Patellaplus Reviews 

I ordered Nov 2024 from this company. I never received my parcel. It's now March 2025 and I'm still trying to get a refund. Customer service is shocking. Avoid this company.

UPDATE January 2926: One year after my order as placed, and after all the below explained unfortunate handling of the order from the seller's side, the seller company contacted me. I was surprised. However their customer service and marketing department contacted, apologized and sent my order. They were very polite and explained that they have since improved their respective departments and are willing to fix their mistake. Congrats to Patella plus for their improvement and thanks for sending my order. In addition I am happy with the product.
January 2025: I NEVER fully receive my order placed ( and paid) in November 2024! The order had 3 line items , yet some days later I received only one of them. I contacted their customer service per email for the rest two ( the knee braces) and they informed me ( again per email) that I would receive them close to the end of December 2024. I waited patiently . Early 2025 I recontacted asking for my order. They answered that is was sent and when I asked for the tracking number of the shipment, the communication stopped. I am devastated because I need the braces desperately. Sometime in January 2025 their site went off and I realized that there is a scam here. Also Amazon where their products are being sold had a comment that they are unavailable. Yet their official site recently reopened ( and Amazon is selling their products again!) and they dare send me emails to rate their products! The one I received is very good but the two knee braces , I just never received them !! And even though I still fill in their form and complaint about my order, placing all facts and proofs, they never contacted me to inform me of what happened or simply apologize. It is a deceiving company, not trustworthy.