We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
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Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
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My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... See more
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Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Very pleased with payment assist…
Very pleased with payment assist everything done quickly without any fuss
Financal help when needed to spread the cost of a unexpected bill
10 September 2026
Unprompted review
Reply from Payment Assist
Hi there,
Unexpected bills can come at the worst possible time, so having the flexibility to spread the cost can make things much easier.
We're really pleased that Payment Assist was there when you needed some extra financial flexibility and that everything was arranged quickly and without any fuss.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
There were two anomalies in completing…
There were two anomalies in completing the form.
1) identifying my finances, I included a decimal point and the form would not accept that and caused complete confusion and required a 1/2 hour wait on a phone call to the help desk for such a simple issue.
2) Equally when asked to sign at the end, I went through all sorts of mechanisms of trying to record my signature by taking a photo and uploading that, only to find a few pages later that there is a mechanism to do ones own signature. Why couldn't this be identified at the point of invitation to sign?
With both these points it would have saved me a lot of time, a phone call and trouble, to have put simple instructions on the appropriate page.
10 September 2026
Unprompted review
Reply from Payment Assist
Hi Jo,
Thank you for taking the time to share your feedback. We’re sorry to hear that you experienced difficulties during the application process and appreciate you highlighting these points.
We understand how frustrating it must have been to spend additional time resolving the issue with entering your financial information and to have difficulty finding the appropriate way to complete your signature. We’ll make sure your feedback is shared with the relevant team, as clearer guidance at these stages could help make the process more straightforward for customers in future.
We’re pleased that you were able to complete your application, and we appreciate your feedback as we continue to improve the customer journey.
Best wishes
Payment Assist
10 SECONDS to take it out of my bank
It's great! Until you need a refund! The garage I took my car to couldn't fix it for me so they requested a refund. It said it would be done in 3-5 working days. 5 working days later I had to phone to find out the status of my refund only to be told they hadn't received it. The person on the line said she would check and it had come in but they had been too busy to get to sorting it and blamed my bank for the delay. Now I have to wait at least another 10 working days for this to be sorted! It's annoying because of the fact that it takes about 10 SECONDS for them to take the money from my bank account but all this time for them to PUT IT BACK IN!
11 September 2026
Unprompted review
Reply from Payment Assist
Hi Lynda,
Thank you for taking the time to leave your review. We’re sorry to hear about your experience and understand how frustrating it can be to wait for a refund.
We can confirm that your cancellation request was received and has been actioned today, with the refund now processed from our side. Once a refund has been processed by us, the time it takes for the funds to reach your account is determined by your bank and is outside of our control.
We appreciate your patience while the refund makes its way back to your account and apologise for the frustration this has caused.
Best wishes
Payment Assist
I'm greatful that you could help me and…
I'm greatful that you could help me and I've told friends and family about how good your company is in helping us to spread the cost thank you
11 September 2026
Unprompted review
Reply from Payment Assist
Hi Alex,
There's no better compliment than recommending Payment Assist to your friends and family.
We're delighted that being able to spread the cost has helped you when you needed it and that you've been so happy with the service.
Thank you for your support.
Best wishes,
Payment Assist
Was so easy to do and set up…
Was so easy to do and set up would highly recommend to anyone with a huge repair bill but not much funds spare
10 September 2026
Unprompted review
Reply from Payment Assist
Hi Pauline,
We're glad Payment Assist gave you a straightforward way to spread the cost and that you found everything so easy to set up.
Thank you for recommending us to others, we really appreciate it.
Best wishes,
Payment Assist
Quick and easy process
8 September 2026
Unprompted review
Reply from Payment Assist
Hi Michael,
We're pleased to hear everything was sorted quickly and that you found the Payment Assist process so easy.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Amazing team on hand always ready to…
Amazing team on hand always ready to assist you with payment delays or any problems with finances. Always on call to help answer your question. I will recommend Payment Assist. Thanks
10 September 2026
Unprompted review
Reply from Payment Assist
Hi Gad,
We're delighted that you've found our team helpful and readily available whenever you've needed support or had questions about your payments.
Thank you for recommending Payment Assist.
Best wishes,
Payment Assist
Payment assist is amazing .
Payment assist is amazing .
So helpful for when your on a bugdet . I didnt need to worry how to pay in full . 3 easy instalments monthly put my mind totally at ease.
10 September 2026
Unprompted review
Reply from Payment Assist
Hi David,
Taking the worry out of an unexpected bill is exactly where Payment Assist can make a real difference.
We're delighted that spreading the cost over three manageable monthly instalments helped you stay within your budget and gave you some peace of mind.
Thank you for taking the time to share such positive feedback.
Best wishes,
Payment Assist
Quick decision and good apr..Will…
Quick decision and good apr..Will definetly use again
9 September 2026
Unprompted review
Reply from Payment Assist
Hi Joanna,
We're pleased that you were happy with the rate offered and that your experience with Payment Assist has left you wanting to use the service again.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
So easy and simple to apply and 0% over…
So easy and simple to apply and 0% over the 3 months Helped me out this week
9 September 2026
Unprompted review
Reply from Payment Assist
Hi Tony,
Sometimes a little extra flexibility at the right time can make all the difference.
