Parkers Reading Reviews 

454
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for their exceptional professionalism, friendliness, and prompt communication throughout property purchases and lettings. Many people deeply appreciate the highly efficient service, expert local guidance, and reliable ongoing support provided by the friendly team from start to finish. Furthermore, some reviewers were not happy with certain staff interactions, noting specific instances of abrupt communication and frustrating deposit return disputes. Others also mentioned disappointing situations involving unsatisfactory end of tenancy cleaning or poorly managed property viewings that caused unexpected stress and frustration for occupants.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, noting that property managers and team members are... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as professional, responsive,... See more

Response time

Clients share positive opinions on response time, frequently praising the team for handling emails and calls... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience of dealing with Tracy Why has always been an extremely positive one. Over the many years that she has looked after our property, she has been unfailingly courteous, helpful and competen... See more

Rated 5 out of 5 stars

The staff I dealt with, Callum, was friendly and professional. He provided me with all the initial information so I could make informed decisions about renting my property. I also met other team membe... See more

Rated 5 out of 5 stars

I own three properties which are managed on my behalf by Tracy Why. I have known Tracy for over 15 years and have always found her to be very professional, knowledgeable and totally reliable. She is a... See more

Rated 5 out of 5 stars

Huge thanks to Barbara and the rest of the team at Parker’s Reading for supporting me on the lengthy journey towards buying my first home! The communication has been great all the way from the first v... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

We pride ourselves on our reliability and flexibility, accommodating your daily plans. We understand that selling or letting your home can be stressful and time-consuming, so we strive to make it as seamless and stress-free as possible for you. We understand the importance of your home, and we will work with you every step to ensure that you are satisfied with the outcome – giving your home the attention it needs to achieve the price it deserves.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

454 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(454)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tracy

Our experience of dealing with Tracy Why has always been an extremely positive one. Over the many years that she has looked after our property, she has been unfailingly courteous, helpful and competent. Her grasp of any problems, her attention to detail and her prompt response to emails have made the management of our property much easier. We can always rely on her to get reliable quotes, fix issues and get back to us quickly. She is an absolute gem!

27 September 2026
Unprompted review
Rated 5 out of 5 stars

I own three properties which are…

I own three properties which are managed on my behalf by Tracy Why. I have known Tracy for over 15 years and have always found her to be very professional, knowledgeable and totally reliable. She is a pleasure to deal with and is my number one property manager

25 September 2026
Unprompted review
Rated 5 out of 5 stars

A relationship of over 30 years....

I have rented my flats through Parkers for over 35 years!
They offer a professional and friendly service, responding to tenants' and my requirements promptly and efficiently.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Star performance

Star performance from all of the Parkers Reading team.
Great service provided with a smile and super professional.
Can't recommend enough.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Review of Parkers Properties

I have been very pleased with the service provided by the Parkers team managing my rental property in the UK. They have been professional, helpful and responsive whenever an issue has arisen.

I would especially like to thank Sophie Fowler, my property manager. She has consistently taken care of issues with the property and followed them through to a resolution. Her support gives me real peace of mind as a landlord living overseas.

I’m grateful to Sophie and the rest of the Parkers team for their excellent service and would happily recommend them to other landlords

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Professional and knowledgeable staff

The staff I dealt with, Callum, was friendly and professional. He provided me with all the initial information so I could make informed decisions about renting my property. I also met other team members, Kurt and Sam, who were also quick to answer questions and provided the help I required.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

We had such a great experience with…

We had such a great experience with Parker’s reading, From the offer being accepted on our house. I want to do a big shout out to Beth and Damien Glowaki , as they done amazing, making sure we were kept in the loop all the way to moving. They calmed our nerves, and kept us staying positive, which was amazing. I would definitely recommend them, to anyone buying or selling a house 🏠

21 September 2026
Unprompted review
Rated 1 out of 5 stars

Don't rent through Parkers

Don't rent through Parkers. Such a disgraceful company. I rent a property for 8 years and the landlord used Parkers to find tenants but wanted to manage the house on his own because he didn't want to pay the management fee. After we ended the contract, he used parkers again. Parkers sent someone taking photos when I was packing so the house wasn't tidy and used to take all my deposit. I should have refused them to take photos because they had no rights but I didn't know better back then. They will help landlords to screw you. Those 5 stars reviews from landlords say it all. I have stopped friends selling their houses with Parkers although rent and sell are difference departments but the company is despicable.
Worst agent to rent from.
Wouldn't give one star

22 September 2025
Unprompted review
Rated 5 out of 5 stars

I can recommend Parkers in Reading for rental management.…

I can recommend Parkers in Reading for rental management and sales..
They truly go above and beyond...
If you are thinking of renting your property...choose no other than Parkers...they have just organised a complete decoration for my property in my absence and I am really pleased how it now looks prior to my next tenants arrival.
I have tried others but will no longer look elsewhere...
Thank you Parkers!!!!

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Review of Our Experience of Parkers Letting Department.

Parkers have managed our rental property in excess of 10 years. The whole team have always been friendly and very professional. They always provide fair and helpful guidance making the rental side a much smoother process.
The team always carry out all requests in a timely fashion and provide practical and workable solutions.
Without doubt, I thoroughly recommend Parkers.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Very polite

Very polite, broke wording down for me to understand and seemed like a genuine person no bad points

15 September 2026
Unprompted review
Rated 5 out of 5 stars

So far my experience has been great

So far my experience has been great. Had been on the market and then came off. Parkers premium took the time to pop a letter through my door for an off market opportunity and although that one did not progress, I decide to put the house back on the market with them and have been impressed by the professionalism of Alex.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Positive experiences

I had a very positive experience with Parkers throughout my tenancy. Communication was good, any issues were dealt with promptly and professionally, and the whole process of moving in and out (dealing with Leah Kandohla) was straightforward. Overall, I found them all helpful, reliable and easy to deal with. I would happily recommend their services to other tenants.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

POOR and PASSIVE referencing process

My experience with Parkers was extremely disappointing. The agency appeared to rely entirely on an automated referencing outcome without meaningful manual assessment. Despite providing evidence of substantial personal and business funds, I was told I 'failed referencing' and 50 percent of my holding deposit was retained. When requested, I did not receive a clear explanation of the legal basis for retaining part of my deposit. I also had concerns about the transparency of the application process. I would encourage prospective tenants (especially company let tenants) to request written details of referencing criteria and holding deposit conditions before paying one with this agency.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Advice Hotline

Whenever I need advice and help with regards to the rental market, Parkers (especially Callum) are able to provide me with expert up to date knowledge, quickly and precisely; what more could you ask?

1 September 2026
Unprompted review
Rated 5 out of 5 stars

The experience I had with Parkers was…

The experience I had with Parkers was very professional and everything went smoothly from me viewing the property by Callum Rumble who was very helpful and knowledgeable about the flat. Getting the offer, to processing all of the checks through Homelet. Sam Ruchpaul was also helpful about the deposit process too. Ruby Mcgrath was helpful in making sure everything was set up and answered any questions I had. All was completed so quickly and efficiently. Great customer service overall.

28 August 2026
Unprompted review

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