Danielle was very helpful, reassuring me as I was upset after the wheel had come off my wheelie after going over very rough pavements and curbs in the centre of town. She immediately found spare parts... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more
Company replied
Just purchased a mobility scooter. Had no idea about what we needed . From start to finish I felt we were in very capable hands. Thanks in particular to Darren who delivered our purchase and showed... See more
Company replied
Just purchased a mobility scooter from the Retford branch, wasn't sure what we wanted. Was given a lot of help and advice from Ian he was very helpful and knowledgeable. He took time to explain how to... See more
Company replied
Company details
Information provided by various external sources
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contact info
Effingham Street, S65 1BL, Rotherham, United Kingdom
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Excellent service.
Excellent service from Darren as always,a phone call from the office would have been nice to inform us of the change to the appointment time but nethertheless ,service excellent,friendly and efficient thank you parkgate.Kevin and Tracey Braisby.
11 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Kevin and Tracey for your review with regards to a visit from Darren. Apologies with regards to a phone call firstly, but it is good to hear that Darren was available to make sure that your experience was a pleasant one. Customer experience is priority to all at Parkgate, so the fact that Darren was able to provide a service in a friendly and efficient manner, is great to hear. We will pass on your kind feedback and Thankyou again for choosing Parkgate.
Couldn't recommend enough. 10/10 stars
From my original email to installation of a stairlift my experience was excellent.
15 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Simon for your 5* review regarding the purchase of your stairlift. It is great to hear , that from your initial contact , right through to the actual fitting, that your experience was a pleasant one. At Parkgate, we aim to find the right product for the right customer, so learning that the team worked together to get this right is lovely to hear. We will pass on your comments and wish you all the best
Unhelpful service
Called in last Saturday 1/8 to
Enquire about repairs to a wheelchair
Response was unhelpful all too much trouble all too difficult, couldn't advise on availability of spares or cost no offer to make enquires and then communicate.
So disappointing
1 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Karl for reaching out to us regarding your experience within our company. At Parkgate we take customer feedback very serious, so with that in mind, we ask so as to investigate this further, could you call our care team on 0800 7723858, with information of which store you visited, and any other details needed to follow this through. Thankyou again and on behalf of Parkgate, and please accept our apologises for any inconvenience caused.
A great shopping experience
A great shopping experience at the Castleford shop thanks to Keith's helpful knowledge and care.
7 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mrs Hill for your 5* review with regards to Keith at our Castleford store. Customer experience is extremely important to us all at Parkgate, so we are pleased to hear that Keith made your visit a pleasant one. We ill pass on your kind words, and are sure Keith will be so happy to learn that his caring and helpful manner, did not go unnoticed .
I was visited by Mick and Matt
I was visited by Mick and Matt, and I could not have met a nicer couple of guys, who were most helpful and courteous . It was a pleasure to have been served by them
7 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mr Sutton for your lovely review regarding our engineers Mick and Matt. Parkgate take pride in making sure that our customers, whether at home or in store, are treat in a respectful manner, and experience the best in customer care. The guys will be so pleased to hear your feedback, and look forward to hearing from you, if you ever need us again in the future.
Amy at the Armthorpe branch was very…
Amy at the Armthorpe branch was very helpful going over and above her role to get us the right chair for my mum
Will definitely be calling in again for all our mobility needs
6 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Sandra for your 5* review regarding Amy at our new store in Armthorpe. It is lovely to hear that Amy went above and beyond in the search for a new chair for your Mum. At Parkgate we pride ourselves in making sure that customer experience is priority, and appreciate you taking time to write a review on behalf of your Mum. We will pass on your lovely feedback , and look forward to seeing you again in the future.
Visited the Batley branch yesterday…
Visited the Batley branch yesterday with my Auntie who has recently suffered a fall and was having difficulty with being steady and safe on her legs. She was reluctant to accept any aids from the local authority so we encouraged her to go into the store so she could try out a few ideas in a neutral environment. Berni was so helpful, encouraging and understanding and we made several purchases. My Auntie is extremely happy with her decisions to purchase and me and my family are relieved to think that she has some support whilst she is in her home. Thanks to Berni for her knowledge and understanding of the situation.
5 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Neil for your 5* review, with regards to Berni at our Batley store. It is great to hear, that Berni was able to encourage your auntie to try several products, that would eventually provide support and ease whilst at home. Sometimes, customers are not open to trying disability products from care teams, but usually find visiting a store, where they can try with no pressure, usually helps them get used to the idea of something that could make a difference to their everyday struggle. We will pass on your kind words and thankyou again for choosing Parkgate
Wow!!!!
Wow!!!!! Rhys was fantastic. Very caring and put me at ease straight away. The genie scooter came with him ,ive been to the shops already!!!! Its a nifty little thing i love it. Also the customer service lady was so kind and helpful. Its great to be back with you all.
Love Dawn xxxxxx
5 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Dawn, for you lovely review with regards to Rhys. Customer experience is very important to us all at Parkgate, so it is so good to hear, that Rhys looked after you, in the search for your new scooter. We are thrilled to learn you enjoy getting out and about, and wish you all the best. We will also pass on your kind feedback to Rhys.
Impeccable service
Adrian was lovely very kind and extremely helpful. Knew what we needed. Perfect customer service.
Many thanks to Adrian. He made us extremely at ease.
Id recommend parkgate mobility Wakefield for Adrian's service 100%.
5 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Alice for your lovely review, with regards to Adrian at our Wakefield store. At Parkgate, we take pride in making sure that our customers are treated with respect and empathy. So it is good to hear that your experience with Adrian was just that. We will pass on your kind feedback and Thankyou for choosing to shop with us.
