Paymentwall Reviews 263

very inconvenient.

terrible do not use. They were asking for ID and receipt as my payment is on hold. i went and sent all information and when verified, they told me that the transaction was cancelled and refunded. i will be getting my money back in 7-10 days and my previous transaction's payment deadline is literally tomorrow. geez thanks for the fast refund, they couldn't just put the transac on hold.

I had an issue with the administrators of Warmane refusing to lift a fake ban after it was supposed to expire so I forced a chargeback from a donation I had previously made through my credit card company (which that got their attention and the ban was finally lifted) then Paymentwall decided to block me from using them for "Fraudulent Activity" and made me send all sorts of personal information to them (They made me send it unsecured over email on the open internet btw via email). I redacted a lot of my personal info with windows paint though and finally they removed the lock. What a terrible, awful headache of a process to go through. It should of never escalated to this complete nonsense.

EDIT: The only reason they are asking for my information about this is so they can figure out what my account name is and then punish me for writing a negative review. I tried contacting Trustpilot about it and they wouldn't do anything. I am terribly scared of what they will do to me and my account if I provide them details about this. Them even trying to link this to my account so they can punish me is further evidence of just how terrible these people are. This is the payment processor for donations on the WarMane private wow server by the way. They're trying to find the transaction ID so they can ban my warmane account. Reviews should be anonymous without fear of the repercussions. Trustpilot will not allow that.

I Paid for game online but can't recieve the coin game.

My payment is success and i have the information from the bank in my email.

Ticket Number :
P-9509365
P-9509386

Order Number that im pay :
8992010109271364

Already sending the email, but the feedback is worse.
Im Already give the detail of the API Gateway from the merchant that i paid to your system (paymentwall).
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Update
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You guys amazing, fast for resolved my problem.
I hope you'll doing fascinating job to resolve other ppl problem.

Thank you so much guys.

This company is a disgrace.

I have sent several tickets to this company and they should please send a chargeback to 3D Chat IMVU otherwise I will not get my account back.

You are constantly ignored there and tickets are simply closed.

What a scam.

These guys are terrible. They blocked my cards for no reason and made me send all of these photos of myself and of sensitive information to “verify” although I had already used hundreds of times. Them said they lifted restriction but on a card number that does not belong to me… BUT I WAS STILL BLOCKED FROM MAKING PURCHASES

today 05/10/24 all went quickly and very good
but it was unfortunatly that it did take long before all get sorted

but glad it did and want to thank the team

I provided them with all of the information they needed to process my refund, and they took care of it with no issues. Would be glad to do business with them again.

Paymentwall refuses to pay your money and keeps it withheld
without reason, unserious company, a scam.

Still waiting my payout...

Super fast simple, clear communication and a team doing exaclty what they say at a quick pace!
Full marks±!

Very helpful customer service, quick to respond and resolve my issue. Thank you very much!

I use Paymentwall is used for an online game that I play which has 3 subscriptions:-
Player1
Player2
Alliance
I wanted to cancel my alliance subscription and take out just the two player options. Paymentwall decided to cancel all my subscriptions and apply to the game for a refund I dont want. When I try to explain the issue they firstly replied with the wrong information and now dont reply at all.
The subscription that I wanted to cancel is still showing as active, so now I am stuck because their customer service is ignoring me - wonderful !!

Hello. The funds for the subscription were credited to my card. Thank you for your understanding and cooperation.

they refused my merchant account telling me: Our decision is based on many factors because we have certain criteria to take into account in our reviews.

I have asked them 5 times what factors they considered in denying my access so they could correct the issue and reapply, but they keep repeating the same answer: Our decision is based on many factors because we have certain criteria to take into account in our Comments.

Their customer service is lousy and unhelpful. I had to give them a bunch of personal information that they used who knows what.

I simply abandoned my application at their payment gateway. Don't waste time with them.

Thank you for your assistance. Your quick response time and attention to detail sets a high standard for everyone around you.

Days ago I sent them messages to solve a problem with a blocked payment system and no one answers. It seems like they don't even care.

It took quite a bit of time before getting verified for a payment system that I was blocked from but never the less, they managed to fix my problem and got unblocked

Nice follow-up from them when i had issues with recharging for Wolfteam, Paymentwall team is very helpful, and I hope they will be this helpful in the future. Love the service. Keep it up !

I am deeply disappointed with the level of service provided by Paymentwall. Despite promptly supplying all the requested information in response to their email #189466526, their support team has been utterly unhelpful.

Not only did Paymentwall fail to address my concerns, but their lack of assistance has left me feeling frustrated and inconvenienced. It is unacceptable for a service provider to ignore customer inquiries, especially when all necessary details have been provided.

I expected better from Paymentwall, but sadly, their inability to resolve issues and provide adequate support has severely tarnished my opinion of their services. I strongly advise others to reconsider using Paymentwall until they improve their customer support and responsiveness.