I have been using Passpack since 2012. They not once have had any major security breaches to my knowledge. They weren't foolish enough to provide a browser plugin like some other password manager site... See more
Company replied
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See what reviewers are saying
Passpack makes keeping all my passwords and other important information secure and easy to access. I like that I can log into a website from Passpack and then copy and paste the password. The only thi... See more
Company replied
The trust and security are the main characteristics that I make recommendation Passpack for my colleagues. You can create many passwords groups. Besides, you can create new fields in according... See more
Company replied
Easy to use, easy to access and share passwords. The notes feature is useful for storing additional info about websites and accounts. Password generation is also handy. And I like that Passpack encryp... See more
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Company details
Written by the company
Passpack is the Team Password & Credentials Manager for every business: A mission-critical solution built for secure Team & Role access management and productive collaboration, yet easy and versatile for everyone to use. Passpack delivers a compelling value proposition for businesses as a platform-agnostic solution, access account credentials from anywhere, on any device with secure cloud syncing, offering highly secure, organization-wide online password & credentials management. Enhance company defenses against cyberattacks with end-to-end encryption and organize your library of digital credentials, PINs, registration codes, account numbers, and certificates in a central repository that can be updated in real time and shared among trusted individuals. Use the administrator controls and reporting for audit and compliance requirements. Make onboarding easy using the API integration.
Contact info
United States
- support@passpack.com
- www.passpack.com
4.2
Great
136 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Passpack
Hello Alessandro, many thanks for taking the time to post your review and, yes, that does say it all.
Best regards,
Grant P
Team Passpack
It use to be great! Not now!
It use to be great! I’ve used passpack for years. Now it is almost impossible to use on an iPhone. My screen is not big enough and I have a iPhone max. It is not user friendly now. I will be looking for a new password manager stop fixing things that are not broken!
22 July 2025
Reply from Passpack
Hi There, it's terrific having loyal customers such as yourself and your feedback. With the release of the new app UI/UX on Saturday we had the phone UI scheduled to be updated today, Sunday and has gone out. Apologies you had the difficulty earlier.
Best regards,
Grant P
Team Passpack
I have been using Passpack since 2012
I have been using Passpack since 2012. They not once have had any major security breaches to my knowledge. They weren't foolish enough to provide a browser plugin like some other password manager sites I could name and they have been extremely reliable. I am a paying customer for years now.
5 November 2025
Reply from Passpack
Hi Eli, thank you for being a loyal customer for so many years. Security is and has always been our no.1 priority. We look forward to continue to service you.
Best regards,
Grant P
Team Passpack
Easy to use, reasonable cost
I like the ease of use and cost. I rarely need support but when I do the response is very fast.
5 November 2025
Reply from Passpack
Hi Mac, super to hear from you and have that feedback. Providing excellence for our customers is our focus everyday.
Best regards,
Grant P
Team Passpack
Great Service; Two Suggestions
Excellent service; As a paid subscriber, I would just like to be able to share passwords with my non-paid family members.
Also - can you make a phone app?
5 November 2025
Reply from Passpack
Hello Donovan, thank for for the feedback. We do offer free family plan with our Business Plan subscription. This gives you SSO. If interested please contact support@passpack.com.
We have a mobile app in development with expected release at the beginning of 2026.
Best regards,
Grant P
Team Passpack
Journey from Good to Worst
Initially, free version was awesome. Though they are taking payment, quality of system degraded terrifically. You can't edit single note. You have to delete and add new. No easy view. I am having this issue for long, but ignored it. But, now it is more painful. Also, there is no support option either where we raise our concerns. So i am rating it worst as it will not give value to money that you are paying.
29 August 2025
Unprompted review
Reply from Passpack
Hello There, the issues you raise do not exist, and we respond to 99% of received tickets within 24 hours. We cannot see any ticket you have submitted seeking assistance and we are happy to resolve your questions to ensure you have the experience expected. Please contact us at support@passpack.com.