First time I’ve visited a park gate…
First time I’ve visited a park gate mobility shop (Worksop) and it won’t be the last. I was amazed at how much stuff there was in the shop and Ivana, the person who served us, was so helpful and patient
4 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Carla for your lovely review, after visiting our Worksop branch. Customer experience is very important to all of us at Parkgate, and we are so pleased to hear that that Ivana was able to assist you in her usual patient and helpful manner. We will pass on your kind feedback, and Thankyou again for choosing Parkgate Mobility .
Adrian was professional & helpful…
Adrian was professional & helpful during our visit
4 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Bronte for your 5* review with regards to your recent visit to our Wakefield store. We are happy to hear that Adrian was helpful and professional, and we will gladly pass on your kind words. Thankyou again for choosing to shop with Parkgate
Iv been useing parkgate mobility for…
Iv been useing parkgate mobility for many years through mobilitability, and this year i i got my best ever electric wheelchair but i unfortunately got a puncture, over the weekend i phoned first thing on the monday mornjng towards the end of july and i thought i ciuld be waiting days if not longer before they can get some body out, but customer services got a great guy out that same day his name was phil, im terrible with names but his stuck in my head, for many reasons, he phoned me to let me know how long he would be when he got here we had a chat about it he was really down to earth and respectful so he took my chair out to his van he was out there a while sorting it out and we had a chat about his findings with it and the issue was sorted and we shook each others hand and of he went and what i never expected was i got a call later the following day and it was phil he was calling to make sure that the tire was still good, because although he found every thorn and changed the innertube it still bothered him that night, and to me that is a true gentleman who goes above and beyond for hjs clients, and in the future should i have any other issue i will ask for phil himself to come out if possible when calling parkgate, top bloke, and hey parkgate, get the guy a beer on me, thanks park gate but most of all thank you phil, ya a top bloke and true gent
20 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Simon for your 5* review after a visit from our engineer Phil. At Parkgate, we aim to make sure that our customers receive the best service, either in store or at home. It is therefore so good to hear that your experience with Phil, was positive, respectful and informative. We will pass on your lovely feedback and Thankyou again for taking time out to write a review.
Mick,The service guy was friendly,easy…
Mick,The service guy was friendly,easy to talk to and efficient,Talked me through everything with clarity,explaining what exactly he'd do to find the problem I had with my scooter, Very satisfied,
4 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Paul for your review, regarding our engineer Mick. Customer experience is very important to Parkgate, so we are pleased to hear that Mick was informative and explained what he was doing throughout the service. We will pass on your feedback and Thankyou again for choosing Parkgate Mobility.
I was served by Keith at Castleford
I was served by Keith at Castleford, he is a nice caring man,excellent service.
3 August 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Michael for your review with regards to Keith at our Castleford store. Parkgate aim to make customer experience, one to remember, and it is great to hear that Keith didnt disappoint. We will pass on your lovely comments , and Thankyou for choosing to shop with our company
Wakefield Parkgate I accompanied a friend to purchase a…
I accompanied a friend to purchase a mobility scooter and the advice and the help we received from Adrian at the Wakefield Centre was over and beyond He was very friendly and knowledgeable and advised us exactly which was the best machine for my friend, which was not the most expensive one that he could’ve suggested Highly recommend anybody to visit this store
31 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Sue, for your 5* review regarding Adrian @ Wakefield store. It is good to hear that after visiting with your friend, Adrian went above and beyond to make sure he could source the best scooter for her in a friendly manner. We will pass on your lovely feedback, and thankyou both for visiting our store.
We were served by Adrian in the…
We were served by Adrian in the Wakefield store and he was fantastic with my parents and myself. Great sense of humour, approachable and had excellent knowledge. Purchased the rolls toe and he walked back to the car with Dad to ensure he knew how to walk correctly with it.
30 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Karen for your 5* review. We are glad to hear that after visiting our Wakefield store, Adrian was happy to help finding the right mobility aid for your Father, in an approachable and knowledgeable manner. We will pass on your lovely comments
Berni at the Batley store was amazing.
Berni at the Batley store was amazing.
Helped my husband get the correct scooter for him. She was friendly helpful informative. We shall be returning she is amazing.
Thank you
29 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Joanne for your lovely review. Customer experience is very important to Parkgate and it is good to hear that Berni @ Batley was able to find the best scooter for your husband , in a friendly and helpful manner. We hope he enjoys getting out and about, and will pass on your lovely comments. Thankyou again for choosing Parkgate Mobility
Adrian was extremely helpful and very…
Adrian was extremely helpful and very kind and gentle with my dad whos disabled - Highly reccomend !!
31 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou H.M for your 5* review. We are pleased to hear that your experience with Adrian in our Wakefield store was a positive one. Customer care is our priority and it is good to know Adrian was kind and helpful. We will pass on your feedback.
What can I say lost all hope of getting…
What can I say lost all hope of getting my mum a recliner to suit her needs then Parkgate mobility you smashed it out the park Sheila and myself cannot thank rhys and Richard enough for going out of there way for helping my mum
I would definitely recommend to anyone 100% thank you so much
31 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Lydia for your lovely review, with regards to Richard and Rhys. Customer experience is very important to us as a company, and sounds like the guys did not disappoint . We are happy to hear that they helped Mum find the right chair, and will pass on your kind words. Thankyou again for choosing Parkgate Mobility.
My wife had a accident went to Davies…
My wife had a accident went to Davies Court Dinnington dealt with Parkgate mobility excellent staff friendly cheerful always there to help gave good advice had products delivered to Davies Court for a £10 delivery cost cheaper than a taxi thanks
All the best
MR @Mrs M BALL
30 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Martin for your lovely review with regards to Mandy at our Rotherham store. Customer care is very important to us as a company, so it is great to hear that Mandy could assist at your time of need. Thankyou again for choosing Parkgate Mobility
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