I have a Animation project commissioned and the animator wanted me to pay for some of the project using USDT through Binance. I created an account and went throught all the ID checks which I don't lik... See more
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I saw a lot of negative comments at first, which made me hesitant to use this service. However, I decided to try depositing money on Binance through Paymonade and everything worked smoothly and... See more
Company replied
One star is still too good for Paymonade… I don’t understand why Binance works with such a miserable „partner“. They are ruining Binance‘s business. It is impossible to verify an account and buy crypt... See more
Company replied
Absolute garbage, 2 days trying to buy some crypto while the price is low on Binance and the transaction does't go through. I'll write an email to Binance to delete EVERYTHING about me on their databa... See more
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I have a Animation project commissioned…
I have a Animation project commissioned and the animator wanted me to pay for some of the project using USDT through Binance. I created an account and went throught all the ID checks which I don't like to upload(storing ID for marketing, hackers?). Binance approved me. I wanted to buy 100USDT = $151.11AUD using my Australian banking institution issued debit visa card. The payment processed and then said: PAYMENT FAILED. I checked my bank account and found out the Binance uses Paymonade. The $151.11AUD WAS debited but I received NO 100USDT amount to my Binance account. So I had to CALL my bank two days later and RAISE A DISPUTE for this PENDING transaction. I've also managed to contact a human at Binance and open a case with them as well, that's still onging. All this started on the 11th April 2026. I just want my money back so I can pay the animator to finish his work. This has caused me stress and anger using Binance and Paymonade.
11 April 2026
Unprompted review
Reply from Paymonade
Dear Nick,
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is certainly not the experience we want our users to have.
To assist you further, we kindly that you share more details with us via our official email : support@paymonade.tech
This will allow us to investigate the matter thoroughly and provide you with the appropriate support.
Best regards
Best Regards
Absolute garbage
Absolute garbage. How can binance partner with this incompetent firm?
20 March 2026
Unprompted review
Reply from Paymonade
Dear Tore,
We’re truly sorry to hear about your experience and apologize for any frustration caused. We take all feedback seriously and would like the opportunity to assist you directly.
Please reach out to us at support@paymonade.tech
with the details of your concern, and our team will be happy to help resolve the issue.
Thank you for your understanding.
All the best,
I saw a lot of negative comments at…
I saw a lot of negative comments at first, which made me hesitant to use this service.
However, I decided to try depositing money on Binance through Paymonade and everything worked smoothly and quickly.
The process was simple, the transaction went through without any issues, and the funds arrived fast.
Based on my experience, the service was reliable and efficient. I think it deserves a fair chance.
19 March 2026
Unprompted review
Reply from Paymonade
Dear Bruno,
Thank you so much for your support!
We're thrilled to hear that you had a great experience.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards
Now it’s being more than a month that…
Now it’s being more than a month that I’m trying to verify my account and I still can’t buy crypto with card.
It is for sure the worst customer service I have ever experienced.
If you are thinking about open account on Binance, think twice. Until they keep this partnership with paymonade it is impossible buy any crypto with card.
1 March 2026
Unprompted review
Reply from Paymonade
Dear Matthias,
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is certainly not the experience we want our users to have.
To assist you futher, could you kindly provide more information and you may reach us at: support@paymonade.tech
for further assistance
Best Regards
My worst crypto experience
One star is still too good for Paymonade… I don’t understand why Binance works with such a miserable „partner“. They are ruining Binance‘s business. It is impossible to verify an account and buy crypto by card. I have been trying for several weeks now and my patience is at an end. Luckily, Coinbase does not work with Paymonade… Congratualtion Binance!
26 February 2026
Unprompted review
Reply from Paymonade
Dear Matthias,
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is certainly not the experience we want our users to have.
To assist you futher, could you kindly provide more information and you may reach us at: support@paymonade.tech
for further assistance
Best Regards
All of sudden paymonade support team…
All of sudden paymonade support team just stoped replying and withdrawn compliance despite the fact i provided them with all required official documents.
16 February 2026
Unprompted review
Reply from Paymonade
Dear Shah Zeb,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning this situation may feel.
We would like to clarify that Paymonade has not withdrawn compliance nor stopped responding. An email has already been sent to you regarding your account, and please note that our compliance team is still actively reviewing your case, including the documents you have provided.
Account reviews can sometimes take additional time due to regulatory and banking requirements, but please rest assured that your case has not been abandoned and is still under assessment.
For any further assistance or if you require clarification, we kindly ask you to reach out to us directly at: support@paymonade.tech, so we can securely follow up on your account.
We appreciate your patience and sincerely apologize for any inconvenience caused.
Kind regards,
Fast transaction with Binance
Fast transaction with Binance. I recommended this service.
12 February 2026
Unprompted review
Reply from Paymonade
Dear Nikolaat,
thank you so much for your support!
We're glad to hear that you had a great experience.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards
Horrible....so many times stuck on…
Horrible....so many times stuck on Google authenticator....I gave up using paymonade to top up binance account....what a wait of time
8 February 2026
Unprompted review
Reply from Paymonade
Dear John Quest,
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. This is certainly not the experience we want our users to have.
