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The Paris Pass Reviews 

7,801
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers had a great experience with this company. Customers consistently found the product excellent, offering a wide range of attractions and culinary experiences that made exploring the city enjoyable and comprehensive. Many appreciated the convenience and ease of use, noting how the pass helped structure trips and save time by avoiding queues. The accessibility of offers in various locations also contributed to a smooth, stress-free user experience. However, some people mentioned that getting full value for money was challenging, finding it difficult to utilize all included experiences. A few reviewers also encountered issues accessing specific attractions, sometimes requiring a separate museum pass despite being listed. Additionally, careful planning and scheduling were essential to maximize benefits, as time restrictions occasionally did not align with itineraries.

What people talk about most

Value for money

Reviewers mention ambiguous feedback about value for money, with many customers reporting that the pass... See more

Location

Clients share positive opinions on location, finding it helpful for planning trips and structuring their... See more

Product

Customers consistently note positive experiences with the product, with many expressing their love for the... See more

Service

People report ambiguous experiences with service, with many customers enjoying the attractions, tours, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting its ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helped avoid queues which would have taken up most of the days. Really impressed with the Restaurants -on our own, we'd probably never even have heard of some of the places. Covered all of the 'mus... See more

Company replied

Rated 4 out of 5 stars

I had a couple of inconveniences when trying to access the Sainte Chapelle and l’Arc de triomphe. They requested the Paris museum pass, which is a completely different pass. I reached out customer ser... See more

Company replied

Rated 4 out of 5 stars

There was a nice combination of activities and meal opportunities to take advantage of. I did the six day plan and still had some activities to do, so would have liked an eight day option. Overall, a... See more

Company replied

Rated 4 out of 5 stars

It is worth the price with the museum pass, experiences and food vouchers included. We enjoyed the museum and free food the most. However, we couldn't enter LV Foundation, which is a bumper. Another P... See more

Company replied


Company details

  1. Travel Aggregator

Written by the company

The Paris Pass is the complete sightseeing package for visitors to the city. Holders have access to over 60 attractions at no extra cost, a 2 day hop-on-hop-off bus tour ticket, a comprehensive guidebook and a Metro Travelcard! Popular attractions included are Louvre Museum, Palace of Versailles, Wine Tasting Experience, Notre Dame Cathedral and The Orsay. Discover more and spend less with The Paris Pass! Learn more online...

Learn more about The Paris Pass

Written by the company

SAVE MONEY!
The Paris Paris includes entry to over 60 top attractions and a bus tour. It even includes a Travelcard for unlimited use of public transport.
SAVE STRESS!
The Paris Pass includes everything you need to explore the city and see the sights. No need to buy tickets everywhere you go.
SEE MORE!
The Paris Pass allows you to see more of the city and helps you discover things you didn't know about.

Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

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4.1

All reviews

(7,801)

60 reviews in the last 12 months

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Rated 4 out of 5 stars

Easy to use

Easy to use, and no problem at any place. But it is mandatory to make a schedule in order to use the most of experiences as possible if you look to make it worth

5 September 2025
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Reply from The Paris Pass

Hi Juan,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 2 out of 5 stars

we had three day Paris Pass

we had three day Paris Pass, and even though we booked times at places, queues to the main places were long and still had to wait. Hop on hop off bus, we found difficult to find pick up locations, there was a couple little treasures that were well worthwhile, Macaroons in Montemarte, petit train was great, Wine tasting at Louvre was good. the other issue we had was we were told that pass not accepted at Grevin wax museum, so we had to ask for manager, and at Tour Montparnasse, make sure you book, even if not busy, very unhelpful door person

5 September 2025
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Reply from The Paris Pass

Thank you for taking the time to share your detailed feedback. We’re so pleased to hear you discovered some of Paris’s little treasures with your pass, from macaroons in Montmartre to the petit train and wine tasting at the Louvre. Those really are the kind of experiences that make Paris so special.

We’re sorry for the difficulty you faced at the Grevin Wax Museum, and we’ll be investigating this directly with our partner. Thank you also for letting us know about your experience at Tour Montparnasse. We’ll be passing your feedback along and working with our partner there to improve the experience for future visitors.

Queues at top attractions can sometimes be longer during busy periods, but the pass is designed to give you flexibility, great value, and access to a wide range of experiences. We’re glad you were able to enjoy such variety, from world-famous sights to unique local highlights, all on one pass.