We're glad Payment Assist was able to help you out this week and that you found the application simple and easy, with the option to spread the cost interest-free over three months.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Absolutely Brilliant Company
Absolutely brilliant company to use,and they can be used at so many garages.
I have used them twice in the past six months
Superb on both occasions and was able to purchase a better quality of tyres knowing i couldpay for them over a few months at no extra cost (interest free)
I will certainly use this service again
28 August 2026
Unprompted review
Reply from Payment Assist
Hi Alan,
We're delighted that the service has worked so well for you on both occasions and that spreading the cost interest-free gave you the flexibility to choose the tyres you wanted without having to pay for everything upfront.
Thank you for your continued support, and it's fantastic to hear you'll use Payment Assist again.
Best wishes,
Payment Assist
Very Pleased
Easy and straightforward application, pretty much an immediate response. I was hit with an unexpected bill for a load of stuff that needed sorting on an old car. This company made it easy for short term finance, and it’s interest free!
Very happy customer, excellent service.
7 September 2026
Unprompted review
Reply from Payment Assist
Hi Nigel,
Unexpected repair bills can be difficult to manage, particularly when several things need sorting at once.
We're really pleased that Payment Assist made things easier by giving you a straightforward, interest-free way to spread the cost, and that you received a decision so quickly.
Thank you for the excellent feedback and for taking the time to share your experience.
Best wishes,
Payment Assist
Very impressed I was so worried I…
Very impressed I was so worried I couldn't afford the work needed then payment assist assisted quickly very impressed
8 September 2026
Unprompted review
Reply from Payment Assist
Hi Kelly,
It's always worrying when unexpected repair costs come along, so we're delighted that Payment Assist was able to help when you needed it.
We're pleased everything was arranged quickly and that the service helped take some of the worry out of getting the work done.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
I'd never used payment assist before…
I'd never used payment assist before and for those who can't afford large amounts coming out of your bank account especially those of us who are on lower incomes payment assist are brilliant. Great service and will definitely use them again.
9 September 2026
Unprompted review
Reply from Payment Assist
Hi Laura,
Being able to spread the cost of a large bill can make a real difference when paying everything at once simply isn't manageable.
We're so pleased your first experience with Payment Assist was a positive one and that the service gave you some extra flexibility when you needed it.
Thank you for your kind words, and it's fantastic to hear you'd use us again.
Best wishes,
Payment Assist
Used many times and very easy process…
Used many times and very easy process all the way through. Slso good comms to remind you of upcoming payments
7 September 2026
Unprompted review
Reply from Payment Assist
Hi Paul,
Hearing from customers who come back to us time and time again is always incredibly rewarding.
We're delighted you've consistently found Payment Assist easy to use and that our payment reminders help keep you informed about what's coming up.
Thank you for your continued support and for taking the time to leave a review.
Best wishes,
Payment Assist
Used this facility yesterday
Used this facility yesterday, was very easy and safe process. Highly recommend
7 September 2026
Unprompted review
Reply from Payment Assist
Hi Mary,
We're pleased you found the process easy and secure from start to finish, and we really appreciate your recommendation.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
I always use Payment Assist
I always use Payment Assist, and I am extremely happy with their service.
It makes a huge difference for people like me who can't pay for everything in one go, especially when unexpected expenses come up and make things tough. Payment Assist really saves the day by allowing you to spread the cost.
My only wish is that they were available in even more stores! Excellent work, team—please keep it up!
7 September 2026
Unprompted review
Reply from Payment Assist
Hi Rajan,
Hearing that Payment Assist has become a service you can rely on when unexpected costs come along is fantastic feedback.
Having the flexibility to spread the cost rather than finding everything upfront can make a huge difference, so we're delighted the service continues to work so well for you.
Thank you for your continued support and for taking the time to share your experience.
Best wishes,
Payment Assist
Valuable service provider
Ive had no difficulties with this company as I have been a model service-user.
8 September 2026
Unprompted review
Reply from Payment Assist
Hi Sharina,
It's great to hear that your experience with Payment Assist has been trouble-free and that everything has run smoothly for you.
Thank you for choosing Payment Assist and for taking the time to leave a review.
Best wishes,
Payment Assist
Excellent company would not do without…
Excellent company would not do without them .
A great back up to have with your car incase something goes wrong great customer service thank you
7 September 2026
Unprompted review
Reply from Payment Assist
Hi Phil,
We're delighted that Payment Assist has become such a valuable backup for you, and it's especially great to hear that you've received excellent service from our team.
Thank you for your continued support and kind words.
Best wishes,
Payment Assist
Super helpful to spread the cost
Very simple to use. Super helpful when service and MOT are due
6 September 2026
Unprompted review
Reply from Payment Assist
Hi there,
We're glad Payment Assist helped you when you needed it and that you found the service so simple to use.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
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