Party Save Smile Reviews 

222
TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

I sent my grandaughter 5 gold star balloons for her brilliant results at college and she loved them. They arrived as promised on the date requested. I will be back for more balloons when needed - Tha... See more

Rated 5 out of 5 stars

I ordered the parrot helium balloon with message card for a friend who loves parrots and is currently seriously ill. After ordering I noticed auto fill had put my home address for both billing and del... See more

Rated 5 out of 5 stars

I have now ordered multiple times, including decorations to myself, and balloon gift boxes to friends and family. Each order has arrived well packaged and on time. Goods inside are nice quality and... See more

Rated 1 out of 5 stars

Absolutely awful for what they charge ! I ordered a Father’s Day balloon of which cost me £11.95 on its own but had to pay a further £10 ( £5 personalisation on each side) then £12.95 for specific del... See more

Company details

  1. Party Store
  2. Balloon Artist
  3. Balloon Store
  4. Party Planner
  5. Wedding Planner
  6. Wedding Store

Written by the company

Founded in 2012, Party Save Smile are a family run party business based in the East Midlands. Party Save Smile have become a favourite among Party Organisers across the UK and further afield, stocking a vast range of party supplies from Childrens Party to Baby Showers and Hen Party to Age Milestone Parties. With a thorough an friendly service, we aim to share a smile with our customers and help to ensure they have everything they need to celebrate in style.


Contact info

4.2

Great

TrustScore 4 out of 5

222 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(222)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service off Party Save Smile

Found Party Save Smile after searching for an item on Google. Could not believe the difference in prices and these were offering way better value so I thought I'd give them a try and they certainly did not disappoint. I'll definitely use this company again and will be recommending to others.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Speedy service

Speedy service. Good quality products. Unfortunately my favourite products where out of stock, having said that, the alternative I chose where equally as good and well received at my parents Diamond Wedding Anniversary. Thank you.

1 June 2024
Unprompted review
Rated 3 out of 5 stars

Disaster averted at the last minute

My initial order was a complete mess but once it was bought to the attention of the company it was swiftly rectified and the order arrived just in time for my event.
So very disappointed initially but then it was ok
Hence my score. If it had arrived much earlier then I wouldn’t have been panicking and would have given a 5

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs!!

Avoid this company at all costs!!!

Aftercare customers services just phob you off, by email only you can’t actually speak to a human!!
I have been waiting for 4 weeks now for a refund of a delivery that DPD left on my doorstep, not in my safe place and was stolen, I have asked politely more than once for my money back and they can fight with DPD to get the money back, whom have said it was there fault and this company are refusing to chase etc to get my money back or maybe they have it and not passing it on 🤔this company are saying if I have a problem with DPD I should complain to them directly, that’s not my job I paid for a service there ballon’s were not cheap and they have been completely unprofessional!!!

Wish I had read some of the other reviews on here first I would of never of made the purchase

2 May 2024
Unprompted review
Rated 1 out of 5 stars

Don’t Bother - Go Elsewhere

I ordered three helium balloons in a box for my Mothers birthday party with Royal Mail tracking.
Royal Mail informed me that there was a problem with the delivery as the balloons had gone to the wrong depot. I tried to ring Party Save Smile and a voicemail informed me that there was no one available. I must have rung the office at least six times during office times and nobody answered. The balloons did eventually arrive however the main inscripted balloon was deflated which as you can appreciate did not give the surprise that we wanted. Eventually two days later the Party Save Smile office did contact me and offered a partial refund.
Having experienced the very poor communication and service from the Party Save Smile team I would recommend that you find another company to deal with.
No doubt Party Save will respond to this review with excuses making out that it was not their fault. It was their fault and a great shame that they ruined my Mothers Birthday.

17 May 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS ON LINE WILL STEAL YOUR MONEY …

This company dont even deserve a single star . BE VERY CAREFUL. before placing the order i tried to contact them via phone but no one answers . all time just a answering machine that says 'our team is not available right now ' so i contacted via email and a reply comeback very quickly to purchase the air filled balloon and they will deliver it on time . because the mail response was good and truspilot reviews were good and payment was through paypal i went ahead and paid .
on 28 march i placed the order to be deliverd on 6 April which all looked perfect . on 3 april got a email my order has been dispatched via royal mail 48 hr tracked but with no tracking number .
i called but as i have mentioned above no one answer same answering machine . so first i logged in to my account on their website and saw under orders that i have no orders . it was all empty
so i emailed asking tracking number again reply came pretty quickly with a tracking number which on royal mail website said 'The sender has advised they have dispatched your item to Royal Mail.' 'We're expecting it'. so was relaxed but then i kept checking on royal mail on 4 april it said same thing and so on 5 april it displayed same message . i got worried so called royal mail and they said seller has printed the label but has not posted the item to us .
since then i kept calling and sending emails back to back , i got no reply at all .
seems like they charge people and get postage printed but never post .
today on 6 april it was meant to be delivered but no sign of it at all . i called paypal and told them about my problem so they quickly refunded me the money .
PLEASE STAY AWAY FROM THIS FAKE WEBSITE THEY WILL STEAL YOUR MONEY . VERY ANNOYED THE HELIUM BALLOONS WAS BIRTHDAY SURPRISE BUT ALL RUINED BECAUSE OF THESE SCAMMERS . £23.43 THEY CHARGED .
STAY AWAY FROM THEM ....................

6 April 2024
Unprompted review

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