We hope these memories of Paris stay with you, and we’d love to welcome you to another Go City destination soon for even more discoveries.

Best regards,
The Go City Team

Rated 5 out of 5 stars

Just buy it and you'll be happy that you did!

The Paris Pass includes everything that a person wants to see and do in the city and more! I also appreciated the food and drink options that are available on the all inclusive pass. Me and my brother were able to eat several traditional French breakfasts as a result.

2 September 2025
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Reply from The Paris Pass

Hi Tony,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

It´s great

It´s great. We love it

22 August 2025
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Reply from The Paris Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 3 out of 5 stars

Even with all our reservations we had…

Even with all our reservations we had to stay in line, exchange tickets or, as in the case of the Eiffel Tower, even wait in line for two hours to get them.

29 July 2025
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Reply from The Paris Pass

Thank you for taking the time to share your feedback. We are sorry to hear that you faced long queues even with reservations, especially at the Eiffel Tower. Some attractions do require ticket exchanges or security checks, which can result in waiting times. To help make visits smoother, we recommend checking the “Know Before You Go” section in the Go City app or website before arriving, as this highlights important entry details and tips. It can also be helpful to group nearby attractions together in your itinerary so you can make the most of your time. We hope you still enjoyed your visits and the experiences included with your pass

Rated 5 out of 5 stars

It was great

It was great.
It would be better to have more restaurants included in the Paris Pass

19 August 2025
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Reply from The Paris Pass

Hi Nadege,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 4 out of 5 stars

Worth the price

It is worth the price with the museum pass, experiences and food vouchers included. We enjoyed the museum and free food the most. However, we couldn't enter LV Foundation, which is a bumper. Another Paris Pass holder encountered the same issue as us.

15 August 2025
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Reply from The Paris Pass

Hi Jacqueline,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

French people (re) discovering Paris as tourist

We are French but we wanted to experience Paris as true tourist :-)
We were happpily surprised to receive a warm welcome for all the gourmet experience and still amazed by all the expo, monument visits we did in 3 days !
Paris est magique as we say in France !

24 July 2025
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Reply from The Paris Pass

Hi Obert,

We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 3 out of 5 stars

Public transport is not included

Public transport is not included. If you want to visit something, you must have a resevation before, so it is not economical, as you can't get to many meaningful places if you can't plan months ahead.

6 August 2025
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Reply from The Paris Pass

Hello,

We’re sorry to hear that the lack of public transport inclusion and the reservation requirements impacted your experience. However, public transport is not included with Go City passes. We understand how important flexibility and affordability are when exploring a city, and we regret that the current setup didn’t meet your expectations.

Your comments are very valuable, and we’ll be sure to share them with our team as we work on improving the service. We’re always looking for ways to make planning easier and more accessible for our users.

If you have any specific suggestions or ideas, we’d love to hear them!

Regards,
Go City

Rated 2 out of 5 stars

Only Museums and Heights, no variety

We had previously used the London pass, which was really good.

However this was not and doesn't give you value for money.

The eiffle tower is a 'tour' on the pass, with not very flexible time slots. It's better to just pay €14.50 (about £12.5) each and not be apart of a boring tour. And you can book at basically anytime including last minute booking.

The stade de france tour says English tours every Thursday at 2. Completely inaccurate. And the stadium tours there are fully booked for a week in the future. And you can't book on the paris pass, so there's no way of doing that.

We went to the paradox museum which was OK, mainly something for children though.

The aquarium was okay, nothing too amazing, london zoo was much better.

The other things which were actually good was:

- The 3 cafes (breakfast one not as good, but crepes and toasted sandwich were good)
- Montparnasse tower. Nothing too crazy, but was smooth.
- arch de triomphe / louvre - but that was just with the museum pass which you could buy separately.

The thing is the 2 day paris museum pass only costs €70 (£60), and there isnt a whole lot else to do on the paris pass outside of the museums to warrant the 3 or 4 times more that the Paris Pass costs.

They need to add something like an escape room (like they do on the london pass) and some sports activities.

Otherwise everything is just museums/heights, and not at all worth the value paid.

8 August 2025
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Reply from The Paris Pass

Thank you for sharing your detailed feedback. We really appreciate hearing about your experience, as it helps us understand how our passes are used and where we can provide more clarity for future visitors.

