Park Holidays UK Reviews 

3,640
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 450 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being very friendly, helpful, and obliging, often describing them as kind and considerate. Many people highlight the overall positive holiday experiences, noting that parks are generally clean, well-maintained, and offer comfortable, spacious accommodations. Reviewers frequently enjoy the value of their holidays and appreciate the excellent facilities, including lovely pools and dog-friendly areas, making their stays enjoyable and relaxing. However, some customers also noted issues with the quality of facilities and accommodation, such as poor cleaning standards, unpleasant smells, or broken fixtures. A few other people also felt that certain locations had drawbacks, including busy roads, poor internet, or being too remote. Additionally, some reviewers were not happy with specific aspects of the facilities, like average food quality in restaurants or missing/faulty items in their units.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with many praising the cleanliness and... See more

Location

People report ambiguous experiences with location, with many praising sites for their proximity to beaches,... See more

Holidays

Consumers find holidays to be positive, with many reviewers expressing satisfaction and planning future... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing dissatisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent caravan.Enjoyed our latest stay at Golden Sands but this one was spoiled by residents of Dawlish Warren taking a short cut through the parkbehind our cararavan bedroom from 5.30am each day... See more

Rated 4 out of 5 stars

Hopton Park was a lovely park and the staff were very friendly and helpful. The activities were ok and the caravan itself was very clean and tidy apart from the decking area which was grubby and full... See more

Rated 4 out of 5 stars

We booked a lodge for our stay. It has everything you could possibly need, dishwasher, washing machine, oven, microwave etc. We had a 3 bedroom lodge & as well a huge tv in the lounge there were tvs... See more

Rated 4 out of 5 stars

We stayed at Pevensey bay..but the smaller site next door called the Bay...quieter than actual park side and felt more private....nevertheless it was close to beach and was able to use the facilities... See more


Company details

  1. Holiday Park

Written by the company

With more than 50 holiday parks spread across the UK, Park Holidays UK has got you covered for an amazing getaway. Our parks are situated in breathtaking locations, offering the perfect blend of natural beauty and convenience. From top-notch facilities to exciting entertainment options, we have everything you need for a fantastic family holiday or a dreamy holiday home. Come and experience the best of what Park Holidays UK has to offer!


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,640)

794 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful location - Great Staff

Beautiful location. The caravan was pristine, with bed sheets and enough bits for the kitchen and bathroom to get your stay started, which, being ours only a long weekend, was more than enough.
Enjoyed the swimming pool very much. There was no extra fee to use it and the booking system made sure that there was not too many people in at once.
Lewis, at reception, was very kind to wait for some of us to check in, as there was an issue at the M5 and we arrived much later than the check in time. He was always very helpful and had a very calming manner, which helped me to relax after a difficult trip to get there.
Steph, at the Chip Shop, was also delightful to deal with, and full of kind gestures.
The location was great; close to many beautiful coast towns.
Which I could go several times a year!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Quality Vacation

The accomodation, price, location and staff were all great.
Second time visit to this site.
Have NOT been disappointed with a Park Holiday and venue to date and I've had a few, (plus booked a few more)!!

11 May 2026
Unprompted review
Rated 3 out of 5 stars

The reception staff seemed uninterested…

The reception staff seemed uninterested during check in
The standard of the caravan has declined greatly compared to our previous visits, we booked a gold standard and it was quite worn.
Maintenance staff speedy and very helpful
Sadly we won't be using Park holidays in future

13 July 2026
Unprompted review
Rated 3 out of 5 stars

Good but not always quiet

Steeple Bay Holiday Park is a lovely scenic site with friendly staff. It is accessed down a long lane so frequent trips out can be a bit tricky. The site is right on the bay and lovely for walks and
bird watching. However during the stay our break was interrupted by intermittent very loud revving of a motorboat which the man in a nearby caravan was working on. This went on for 3 days and involved a few visitors to his caravan coming to look at the boat. It made reading and relaxing in the caravan very difficult.

6 July 2026
Unprompted review
Rated 4 out of 5 stars

I had a week on Harts site at Leysdown

I had a week on Harts site at Leysdown. The caravan was nearly new and spotlessly clean and tidy. The site was kept well, and the staff were helpfull and friendly. The clubhouse is large, and there seemed to be plenty of events, especially for kids.
The site is in a good position, with provisions, pubs and bars, fish & chips, Chinese, Indian etc just outside. The sea is only a five minute walk away. I have booked for next year