To assist you properly, could you kindly provide more details about your transaction and send them directly to: support@paymonade.tech
Best regards
Binance lost their common sense by…
Binance lost their common sense by adding this 3rd party… process used to be very easy. Now I can’t even get to verify my account to buy frigging crypto. I guess is time to move from Binance too.
30 January 2026
Unprompted review
Reply from Paymonade
Dear Guillermo,
We’re really sorry to hear about your experience, we understand how frustrating it can feel when a process that used to be simple suddenly becomes difficult. That’s definitely not the experience we want you to have.
We can help resolve onboarding and verification issues directly. Please reach out to us at support@paymonade.tech, and our team will review your case in detail and work to get this sorted as quickly as possible.
We sincerely apologize for the inconvenience and truly appreciate the opportunity to make this right.
Best regards,
Reply from Paymonade
Dear User,
We’re very sorry to hear about your experience and understand how frustrating it must have been to encounter this error. That’s certainly not the level of service we aim to provide.
Please feel free to reach out to us directly via email at support@paymonade.tech, and our team will be happy to look into the issue in detail and assist you as quickly as possible.
We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.
Regards,
No KYC data retention period policy
The simple idea that Binance redirects us to a third-party payment system, in ordar to finish our payment, which before was meant to be done on Bifinity, is itself, very untrustworthy.
They DO NOT have a policy where they clearly say how much time they retain your data, wand that is a big convern for me, because, me as a customer, I want to know the exact time when paymonade deletes my data, after I already requested to delete my own account.
If you want maximum security, privacy and full ownership of your own data, DO NOT make and KYC-verified on this payment system, IT IS NOT WORTH YOUR PERSONAL DATA.
26 January 2026
Unprompted review
Reply from Paymonade
Dear Andrew,
Thank you for sharing your feedback, we understand that data privacy and transparency around KYC processes are very important concerns.
We’d like to clarify that Paymonade does disclose its data retention practices in our official Privacy Notice, which explains how personal data is handled, stored, and retained in line with regulatory and legal obligations.
If you would like more specific information related to your case or need clarification about data deletion, we’re here to help. Please contact us directly at support@paymonade.tech, and our team will gladly assist you.
We appreciate you raising this and giving us the opportunity to clarify. Your privacy and data security remain a priority for us.
All the best,
Really really bad service
Really really bad service. The website is very simplified and a user can almost do nothing to their own account. I can’t connect my account to Binance and write to the support email. It took at least 2 plus days for them to reply useless support. I wonder if Binance work with this partner to passively tell users do not use credit card for purchases. Tech sucks, service sucks and the site is as shady as a scam or fishing site. I am gonna use other payment method and delete the account.
18 January 2026
Unprompted review
Reply from Paymonade
Dear Castle,
Thank you for sharing your feedback with us and we’re truly sorry for the frustration this may have caused. We understand how this situation impacted you. We’re glad to inform you that the issue has now been resolved.
That said, if you still wish to proceed with deleting your account, please feel free to reach out to us via email at support@paymonade.tech.
Best Regards
Absolute garbage
Absolute garbage, 2 days trying to buy some crypto while the price is low on Binance and the transaction does't go through. I'll write an email to Binance to delete EVERYTHING about me on their database and move my crypto somewhere else. Who knows who was the idiot that decided using a third party provider was a good idea.
24 January 2026
Unprompted review
Reply from Paymonade
Dear Kuki,
Thank you for sharing your experience, and we sincerely apologize for the concern and inconvenience.
To help us assist you quickly, please contact us at: support@paymonade.tech with your transaction details (amount, date, reference, or screenshots).
Once received, our team will review your case and provide the proper guidance.
We appreciate your understanding and patience.
Best Regards,
Be aware!! card payments not instant
Be aware!!! I do not recommend anyone use it.
They advertise that buying with a card is instant on binance but this is only in your imagination because they will take the money but do not process the order, and the only way to contact them is via email, which they never reply to.
I placed a purchase order over 10 hours ago and it's still being processed. The price of Ethereum has changed and I've lost a lot. Now I don't know if I've been scammed or if I'll get my money back because no one is responding.
maybe you should do your job and reply to emails instead of just replying here to show you're trying to help. This is simply a scam and very poor service.
23 January 2026
Unprompted review
Reply from Paymonade
Dear User,
We’re very sorry for the frustration you’ve experienced with the Transaction process.
To help us assist you quickly, please contact us at: support@paymonade.tech with your transaction details (amount, date, reference, or screenshots).
Once received, our team will review your case and provide the proper guidance.
We appreciate your understanding and patience.
Best Regards,
binanceuser
Terrible had no issues buying crypto on binance prior this, after implementation everytime terrible experience
23 January 2026
Unprompted review
Reply from Paymonade
Dear User,
Thank you for sharing your experience, and we sincerely apologize for the concern and inconvenience.
To help us assist you quickly, please contact us at: support@paymonade.tech with more details
We appreciate your understanding and patience.
