Parrot Reviews 240

I am very disappointed with parrot service I have been waiting 2 months for my replacement drone this will be my third drone that I have received from them because each one has malfunction while flying and everytime I call to check on the status of my claim they give me the same runaround of not being in stock and that they will email you when they are sending out the new one and they never do

I know that in the terms and conditions say that they cover batteries up to 6 months but my battery has stopped working completely on the month 7 of use and they dont take any responsability, so that means if i buy a new one from them and it last 7 months im going to need to buy batteries every half year???

Poor customer service. After 6 weeks no warranty replacement drone, no answers, and no call backs as promised. Its a shame that they do not value their customers.

At the time of this review, I have been 26 days without a SkyController 2. About two weeks after receiving my drone, I started having problems with the SkyController 2 not holding charge. Apparently, I had the old long round battery and was instructed by customer support to return the unit for the newer model. I waited 10 days after Parrot received shipping before I started to inquire about a status. The customer support people have always been courteous and tell me how they will escalate my ticket. Well, since 6/18 I have been waiting for the "mythical" Managerial Department to get an update from the warehouse. After inquiring again on 6/21, I received an e-mail on 6/25 and I was told another "mythical" group called the Logistics Team needs to generate an outbound tracking number. It is now July and Parrot appears to be unable to handle a simple thing as produce a tracking number (if what they are telling me is the truth). I have been calling every 7 days since and the story is the same...."we are waiting for a tracking number". I guess Parrot has not heard of pen and paper. Also, does not UPS and USPS give out tracking numbers when you send a package? I am extremely disappointed and it looks like I will not be flying my drone during my July 4th vacation. Using my smartphone is not an option for me. I tried and I do not get the distance and I have seen too many issues on YouTube when flying with smartphone. Oh yeah, they are lousy when you order things from the Parrot website too. It is not updated and my order still says pending after I received it over a month ago. Do yourself a favor, until Parrot improves their process, STAY AWAY!!!

July 10 Update - Received a phone call on July 4 from Parrot "supervisor". He apologized and said it was Parrot's fault and that I would receive notice of my new SkyController being shipped within 48 hours. Guess what? No notice received. Parrot is batting 1000 on the failure meter. Like I said before, until Parrot improves their process, STAY AWAY!!!

I wish I'd seen all of these negative reviews before I purchased my headphones from Parrot. That said, I now know first hand what everyone else seems to know already. Three months ago I initiated a warranty exchange with them, and they've yet to return my headphones. The people in customer service seem nice/polite, and while I can understand issues within their supply chain would be out of the customer service agents hands, not one thing they've done thus far has resulted in anything. I've been a loyal Bang & Olufsen customer for as many years as I can remember, and expected similarly responsive customer service from Parrot, however, I was wrong. Great design, great sound quality, great design, and no follow through. It's incredibly unfortunate, and baffling that this could even be allowed from any perspective. Case# 1123157

***Update --- Since posting this review I have received headphones... However, instead of sending me the black headphones like I sent them, they've sent me white and gold headphones, which look ridiculous. So of course after calling them just now to request the standard black headphones I sent them, they've informed me that there really isn't anything they can do to get me the correct color combination. I have never received such a low level of customer service, ever.

I bought a bebop drone but the batteries are faulty after waiting 5 days for them to reply to my email they just told me to try quick fixing them which only worked for one and the software for the drone is dismal after pushing the return home button the drone took on a life of its own and has now been lost that's £400 I will never get back I have then spent the last week sending emails with lots of information again and again to have Parrot then reply to me with emails that have broken English at best and say it was my fault as it hit an obstacle in the middle of a field do not buy from this company
If anybody is else is having problems with this company you can get in touch with the CEO if you Google it

BAD Company - Don't give them your money. I wish I read all the reviews before I had my kids pool their Christmas money and get me a Disco. ALL of the negative information is true. I have called over 15 times and gotten all of the previously listed excuses. I have talked to Demetry, Chris, Ash, Sarah, Moe, Bella, Alex and Jimmy is the ring leader. They are very well coached to find ways to get you to send your product back and then make up an endless list of broken promises and excuses for not sending a replacement for their faulty product. The latest is to promise to replace with the new ANAFI. I have no reason to believe that the ANAFI isn't just another pile of junk. This is the worst scam I have seen first hand. I hope someone files a class action suit against them. They need to go to jail and loose everything they own.

Parrot Bebop FPV
Case # 1145914
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I bought my Parrot drone on June 1st. The drone was experiencing communication/calibration/GPS recognition and stability issues out of the box but flew okay. On June 3rd at a friend's barbecue while flying drone, it loses communication at 40% battery, starts to veer on its own and crashes, all on its own. I call customer service on June 4th and they tell me they would be looking at my case but in all likelihood they would replace my drone.

It is June 8th, and I receive a message from their tech support team telling me that I flew the drone over water (an absolute lie) and this consequentially voids the warranty. I've never dealt with such a bad product nor a terrible customer service team. I have called back and they refuse to replace the drone or help me out in any way, stating it's not their fault. If they would've simply replaced my Bebop 2 FPV I would've been very happy with a company that stands behind their product. Instead this is a shaky, scam of a company standing behind the worst toys on planet Earth. DO NOT buy a Parrot Bebop 2 FPV under any circumstances, you will lose all control and there goes your hard earned money. Save some more money and go buy a DJI Mavic Air. Don't waste your breath on this terrible company and product.

