Absolutely professional organisation with very high quality service! I mean it! I’m their customer since 2022 and every time I’m happy with my purchases and them! 1. Original product 2. A... See more
Company replied
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See what reviewers are saying
Thank you for responding so quickly and positively to my complaint on adding only one sample for a bigger shopping . I received many samples and I will definitely come back to you for a next shop... See more
Company replied
It came late due to an issue and I had to contact you myself, but everyone I talked to was friendly and helpful. Once the issue was clear, you kept me updated on when my order would come and what my o... See more
Company replied
Super fast delivery, 23:12 o'clock in the night I ordered and the next day in the morning the courier was at my door! I like the products too, cheaper then other places, plus the samples gifts are p... See more
Company replied
Company details
- Perfume Store
- Barber Supply Store
- Cosmetics and Perfumes Supplier
- Gift Shop
- Hair Product Store
- Health and Beauty Shop
About Parfumerie.nl
Written by the company
Parfumerie.nl is de webshop van een familiebedrijf dat al sinds 1969 draait om geuren, huidverzorging en make-up.
Achter onze webshop staat een echt team. U vindt ons ook in onze winkel in hartje Amsterdam (Damstraat), waar u terechtkunt voor persoonlijk advies.
Waarom klanten voor ons kiezen:
- 100% origineel: wij zijn een officieel verkooppunt en leveren uitsluitend echte producten, rechtstreeks van de merken.
- Gratis samples: bij elke bestelling kiest u luxe extraatjes uit om te proberen.
- Snel en zorgeloos: vlotte levering en achteraf eenvoudig retourneren.
- Veilig betalen: met iDEAL, creditcard en andere vertrouwde betaalmethodes.
- Persoonlijk contact: onze klantenservice helpt u graag verder via klantenservice@parfumerie.nl.
Vragen over een product of uw bestelling? Stuur ons gerust een bericht, we denken graag met u mee.
Waarom kiezen voor Parfumerie.nl?
Written by the company
- 100% origineel
- Wij zijn een officieel verkooppunt en leveren uitsluitend echte producten, rechtstreeks van de merken zelf.
- Gratis samples
- Bij elke bestelling voegen we standaard luxe samples toe om uit te proberen.
- Persoonlijk advies
- Vragen over een geur of product? Ons team helpt u graag verder, net zo persoonlijk als in onze winkel.
- Snelle levering
- Op werkdagen voor 23:45 besteld, dan de volgende dag in huis. Gratis verzending vanaf €30.
- Familiebedrijf sinds 1969
- Een vertrouwd familiebedrijf met een eigen winkel in Amsterdam en duizenden tevreden klanten.
Authenticiteitsgarantie
Altijd originele producten, rechtstreeks van de officiële merken.
Parfumerie.nl is een officieel verkooppunt van de merken die wij voeren. Al onze producten komen rechtstreeks van de merken zelf en hun officiële leveranciers, dus je weet zeker dat je het echte product in huis haalt.
Wat je van ons mag verwachten:
- Uitsluitend originele producten, rechtstreeks van de merken.
- Geen grijze import of partijen van onbekende herkomst.
- Klopt er iets niet aan je bestelling? Dan lossen we het voor je op.
Contact info
Damstraat 27, 1012JL, Amsterdam, Netherlands
- 085 - 130 5692
- klantenservice@parfumerie.nl
- www.parfumerie.nl
100% origineel, officieel verkooppunt
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you are satisfied. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.com
I didn’t get one time from the list
23 November 2023
Reply from Parfumerie.nl
Good afternoon,
Thank you for your message. What do you mean I didn't get one time from the list? If there is anything with your order please contact customer service at klantenservice@parfumerie.nl
Regards,
Team parfumerie.nl
Thank you to you and Shiseido
Thank you to you. I can always find my favourite products cheaper than the market. And Shiseido is a perfect brand ❤️
22 November 2023
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you are satisfied. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.com
The package arrived quickly
The package arrived quickly, securely packaged and exactly what I ordered. I will order more. Thank you
19 November 2023
Reply from Parfumerie.nl
Good afternoon,
Thank you for your lovely review. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
Super!!!!!
