exchange rates are a ripoff. PayPal consistently offers exchange rates that are 2–3% below the actual market rate. This means on top of the transaction fee, you are losing an additional chunk of every payment to a hidden currency conversion margin. Combined with the transaction fee, the total cost of receiving an international payment is unacceptably high.
Third, settlements take more than 2 days, which is poor by modern standards. Many competitors settle within 24 hours or even instantly. For a business managing cash flow, this delay is a real inconvenience.
PayPal may have been the go-to platform years ago, but with so many better and cheaper alternatives now available — such as Wise, Airwallex, or Stripe — it is hard to justify continuing to use a service that takes this much from every transaction.
Would not recommend for business use.

I bought a dress on line. It was to big and to long. I tried to reach the seller to obtain a return mailing address and they gave me the run around so, I had PayPal reach out to them and obtain a return mailing address. I put in a claims dispute. The seller only gives you so many days to return. They would not supple address only automatic email replies. PayPal did not obtain the address and told me I lost my dispute because the package was not "lost or damaged". This is unbelievable customer service. Had I bought a dress at any department store I would have been able to return it with receipts. Which is what my situation is. I ask you readers... How is this customer service and how is PayPal protecting the buyer when we all order on line items these days? So here is my warning. DON"T USED PATPAL. use your credit card directly and cut them out. You have better buyer protection when ordering on line.

Another unhappy customer who is going to stop using their service. Yesterday I wanted to buy two plane tickets, the operation due to PayPal didn't go through even though the money was already withdrawn from my account, but the PayPal webpage said that money was being HELD. I called customer service and they said that there was nothing they could do, but wait a maximum of 72 hours to resolve the case. I don't have plane tickets, I have to wait until the charge is released and the problem is that these are plane tickets which we all know the prices never go down but up.
After more than 8 years as a loyal customer, this experience has been incredibly disappointing. PayPal has completely lost my trust and has already lost a long-term customer

PayPal is trash. I don't recommend them.Too many things wrong from getting my questions answered to my debit card being declined when I have money in my account Very embarrassing to purchase something in the store when card has money in account and it declined. Never will I do business with PayPal again.

Been using paypal for years with no real concerns but just went online to purchase a golf club from a retiable online store and paid via paypal.I got an email from the store to say the transaction had gone through but the payment was pending.Going to paypal online it says the payment is pending and i have no idea when it will go through.I needed the item pretty quickly and this has totally ruined this.What is the point of having a system where you buy something and you have to wait god knows how long before its paid for.Wish i had just paid via my debit card and i will do in future because this has totally put me off using paypal ever again in the future.

PayPal enables shady merchants to sneak hidden subscriptions into your accountPayPal is completely failing to protect consumers from deceptive auto-renewal traps. I bought a car diagnostic tool months ago, and without my knowledge, the merchant bundled a hidden annual subscription into the checkout screen.PayPal’s system allowed this company to quietly set up a "Billing Agreement." The worst part? PayPal gave me absolutely zero warning or pre-notification before the money left my account. I only found out after the event when €75 was randomly deducted.PayPal should be protecting its users by sending a warning notification a week before an annual subscription hits. Instead, they facilitate these silent withdrawals because they profit from the transaction fees. Their automated dispute system makes it incredibly difficult to fight these hidden agreements. I am deeply disappointed by their lack of transparency and consumer protection.

I would give PayPal zero stars if I could.

This was an absolutely exhausting, stressful, and deeply frustrating experience. I spent an unbelievable amount of time and energy trying to deal with confusing transactions, negative balance issues, collection agency involvement, automated replies, and constant stress. Instead of feeling protected as a customer, I felt abandoned and left alone to deal with a situation that became more and more difficult to understand.

Trying to resolve the issue felt like running in circles: unclear information, no real explanations, and the feeling that you are expected to figure everything out by yourself while anxiety and frustration continue to grow. A payment service should provide security and peace of mind, not stress, sleepless nights, and a feeling of helplessness.

