Parkgate Mobility Reviews 

The most disappointing aspect of this visit was not a single member of staff's behaviour—it was the overall culture that appeared to exist within the branch.

My sister and her husband visited shortly before the late May Bank Holiday and encountered staff who seemed completely disengaged from their responsibilities. Customers were ignored on arrival, with no greeting or acknowledgement offered.

One member of staff remained focused on her mobile phone while customers waited nearby, while two others spent their time engaged in loud personal conversations. The use of inappropriate language and the obvious lack of attention to customers created an atmosphere that felt more like a social gathering than a professional business.

Customer service is not complicated. Customers should be welcomed, treated respectfully, and assisted when needed. On this visit, none of those basic expectations were met.

The parking difficulties only added to an already negative experience. For many customers, simply accessing the store appears to be becoming a challenge in itself.

What is particularly concerning is that similar feedback has been shared by other local residents. If multiple customers are reporting the same issues, management should recognise that there is a genuine problem requiring attention.

The overall impression was of a branch where standards have slipped significantly and where customer experience is no longer a priority. Unless action is taken, it is difficult to see how long-standing customers will continue to support the business.

Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quickly and efficiently. Having tested the repair back in he found that the drive lever was also loose and tightened that up as well.
Excellent service from the start.
Even booking an engineer's visit was easy and professionally dealt with.
An great stress free experience all round.

I have dealt with Sam at Hillsborough for a couple of years and have always had friendly and helpful service.

Very friendly staff especially Keith who dealt with me, absolutely no pressure to buy and even asked me if I wonted to take a brochure home to show the wife the different wheelchairs they had, but in the end I purchased one of the shelf
Very recommended shop and thank you Keith.

Recommend by our neighbour - Keith was very helpful and considerate, very happy with our purchases
Thank you

Visited the Handsworth store just with the intention of looking at mobility scooters. However, with Paul's friendliness, knowledge and especially his patience, I made the decision to go ahead and actually buy one. I am now looking forward to making real use of it in the weeks, months and (hopefully) years to come.

The service i recievd was excellent. Nicil at Crystal Peaks was so kind and helpful . Helped me choice the right stroller

Hi Wayne called to me today very friendly & helpful made sure was satisfied before he left me with scooter.Thank you Wayne good job

Darren was extremely helpful while setting up the paperwork showing me how to use the mobility scooter and making any question I had were answered to the best of his knowledge. Thanks bud!!

Rude and disrespectful customer service on the initial phone enquiry today with Sharon at the Rotherham Parkgate mobility regarding a purchase of a stair lift for my mother who will be returning home after 5 weeks in hospital.
She asked for my mothers height and weight and when I explained that she is 6 and a half stone and only 4ft 7 due to weight loss from illness and osteoporosis, the response I got from Sharon was
“I got more than I bargained for with the answer to that question!!” I was flabbergasted at that response. If this is the standard of customer care before purchase, I certainly do not wish my elderly mother to have to deal with this lack of empathy or care and for this reason I will be making a purchase via another well established company who do value customer care.

Darren was brilliant. Excellent service and help. I can't fault the whole process. Nothing was too much trouble. Great.

Just had a very helpful session with Danielle at Loughborough. Danielle took a lot of time helping us understand the advantages and disadvantages different wheelchair options. Nothing was too much trouble.

Just purchased a mobility scooter from the castleford branch and was very pleased with the whole experience. Keith was very helpful, very knowledgeable and extremely patient. He really took his time with me and explained all my options,

Just wanted to say that the lovely lady in the Worksop branch is always so friendly and lovely as well as being very helpful and knowledgeable.
It’s not very often that I feel I get such brilliant customer service as I do when I go into the Worksop branch of Parkgate. Nothing is too much trouble for her.
I can’t remember the exact dates I was there but I went once years ago to get my mum a wheelchair when she was terminally ill and again more recently with a patient I support to get her a walker.

Thankyou to Nick at Crystal Peaks, he has helped Mum get moving and confident again with her new walker. He was so helpful with his advice and support which was given so freely and with humour, too. We, the family, are so pleased and would certainly recommend Parkgate.

I visited Parkgate Mobility Batley today for the second time to look at the Admiral quad motor chair, I was still unsure about buying it but Berni was very informative and helpful and friendly I ended up buying the chair and really pleased with the customer service. I would definitely recommend.

We visited Parkgate Mobility in Wakefield today and were very ably assisted by Adrian. He answered all our questions, helped us with a demonstration run, gave us lots of very useful information regarding the product ,all with a great sense of humour and a wide range of knowledge.
We were very satisfied with the service we received and were therefore very happy to make our purchase there and then in the store.
Thank you Adrian, you did a great job.

First class service - Adrian was very helpful and sold us exactly what we needed.
100% recomended

The gentleman in the is always full of good advice and happy to share it. Thanks Ian