10 July 2026
Unprompted review
Rated 2 out of 5 stars

Platinum lodge by road to docks and no safety fence

I booked a platinum 2 bed lodge at Suffolk Sands Felixstowe,Suffolk which was great
BUT a serious security issues.
I’d asked for a sea view , told it’s allocated the night before but it was noted as a request and they would note it down on my booking and that’s understandable But when I arrived after paying extra to turn up early by 2 hours was told I’d never have got a sea view as they didn’t do lodges that side of the site!
I then found the lodge with my 2 grandchildren ( 3and 9)
And the lodge although fantastic inside, the lodge and decking backed on to a road to the dock which lorries used to park up on , only a bush between the decking and gap of approx 2 meters in total to the road , gentlemen who did not speak English when I shouted to get away while relieving them self said sorry !because of this and no safety fence I was terrified to leave one of the children alone on the decking in the paddle pool I’d taken while I was inside or leave the doors and windows open at night as a safety precaution , there was no safety fence between us and the road only bushing with gaps . So no I can’t recommend for those reasons of safety and plus engine fumes in this hot weather not at all comfortable. Yes I did complain twice as I was worried, I was told oh sorry and oh nothing has happened before…. Brilliant.
Great lodge and rest of the site great but beware where you book if you have children especially .

27 July 2026
Unprompted review
Rated 4 out of 5 stars

Review on holiday site

On arrival we were early. Could not get into our booked caravan until allotted time. Shop on site had been cut down to half its original size, chip shop over priced. Swimming pool not very well maintained, terrible smell and untidy in changing rooms. Struggled to open caravan door. Not very pleased to have to pay for internet/ WiFi connection, should be free. Found most staff to be very friendly and helpful Nice clean caravans

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Very nice caravan and facilities

After a very long 7 hour drive from Yorkshire, the holiday park at Polperro was a welcome site. Our caravan was a 1 bed gold, and for 2 of us it was excellent. When we arrived, there was a very musty smell, we contacted reception, and in less than 5 minutes, a guy appeared with some shake 'n vac. This seemed to cure the problem in the short term, but when we'd been out for a few hours, it was still there, although not as bad. We had a big problem for most of the week, the weather! For 4 days, all we had was rain and fog, apparently never seen that bad in Cornwall before. It didn't stop us getting out though, and exploring most of the usual sights, including Lands End. The bed was very comfortable, there are charging points in most of the plug sockets, which was convenient. Good selection of kitchen equipment and crockery, glasses etc. Shower was small, but adequate. Reception staff were always friendly and helpful, and the entertainment in the evening catered for all ages. There's also a restaurant, shop, games area and laundrette together with a games room filled with machines, crazy golf and an indoor pool. We enjoyed the experience, as it was our first in a static caravan. We've booked again for next year, only at a different site a little closer to home in Suffolk.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Well equipped caravan staff very…

Well equipped caravan staff very accommodating. Shop not very well stocked of supplies. Good location for days out. Only downside is if you are fishing it can be a long walk or car journey to lakes. Wasent aware our dog could not stay in caravan alone before we arrived.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

We love it

This is the 3rd year we have stayed on site in the glamping pods.
It gets better each year. Great value for money, reception staff are always helpful, clubhouse does exactly what it needs to do, swimming pool is clean and well managed, the entertainment team are great for fun for the kids.
We have booked again for next year and more families are joining us.
The kids love the freedom and space outside the pods, very safe and secure.
The shower and toilet block is clean and maintained.
Would highly recommend and are looking forward to next year.

27 July 2026
Unprompted review
Rated 4 out of 5 stars

Great Site But Caravan Cleanniness Is Poor

The site itself was excellent, with a great clubhouse and plenty of enjoyable activities available. All of the staff were polite, helpful, and quick to resolve any issues we raised during our stay.

Unfortunately, the accommodation was extremely disappointing and, in some areas, was below even a basic 1-star standard. On arrival, there was still faeces around the toilet seat, ketchup on the floor and sofa, and almost every handle, light switch cover, and remote control felt sticky. We ended up using eight floor wipes and cleaning the floors ourselves.

It was clear the accommodation had not been cleaned properly for quite some time, as we found old pizza and pasta under the table, along with wet ketchup on the floor in the living area and beneath the dining table. Many of the cups and cooking utensils were also dirty. While this may have been partly due to previous guests not washing items properly, it was evident that housekeeping did not have sufficient time to carry out even the most basic cleaning tasks, such as washing floors and wiping down surfaces.

It's a real shame because the site, facilities, activities, and staff were all excellent. However, the poor cleanliness of the accommodation significantly affected our overall experience.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely place for all the family…

Lovely place for all the family beautiful stay beautiful place with plenty to do for the kids the accommodation was stunning and clean very spacious for all 5 of us would definitely stay again very welcoming place and enjoyed the stay great place to be 👌👌💯

20 July 2026
Unprompted review
Rated 5 out of 5 stars

3 Sisters go wild in Whitstable

My sisters and myself had an absolutely amazing time , the staff were extremely supportive and helpful, camp was clean and tidy, home was clean and had everything we needed to make the stay memorable, couldn’t ask for more, thank you.

1 June 2026
Unprompted review

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