Personally, I cannot recommend these services to anyone. My experience left me with the feeling that the system does not always truly protect its customers and that ordinary people can end up alone in difficult and disputed situations.

If you have the option to avoid using this payment platform, avoid it. This is my personal advice based on my own experience. I cannot recommend a system that, in my case, resulted in loss of time, money, peace of mind, and enormous stress.

After this experience, I completely lost trust in PayPal and never want to go through something like this again.

You guys haven't done your homework.. I never received the goods and the seller is impossible to get through to.. I am protected by buyer protection when I pay with PayPal so how on earth can the solution turn out in the seller's favor when I haven't received my goods?????
Twist - Your PayPal claim no. PP-R-NHR-627708908 has been rejected
If you try to track the package you will find it haven’t moved since the company registered it ..

Horrible support. Definitely not trustworthy in different situations. I would avoid at all costs to use, both as a final consumer or merchant.

I had money taken from my PayPal account for an account that I was not aware was a reoccurring charge. I paid £36.00 last year for a service and received an invoice, the only transaction information I received. This year the same company took £72.00 from my PayPal account and when I queried it PayPal state I should have cancelled the agreement prior to the auto renewal. I was not aware of the auto renewal or I would have cancelled. £72.00 down and no support from PayPal, thanks for nothing

Hi
Avoid this customer service from universal.
They are passionate to help you but didn't do anything to resolve the problem
My question was
Could you please let me know why pending transaction has not been added to me for transaction at Aldi on 23.05.26

I still didn't get points but no resolution so far

Never worth even a one-star review. Useless and scammy app. Whenever you open a dispute, they always favour the buyer. This has happened to me twice. On top of that, they closed my PayPal Pay in 3 option without giving any reason, even though I always made prompt payments and was never late. Lately, PayPal has become utterly disappointing and seems more interested in making money from customers’ claims. Avoid it as much as you can.

There are so many negative reviews here, even though I usse this service every day. I love Paypal for its speed!

I have had an extremely frustrating experience with PayPal over a $7,000 transaction. The product was shipped, tracking was provided, and the item has now been delivered for 5 days. Despite that, PayPal is still holding my funds and refusing to release them.

What makes this worse is that the buyer has personally contacted PayPal multiple times to confirm the transaction and request that the funds be released, yet PayPal still will not make the money available. There is no dispute, no claim, and no issue with the buyer receiving the product.
Trying to get help has been just as bad as the hold itself. I have not been able to get in contact with an American representative who can actually resolve the issue, and PayPal’s AI helper is completely useless for anything beyond generic copy and paste responses. It feels like there is no real customer support when a serious problem comes up.

Holding thousands of dollars after delivery, even after the buyer confirms everything is legitimate, is unacceptable. This experience has made me lose trust in PayPal as a payment processor, especially for larger transactions. I would not recommend using PayPal for high value sales unless you are prepared to have your money held with very little real support.

Absolutely fantastic experience EVERY TIME I have used PayPal. I have never had any problems paying and receiving my goods. IF there has been a problem which I have encountered, mainly with goods not being received, I have opened a case which is very easy to do and it has been dealt with extremely efficiently. I have contated CS - on a number of occasions and have always found the PP team to be extremely knowledgeable and super friendly. Great work guys!!!

When payments have gone out unauthorised, or there has been an issue with any purchases, PayPal are straight on it!!! PayPal is my preferred method of payment every time. I am extremely confident in the services provided.
Many thanks!!
I highly recommend and I will always use their service as first choice 😉 👍 😊

Why do PayPal continue to allow fraudulent companies trade with them I thought the whole point of PayPal is that you are reassured that your transaction is safe and any issues they’ve got your back- that’s a joke!
When you do get through to someone from Customer Services their like a robot and don’t provide you with any reassurance. I’m not sure I’ll bother using them anymore I need a company I can trust which right now is not PayPal!

Stole £1473 from me and left me with no money over a bank holiday weekend with no explanation or manager contacting me despite urgency. Scammers and thieves.