Best regards,
I have been trying to get my account…
I have been trying to get my account verified for days. I have sent multiple emails to their support address and they respond at best 2 days later with absolutely no help. Not only is their support service as horrible as I've ever experienced but after seeing all these horrible reviews I am shocked that binance would choose to partner with them. I hope binance realizes what an absolute failure this partnership is and moves onto something better. If you see this review do not tell me to provide more details to your support email because you know your support channel absolutely sucks so there is no point.
19 January 2026
Unprompted review
Reply from Paymonade
Dear Patricio,
We’re very sorry for the frustration you’ve experienced with the verification process.
To assist you more effectively and ensure a prompt resolution, please respond to our email at: support@paymonade.tech Once we have this information, our team will review your situation and provide the appropriate guidance.
We appreciate your understanding and patience, and we’re here to help.
Best regards,
Paymonade support is complete useless piece of shit !
No resolution to Ticket #43023, and their support has no willingness to provide any resolution at all.
Completely low grade support. Look at all the other reviews. Wow, notorious reputation.
10 January 2026
Unprompted review
Reply from Paymonade
Dear Chris,
Thank you for taking the time to share your experience. We understand how disappointing and frustrating it can be when a KYC verification does not pass, and we’re truly sorry for the inconvenience caused.
Please know that our support team is always committed to helping. However, KYC checks are part of strict regulatory and compliance requirements, and once a result is determined, our ability to change or override it is limited.
Please reach out to us by emailing support@paymonade.tech for more explanation.
Best regards.
From a simple and fast proces
From a simple and fast proces, to paymonade. Cant Even buy crypto,
21 January 2026
Unprompted review
Reply from Paymonade
Dear Maki,
Our sincere apologies for the experience.
To better understand the specific issue you've encountered and to address it effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
I made a $2000 NZD fiat deposit through…
I made a $2000 NZD fiat deposit through lemonade or whatever this scam company is called and the deposit failed and my money taken away, they reversed the refund and haven’t given back the fund as though they are not gonna give back the money. Support is dogshit with bot response honestly this company will be Binance down fall, loved Binance but this new scam partnership is ridiculous. Way to bring Binance down to your level.
N01709809716175982592011955
N01709579326832143360011955
These are my transaction ID give me back my hard earned money you scammers
19 January 2026
Unprompted review
Reply from Paymonade
Dear George,
Thank you for sharing your experience, and we sincerely apologize for the concern and inconvenience.
The transaction expired because the quote had expired before payment was completed. If any funds were deducted, they will be automatically returned to your bank account within 3 to 7 working days, depending on your bank’s policy.
We understand this may be concerning and appreciate your patience. Please feel free to contact us at support@paymonade.tech if you need any further assistance.
Fraudsters!!!!!!!!!!!!!!!!!!Thank you…
Fraudsters!!!!!!!!!!!!!!!!!!Thank you for reaching out regarding your withdrawal order N0269982145017753907212234. We understand how concerning it can be when a completed transaction hasn’t yet reflected in your account, and we apologize for the inconvenience.
We are currently checking with our banking partner regarding your transfer. At this time, it appears that the beneficiary bank may not be accepting crypto-related transactions, even though the transaction was marked as successful on our end.
Please rest assured that we are actively investigating this and will provide you with an update as soon as we have more information. We sincerely apologize for the delay and appreciate your patience while we resolve this matter.
Best regards,
Paymonade Support Team
*Important note: Paymonade will never request payments/transfers via email. Always verify any communication through our official channels.
This email is a service from Paymonade. Delivered by Zendesk
On January 12, 2026 at 11:49:43 AM UTC, Arturs wrote:
I am reaching out about my withdrawal order N0269982145017753907212234
Transaction Amount: 16.31 EUR (Expens
Transaction Sum: 20.07249097 USD
Method: Bank transfer (SEPA Instant
Date: 2025-12-23 06:29:45
Although the order shows as completed, the funds have not been credited to my account. Could you kindly verify and pro )Ce)3.ov )Ce)3.vi )Ce)3.id )Ce)3. a )Ce)3. u )Ce)3.up )Ce)3.pd )Ce)3.da )Ce)3.at )Ce)3.te )Ce)3.n update?
I am reaching out about my withdrawal order N02699821450177539072122343.
Transaction Amount: 16.31 EUR (Expense)
Transaction Sum: 20.07249097 USDC
Method: Bank transfer (SEPA Instant)
Date: 2025-12-23 06:29:45
Although the order shows as completed, the funds have not been credited to my account. Could you kindly verify and provide an update?
[RJJ49L-Y3M2R]
23 December 2025
Unprompted review
Reply from Paymonade
Dear Arturs,
Thank you for sharing your feedback. We have already responded to you via email regarding this matter and provided clarification on the issue.
Kindly check your inbox (including your spam or junk folder) and let us know if the issue has been resolved or if you need any further assistance. We are here to help and are happy to continue supporting you until this is resolved.
Best regards,
Paymonade Team
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