PFS Parts Reviews 

25
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

May I congratulate your team on your extraordinary service. My first emailed enquiry, made on Monday 7th April which was responded to promptly and courteously, gave me the confidence to initiate... See more

Rated 1 out of 5 stars

Been trying to call for a 10 working days. 25 calls if press the volvo option constant says line busy try again. Press option 5 an it just rings til a recording comes on saying opening hours or... See more

Company replied

Rated 5 out of 5 stars

Parts arrive very speedily. The most recent order I placed included both mechanical, as well as a rare SAAB upholstery item - which needed a little extra time (I was aware of this when ordering). Al... See more

Rated 5 out of 5 stars

I am so pleased with all the help and advice that was provided when I ordered parts for a Volvo from PFS. They supplied quality OEM parts from Volvo and others from some of the world's finest car par... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Saab parts, spares, accessories, Saab tuning & service parts... Genuine, aftermarket & performance Saab parts for the 9-3, 9-5, 9000 & 900, Saab spares and accessories at discounted prices. Buy online, we ship to the UK and worldwide and supply Saab parts for all saabs via our secure online Shop.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

25 reviews

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4.4

All reviews

(25)

1 review in the last 12 months

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Rated 5 out of 5 stars

What a fantastic firm

What a fantastic firm, ordered touch up paint through Mercedes, five weeks later still nothing arrived, emailed PFS got a quick reply ordered the product and arrived next day, job now done, well done.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Extraordinary Service

May I congratulate your team on your extraordinary service.
My first emailed enquiry, made on Monday 7th April which was responded to promptly and courteously, gave me the confidence to initiate my order.
I completed payment on Monday evening, well after working hours.
From receiving my order at 9am on Tuesday 8th April, to picking, packaging and organising delivery to my door by lunchtime today, 9th April, took less than 27 hours.
This is outstanding service by any measure.
I hope the fitting of the parts goes half as smoothly.
Much obliged.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Many thanks to Jamie, who I found to be extremely knowledgeable and helpful on the phone when it came to advising on the correct parts for my Volvo C30

I had everything delivered to my workplace within a couple of days. All round great service. Thanks guys!

16 October 2024
Unprompted review
Rated 1 out of 5 stars

Very poor communication for a company.

Been trying to call for a 10 working days. 25 calls if press the volvo option constant says line busy try again. Press option 5 an it just rings til a recording comes on saying opening hours or gives an email address. (Ill see uf i can upload a copy of my call history to prove the calls, as dont like it bring implied im a liar as they have on my googke review, which you cant reply back to)

Have used the contact us form kn their website several times an noone responds back.

So bought parts from a different supplier who were very quick an easy to contact.

18 October 2024
Unprompted review
PFS Parts logo

Reply from PFS Parts

Hello Rhys.

Nobody was implying you were lying, simply stating the facts.

We replied to your website enquiry within an hour of receipt, presumably it was filtered by your spam/junk settings or misrouted into a spam folder. As proof of this we have sent you a direct email following this review with a screenshot of the sent email on 17th October.

In regard to not being able to get hold of us on the phone, we tried to explain that we had a period of a few days where we had severe staff shortages due to sickness as well as pre-booked leave which meant we had to prioritise answering emails and ensuring customer orders were getting shipped out in good time, meaning that unfortunately our phone service suffered. We are just a small business with limited resources, and I'm afraid we do not have the luxury of a call centre to take calls.

It is certainly not in the interest of good business or customer service to ignore phone calls and emails. We can assure that this poor phone service is the exception rather than the rule and as explained above was due to circumstances beyond our control. As we are an e-commerce company, we will always prioritise responding to emails in a timely manner and would always advise if having problems getting through on the phone to send us an email.

If you check your spam/junk folders it is very likely you will see the replies we sent to you.

Rated 5 out of 5 stars

Polite, competent, professional, confidence inspiring service

Phoned this company at 16.35 on 15th May 2024.
I needed replacement front coil springs for my Saab 95.
The gentleman I spoke to advised me that they didn't have the part in stock but they would order it and delivery would be approximately a week.
He took my registration number which he then matched with my VIN number and advised me of the correct part for my car. He also informed me that in this situation it was advisable to change both springs at the same time. Despite telling me it would take about a week to acquire the parts - I took delivery of them two days later at 1pm on 17th May.

Thank you PFS for your prompt, efficient, professional service - I find it quite refreshing to deal with a company which actually wants to help its customers.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Partsforsaabs - helping keeping the brand alive

I've used PFS several times now and found them to be a very knowledgeable and reliable company. Always helpful on the phone if you are not sure about what you need. Even though Saab ceased production in 2011 they keep a wide stock of parts and offer a prompt delivery service. I recently ordered a part online on a Tuesday eve (a replacement mirror), it was with me by Friday morning. Excellent service.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

PSF Cars means a 5 star service!!!

PSF Cars means a 5 star service!!!! I did a deal with Sam, who is professional, trustworthy, has in depth knowledge and maintained communication throughout. I HIGHLY recommend PSF Cars and will most certainly be returning for future deals.

3 April 2023
Unprompted review
Rated 5 out of 5 stars

Always go the extra mile

Been using these guys for Volvo parts for years, and they had never let me down. Always a pleasant experience, and always go above and beyond. Look forward to my next purchase. Cheers!

22 March 2021
Unprompted review
Rated 5 out of 5 stars

volvo 240 products

volvo 240 products, found many items i struggled with on ebay and web searching, pfs had them, expensive delivery is the only complain i have, but you get registered delivery with a guarantee so it's justified, great selection, reasonable prices, and i'm a hard fella to please, thanks guys

4 February 2020
Unprompted review
Rated 5 out of 5 stars

First Rate Service 😊😊

Alex and colleagues have helped me considerably in restoring my Saab 9.3 convertible .
Consistently good over four years I have dealt with them - always deliver promptly at great price!

23 November 2019
Unprompted review
Rated 5 out of 5 stars

PFS without doubt, every time!

I am so pleased with all the help and advice that was provided when I ordered parts for a Volvo from PFS. They supplied quality OEM parts from Volvo and others from some of the world's finest car part manufacturers at prices that beat most of the nationwide town based suppliers and eBay. The parts were safely packed and arrived in pristine condition on the appointed day.
Thank you so much, you made repairing the car so much easier.

21 April 2017
Unprompted review
Rated 5 out of 5 stars

great service and delivery

great service and delivery, parts dispatched friday and arrived late morning on monday in our remote part of southern France - nobody can usually find us here

11 April 2017
Unprompted review
Rated 5 out of 5 stars

SAAB ALLOYS

Great Company to deal with, Really good and easy to use website and very fast delivery and I live on the Isle Of Man .

15 March 2017
Unprompted review
Rated 5 out of 5 stars

Very happy with this company!

I spoke to Alex and he helped me to source some parts for my Saab that I had been struggling to find for days, they could not have been more helpful. Would recommend this company to anyone :)

1 March 2017
Unprompted review
Rated 5 out of 5 stars

Reliable and helpful

Parts arrive very speedily. The most recent order I placed included both mechanical, as well as a rare SAAB upholstery item - which needed a little extra time (I was aware of this when ordering). Alex at PFS Parts went the extra mile with customer service: he sent everying else bar the pholstery item so that the important mechanical work could be done.

1 March 2017
Unprompted review
Rated 1 out of 5 stars

Pfs parts

Terrible company, took money off me for a order i still havent received 9 days later. Couldnt write down a adress correctly. Stongly advise not buying from these people.

7 February 2017
Unprompted review

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