26 October 2023
Reply from Parfumerie.nl
Goedemiddag,
Leuk om te lezen dat alles super is. Veel plezier met uw aankoop en hopelijk tot ziens.
Liefs,
Team parfumerie.nl
Very fast and good delivery
25 October 2023
Reply from Parfumerie.nl
Good afternoon.
Good to hear that you are satisfied with our service and good delivery. We wish you the best with the purchase and we hope to see you back someday.
Love,
Team Parfumerie.nl
Reply from Parfumerie.nl
Good afternoon,
Good to hear that everything went well. We wish you all the best with your purchase and we hope to see back someday.
Love,
Team parfumerie.nl
the scent is not long lasting
22 October 2023
Reply from Parfumerie.nl
Good morning,
Thank you for your message. How annoying that you are not satisfied. You can contact customer service for this at klantenservice@parfumerie.nl. They can help you further with this.
Kind regards,
Team parfumerie.nl
samples from Xerjoff
Ordered some perfume samples from Xerjoff and they were delivered next day. Very happy with the purchase and with the overall experience.
18 October 2023
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you are happy with us and that the package was delivered quickly. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.com
Reply from Parfumerie.nl
Goodafternoon.
Thank you for your review. Good to hear that you are satisfied with our prices. We wish you all the best with your purchase and we hope to see you back someday.
Love,
Team parfumerie.nl
They are frauds
They are frauds, sending different products than what they listed. Be careful
4 October 2023
Reply from Parfumerie.nl
Good afternoon,
How annoying that this has happened. Let's first say that we are definitely not fraudsters and always try to resolve everything nicely when a customer makes a report to us. Perhaps a packing error was made while packing the order. You can report this to customer service at klantenservice@parfumerie.nl so they can check it.
Kind regards,
Team parfumerie.nl
Reply from Parfumerie.nl
Good afternoon.
Thank you for your lovely review. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
Fast delivery and good prices 👌
24 September 2023
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you are happy with us. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
Snelle levering
7 September 2023
Reply from Parfumerie.nl
Goedemiddag,
Fijn om te lezen dat het pakket snel geleverd is. Veel plezier met uw aankoop en hopelijk tot ziens.
Liefs,
Team parfumerie.nl
Fast shipping excellent prices.
6 September 2023
Reply from Parfumerie.nl
Good afternoon,
Great to read that you are satisfied with us and our prompt service. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
Responses faster on Trustpilot than via customer service
I am still waiting to receive a refund after chasing perfumerie.nl for two weeks. Within 24h of submitting a negative Trustpilot review, I receive a response via Trustpilot to "please explain why?" (see below). If you were to serve your customers prior to ensuring your positive online ratings, you probably would not be getting these negative reviews in the first place. In the meantime, I will continue to patiently wait for your email response, as your phone lines are coincidentally "disrupted" for several days now...
2 September 2023
Reply from Parfumerie.nl
Can you please explain why?
Super super the best website
30 August 2023
Reply from Parfumerie.nl
Good afternoon,
Nice to read that you are super satisfied with us. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
I have never received my order and have…
I have never received my order and have not received an adequate response. They don't respond to my emails either. Been waiting for my order for weeks. Contrary to what they claim, I did not receive the package. Also not delivered to neighbours. Bad communication.
8 August 2023
Unprompted review
Reply from Parfumerie.nl
Goedemorgen,
Wat vervelend dat u het pakket niet heeft ontvangen. Wij hebben dit nagevraagd bij de klantenservice en zij geven aan dat er momenteel een onderzoek loopt bij postnl voor uw pakket maar dat zij nog geen update hebben mogen ontvangen. Zij zullen u hier verder over informeren zodra zij hier een update over hebben.
Met vriendelijke groet,
Team parfumerie.nl
Reply from Parfumerie.nl
Good afternoon,
Great to read that you are so happy with us. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.com
I highly recommend
Always fast delivery and nice gifts next to my purchase. Thank you! I will buy again.
5 August 2023
Reply from Parfumerie.nl
Good afternoon,
Thank you for your lovely review. Enjoy your purchase and hope to see you soon.
Love
Kind regards,
Team parfumerie.nl
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