We understand that every traveller’s priorities are different, and we aim to offer a variety of passes to suit different needs, whether you are interested in museums, city highlights, or a mix of experiences. The Paris Pass is designed to provide flexibility and convenience across a wide range of attractions, including museums, iconic landmarks, and some unique experiences.
We encourage all guests to review the Know Before You Go section carefully before visiting each attraction, as it contains important details about opening times, guided tours, and booking requirements. Some attractions, like the Eiffel Tower and Stade de France, have specific time slots and limited availability, so planning ahead can help ensure a smoother experience.

For the best value, we suggest combining attractions strategically by location and interest, and considering the variety of pass options we offer to suit different visit lengths and preferences. Our support team is always here to help with questions or guidance on how to get the most from your pass, so your visit can be as enjoyable and stress-free as possible.
We appreciate your suggestions for additional activities and experiences, and we’re always looking for ways to enhance our offerings. We hope this helps guide future visits and allows you to enjoy everything Paris has to offer.

Rated 5 out of 5 stars

the pass is great and value for money

the pass is great and value for money, we visited several spots, had the cruise and even enjoyed a meal!

5 August 2025
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Reply from The Paris Pass

Hello,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 4 out of 5 stars

Great for a full on schedule of sight seeing

Overall, the Paris Pass was great and we saw everything we wanted to in a packed schedule. We used the pass a lot and really enjoyed the food/drink elements available, which were a great way of taking a break from the sightseeing. The only negatives were that the contractor for the Louis Vuitton Foundation left the meeting point without us and the customer service staff when we telephoned to get our tickets into the attraction was very unhelpful. We ended up having to purchase replacement tickets to get in. We were also disappointed with the standard of the crepes near to the Arc de Triomphe. This may be partly that it stood out because everything else was so good. These are just minor grumbles when overall we had a great time in Paris.

5 August 2025
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Reply from The Paris Pass

Hi Andrew,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

We made the most out of our visit in…

We made the most out of our visit in Paris thanks to the Paris Pass. Definetely convenient if you want to visit all the museum and take walking tours with guides around the city. Really ejoyed the complementary lunches/brunches/degustations included in the Pass

5 August 2025
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Reply from The Paris Pass

Hi Giulia,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

This is really value for money

This is really value for money. Not only is an amazing guided climbing tour of the Eiffel included, but free restaurant experiences too! The Paris Pass saved my group of 25 and I nearly 4000 Euros. It is definitely recommended.

15 July 2025
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Reply from The Paris Pass

Hi Nadia,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Good and happy about that

Good and happy about that

12 July 2025
Unprompted review
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Reply from The Paris Pass

Hi Kadiatu,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

We did a lot of research to be able to…

We did a lot of research to be able to use fully but it was well worth the money for what we got to be able to do

17 June 2025
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Reply from The Paris Pass

Hi Caroline,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 1 out of 5 stars

Very poor acceptance of the pass

Very poor acceptance of the pass. There is absolutely no way you can get value out of this. There was one place which did not accept the pass even though being one of the 40 places on the list.

24 June 2025
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Reply from The Paris Pass

Thank you for your feedback, and we’re sorry to hear about your experience. We strive to ensure all listed attractions accept the pass, so we take reports like this very seriously and will investigate the issue with the specific location further.

Our goal is to provide great value and seamless access across all attractions included in the pass. If you encounter any problems during your visit, please reach out to us at customerfeedback@gocity.com so we can assist and investigate this further. We appreciate your patience and hope you’ll give us another chance to deliver a fantastic experience.

Rated 4 out of 5 stars

Need to Hustle with Paris Pass

The Paris Pass is good for passing the Queue. To get your money’s worth you need to hustle. We say 21 attractions in 6 days. If you want a laid back vacation, Paris pass is not for you. I am not sure I would do it again.

1 July 2025
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Reply from The Paris Pass

Hi Mouridy,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars
The Paris Pass logo

Reply from The Paris Pass

Hi Michelangelo,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 4 out of 5 stars

Loved the variety of inclusions

Loved the pass and the variety of activities attached to the pass. We did take advantage of food and wine places attached to the pass as well as the sites. My only negative was the booking process for those activities that had to be booked. That aspect was not always easy. Would highly recommend the pass.

3 June 2025
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Reply from The Paris Pass

Hi Robyn,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

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