Best regards,
Grant P
Team Passpack
Great service
Great service! Very helpful, easy to use, and intuitive. It allows you to organize passwords simply and manage them with ease.
22 July 2025
Reply from Passpack
Hello Jose, thank you very much for taking the time to post your review, I'll make sure the team see it, customer first is everyones priority.
Best regards,
Grant P
Team Passpack
The best!
The best cloud-based password management service I have subscribed to! :) Thank you!
2 July 2025
Unprompted review
Reply from Passpack
Hi Alyssa, that's awesome feedback, great to hear.
Best regards,
Grant P
Team Passpack
Reply from Passpack
Hi Josh, many thanks for your feedback and for being a loyal customer for many years.
Best regards,
Grant P
Team Passpack
Reply from Passpack
Hello Mark, thank you for taking the time to post and we totally understand the app - this is planned, been delayed for prioritizing some other feature releases.
Best regards,
Grant P
Team Passpack
The app itself is amazing and I do have…
The app itself is amazing and I do have the need to access it on a daily basis. Can't image how my day would be without its assistance.
20 March 2025
Reply from Passpack
Hi Judith, that is terrific to hear, enabling your security and productivity is our passion. Best regards,
Grant P
Team Passpack
Reply from Passpack
Hi Claudia, many thanks for posting your review, we are committed to serve our customers to the highest standard,
Best regards,
Grant P
Team Passpack
Easy to use
Easy to use, easy to access and share passwords. The notes feature is useful for storing additional info about websites and accounts. Password generation is also handy. And I like that Passpack encrypts my data before it goes back to the server.
20 March 2025
Reply from Passpack
Hi There, thank you for the great feedback. We are passionate on delivering the best product and service.
Best regards,
Grant P
Team Passpack
Passpack: Seguridad y Organización en la Gestión de Contraseñas
I've been using Passpack for 2 years, and it has proven to be a reliable password management tool. The ability to securely store and share passwords has significantly improved my workflow, especially when managing multiple accounts and credentials.
Strong Security Features – Passpack's encryption and multi-layered authentication give me confidence that my data is well protected.
15 January 2025
Reply from Passpack
Hello Pablo, thank you for your insightful feedback. Security while supporting/improving productivity is our DNA.
Best regards,
Decker G
Team Passpack
Reply from Passpack
Hi Chris, thanks for your feedback, really helpful and appreciated.
Best regards,
Decker G
Team Passpack
It just works.
15 January 2025
Reply from Passpack
Hi Tom, thanks, you nailed it!!
Best regards,
Decker G
Team Passpack
Immediate response
Immediate response. Effective resolution. Amazing!
12 January 2025
Unprompted review
Reply from Passpack
Hello Levgen, thank you for your feedback, excellent customer support is a continuing focus.
Best regards,
Decker G
Team Passpack
Thank you for the excellent support, Chris
I had the pleasure of being assisted by Chris, and I must say that my experience was outstanding. He responded to my issue very quickly and efficiently, providing a solution that resolved everything. Chris's professionalism and promptness made the whole process seamless. I highly recommend this service and Chris for anyone needing help. Thank you for the excellent support!
2 January 2025
Unprompted review
Reply from Passpack
Hi Kathleen, many thanks for sharing your experience. We strive every day to provide the very best support to all our valued customers.
Best regards,
Decker G
Team Passpack
Reply from Passpack
Hi Jeff, many thanks for your input which we value.
Best regards,
Decker G
Team Passpack
Super difficult to login
Super difficult to login. There is no mobile app with fingerprint or faceid login
31 October 2024
Reply from Passpack
Hello There, thank you for. your feedback. On login the steps are critical for security reasons. If this is referring to mobile use we have native apps planned to be released in Q1 2025. If you need any assistance regarding login please contact us at support@passpack.com.
Best regards,
Decker G
Team Passpack
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