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UPDATE: Notice Parrot's pathetic reply below, just like I said a bunch of liars and the most terrible company I can think of. Don't stand behind their products at all. DO NOT BUY PARROT PRODUCTS PEOPLE. I will be posting this all over social media warning my followers.

Worst service on earth they’ve been out of stock for 3 months same excuse every week when I call. My case number is 1131415, won’t be surprised if I was scammed by shipping my drone in.

Customer Service is Bad. I started on March 1st, 2018 to resolve a problem with my drone. The skycontroller 2 battery would not charge. After sending the pictures of our unit with the serial numbers on it they sent a replacement battery to me that would not fit my skycontroller. After contacting them again I was told they were going to send me a new skycontroller out because the one that came with my drone was obsolete. I was told that I would have to send my skycontroller to them and in 7-10 days they would send out the new one. On April 26, 2018 they received my skycontroller. It has been a month and a few more contacts to them and each time I am told they are generating tracking numbers and it will be soon. I was told also their warehouse had a minor set back. I still have not heard from them or received my skycontroller. Today is May 26, 2018.

Ordered replacement frames for my kids drones. I wait for almost 2 months before contacting them. When I do, they state they do not ship to P.O. Box. Ok, no problem.... I provide my address, and I am told that my order will be shipped promptly. 3 days later, my order is cancelled...... no warning, no alerts, no questions....

---Update---

Parrot reached out to me to place another order. Unfortunately, the build kit was out of stock, so I ordered an additional frame cross and some props. I will update my review to reflect my feelings after this issue has been resolved.... expensive drones, and when something breaks, it may be touch to get replacement parts.

---Update---

Parrot was very helpful is resolving my matter and making sure that my order was sent and received. I would like to offer a thank you to Parrot for making this right, and providing me a much better experience.

Worst customer service I have ever experienced. I received a brand new drone that did not work. Contacted retailer who told me to go through Parrot. They told me to send it to them and a replacement would be sent out within 7 to 10 days. That turned into, "oh, we meant 7 to 10 working days." It has now been a month of paying for a non working product and they refuse to give me an estimate on when they will actually ship a replacement. Looks like DJI or Autel will be getting my money. The Parrot was cheaper, but I expected the difference to be made up in features. It doesn't matter if it was cheaper if I dont have a drone to use. Very disappointed.

If a downgrade of mki9200 V3.0 to 2.2 destroys the device, why did not you make it that you can not, amateur programmer ....

This company literally has the worse customer service out of any company i have dealt with over the last 5 years!!

There blue tooth car kits are absolute rubbish and their customer service is even worse - they never reply to emails or website requests - basically they are a scam.

I submitted an enquiry on the 29th of march and got an email saying I would have an answer in 48 hours…nearly 20 days later I have not had a reply? ( Your request 1119070 - Technical Question )

This is one of about 25 attempts and contacting them that i have tried!

Good Product Worst Customer Service
I bought the Bebop 2 FPV backpack from their sight with below details on 3/28/2018. It arrived on 4/01/2018 and I decided to return it the next day as the size was too big to carry on my motorcycle. I called up the customer care on 4/02/2018 to file a return as there was no option on their website to return. Rep emailed me a return form and i filled it and emailed back right away. It's been 10 days since then and i have received the return label yet. Every time I call the customer care, they tell me the case is escalated. The case number is 1119913.
Order : B75565-61283
Placed : 03/28/2018 - 11:56
Amount : $103.42
It has been a painful experience with the company so far in terms of customer service. It would have been better if I would have bought it from Best Buy/Amazon as the bag was available for same price.
NEVER BUY ANYTHING FROM THEIR WEBSITE!!!!

Order 2 pairs of propellers and they never shipped. Contacted customer support and they lack communication in getting back to me with whether my refund was confirmed or not. Wish i wouldve read the comments first before i bought from the website. It seems third party sellers do a better job at selling Parrot product than the official website.

I'm going to wait and see what happens today.... Ok they came through. We had some initial difficulties, but once I got to the right people they showed that they were a company that could be relied on. This is so important. Their equipment is excellent when it works, their Customer service could use a little work, but they came through in the end.

I am beginning to think that this company is a scam. I had a defective zik 2 and they asked me to send it back to them in Paris. They informed me that they have received my headphones and will send me a new one in days. It's 5 months now, nothing happened. And they're not responding to my enquiries and never did after they got my headphones.

Great products , excellent customer support

We are having such a difficult time getting a refund from Parrot. Buyers beware! On 12/4/17 we ordered headphones for our son for Christmas. They were supposed to arrive by 12/10/17. When they didn't arrive, we contacted Parrot. Long story short, UPS lost the package. After much back and forth, they agreed to issue a refund on 1/26/18, telling us to expect it in 10-15 business days. It is now 2/26/18 and no refund. Each time we call, we are told they are "flagging" our case to a supervisor and that this will be taken care of immediately. They cannot forward our call to actual web store supervisor though. Horrible, horrible customer service. On the bright side, we did find the Parrot headphones our son wanted on Amazon and they were delivered promptly and he's enjoying them.