The prices are phenomenal, inputting the prescription is extremely easy and the selection is vast. I started off with 6 frames, got that down to 3 then asked friend n family to help with final pair an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website was easy to navigate and the process was quick in moving through the steps to order. The next step is to see eye glass (every day and sunglass) clarity over the next year. The la... See more
Company replied
I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and has... See more
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I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
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Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Limited Warranty, designed to support a confident eyewear purchase decision.
If something isn't working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. An optional Risk Free Warranty (U.S. only) is available for customers who want additional flexibility or extended coverage. Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from Payne Glasses LLC
That balance of quality and value is what keeps people coming back. We appreciate the support.
Web site user friendly
Web site user friendly, easy to order
Wide variety and affordable would love to see more clear cat eye glasses and black ones too, Thank you Payne glasses you guys Rock!!!!
14 May 2026
Reply from Payne Glasses LLC
An easy ordering experience, plenty of styles to choose from, and pricing that still feels approachable all matter together. We also appreciate the feedback on the cat-eye selection. Thank you for the kind words
Excellent Service!
I ordered my glasses through Payne. They were very helpful with getting me the perfect lenses for my prescription. My glasses are great!
1 May 2026
Unprompted review
Reply from Payne Glasses LLC
Getting the right lenses for your prescription and ending up with a pair that feels right is what good support should do. Thank you for taking the time to leave a review.
Reply from Payne Glasses LLC
A simple, easy experience makes the whole process better from the start. Thanks for the review.
Wow—fastest delivery ever!
Wow! I placed my order on Friday and received my new glasses on Tuesday. That’s the fastest turnaround I’ve ever had for ordering glasses online. It may help that I live in Pennsylvania, where the company is apparently based 😅 Between that and the low price, this can’t be beat! You just earned a new faithful customer!
12 May 2026
Unprompted review
Reply from Payne Glasses LLC
Getting a new pair delivered that quickly and having everything land right the first time makes a big difference. We’re glad we could earn a new loyal customer. Thank you for giving Payne a try.
Been using this site for years & I love…
Been using this site for years & I love my glasses. I probably have 18 pairs. I always get lots of compliments.
11 May 2026
Reply from Payne Glasses LLC
Years later, still loving your pairs and continuing to come back—that kind of consistency says a lot. Thank you for sticking with Payne all these years.
Reply from Payne Glasses LLC
Getting both quality and pricing right is what makes people keep coming back. Thank you for the kind words.
I have ordered glasses before from this…
I have ordered glasses before from this site and have never been disappointed. Order process is easy and selection is also great.
11 May 2026
Reply from Payne Glasses LLC
Coming back and having the same dependable experience each time is what consistency should look like. Thank you for continuing to choose Payne.
I wasn’t expecting much
I wasn’t expecting much, but I was wrong.my glasses were delivered in less than a week and the prescription is perfect!
24 April 2026
Reply from Payne Glasses LLC
Taking a chance on a new site and ending up with glasses that feel right immediately—that’s when everything clicks. Thank you for giving Payne a try.
Very easy and great prices 👍🏼
10 May 2026
Reply from Payne Glasses LLC
Easy ordering and pricing that still feels reasonable makes the whole process better from the start. Thank you for the kind words.
Easy to make a new order.
Everything was on file. All I had to do was change the glasses.
9 May 2026
Reply from Payne Glasses LLC
Being able to come back and place a new order without starting from scratch makes everything smoother. Thank you for continuing to choose Payne.
REMARKABLE
DELIVERY INSTRUCTIONS FOLLOWED PREVENTING THEFT. GLASSES QUALITY IMPECCABLE. FIT GREAT. PACKING OUTSTANDING. WILL BE GETTING MORE SOON. THANX AGAIN
26 April 2026
Reply from Payne Glasses LLC
When the fit, delivery, and overall experience all land the right way, it makes a difference. Appreciate you taking the time to share this.
Very reasonable prices 👌 aswell as…
Very reasonable prices 👌 aswell as selection 💪thanks✌️
26 April 2026
Reply from Payne Glasses LLC
A good selection and pricing that still feels reasonable makes it easier to come back for another pair. Thanks for sharing this.
Reply from Payne Glasses LLC
We feel the same way about customers like you. Appreciate the kind words.
I have always ordered my glasses and…
I have always ordered my glasses and have always been satisfied. I even got my daughter and her husband to buy from Paynes.
8 May 2026
Reply from Payne Glasses LLC
Coming back over the years and recommending Payne to family—that kind of trust is earned over time. Thank you for continuing to choose us.
They're great
They're great, I design my own styles and they are more durable than I thought. I love the selection and the ability to have colored lenses if I want in different styles. They're also super affordable. America's Best wanted to charge me $755 for two pairs that weren't great. I've bought 6 different styles for under $300. Save your time and get something with Payne, it's a great deal for comfort and style.
4 March 2026
Reply from Payne Glasses LLC
Being able to build out multiple styles that actually hold up over time is what makes the experience feel worth it. Thanks for calling this out and for giving Payne a shot across so many pairs.
Great ordering system except for pop up…
Great ordering system except for pop up interruptions, a lot of them that I didn’t initiate from the AI helper. Great price, hope they are good glasses. Lots of choices for different styles, work, sports, etc progressives, I have never been offered before. Also a lot of quality choices on lenses and progressives without breaking the bank on the upper tier choices.
Update. Received my new glasses. I have to say quite spectacular. I’m very pleased with the results and really can’t believe I have found a place to buy such high quality glasses with all the upgrade options at such a good price. Thanks Payne Glasses.
5 May 2026
Reply from Payne Glasses LLC
A smoother ordering experience matters, and we appreciate the honest feedback on the AI pop-ups. Having access to different progressive options and lens upgrades without things getting out of hand cost-wise is exactly what we aim for. Thanks for sharing this.
Wow!
Wow! That's what I need to start with is WOW! Selection is amazing, customer service is top-shelf, and when I received my glasses - I could see immediately after putting them on (btw - I have progressive lenses). Which has not been my experience with other on-line glasses providers. Thank you again Payne! I will be ordering a backup pair and Rx sunglasses!
6 May 2026
Unprompted review
Reply from Payne Glasses LLC
Putting on progressive lenses and seeing clearly right away—that’s when you know everything came together correctly. We appreciate you taking the time to share this and look forward to making your next pairs.
Love all the glasses you've made can't…
Love all the glasses you've made can't wait to try the rose tint.
6 May 2026
Reply from Payne Glasses LLC
Coming back for more pairs and being excited to try something new says a lot about consistency over time. Thanks for sticking with us.
Return user. Great glasses.
Good selection.I've ordered several pair from Payne and have always been happy with them.
6 May 2026
Reply from Payne Glasses LLC
Coming back and getting the same result each time—that kind of consistency matters. Thank you for continuing to choose Payne.
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