I left 2 suitcases to be picked up from the local post office around 1:30pm on Monday and they were picked up the following day just before 5pm. I was told one should be delivered the following day a... See more
Company replied
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Review summary
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Seems to have been pretty reliable - called to collect on time and delivered as requested. I did pay for a signature on delivery which I didn’t get - so only 4 instead of 5 stars
Company replied
I have already sent a review. Poor communication from customer service. Very little notification after package picked up until I was advised days later that the delivery was going to be much lat... See more
Company replied
I paid extra for a signature to be obtained but according to my email to say parcel delivered it states no signature obtained. Other wise I would have been very happy with the service
Company replied
Company details
Written by the company
Parcelhero makes sending parcels and documents simple and affordable, whether you're shipping across the UK or to over 220 international destinations. We compare prices from leading couriers like DHL, UPS, and FedEx to bring you the best deals in seconds. With door-to-door tracking, £50 free cover, and express or economy delivery options, we take the hassle out of shipping. Perfect for both businesses and individuals. Book online 24/7 and save up to 60% on every shipment.
ParcelHero Details
Written by the company
- Heroic Customer Service & Care
- At ParcelHero we absolutely love what we do, and we always go beyond the call of duty to help our customers. In fact, we are renowned for going that extra mile and our customer service is simply heroic! Not only does ParcelHero track your parcels for you - we also help resolve any delays in transit on your behalf. ParcelHero staff are always courteous, polite and ready to assist you.
- Competitive Prices & Fast Transit Times
- ParcelHero provides industry beating prices and fast transit times to 220 countries worldwide.
- A delivery service you will LOVE!
- ParcelHero offers a worldwide parcel delivery service that you can trust and rely on. We take pride in our services, and we love looking after our customers and their parcels. It's that simple!
Contact info
PO Box 658 , TW8 1BS, Brentford, United Kingdom
- info@parcelhero.com
- www.parcelhero.com
3.5
Average
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Booked an urgent collection via parcel…
Booked an urgent collection via parcel hero to be collected by DHL on 25/8 to be delivered by 26/8 as per on the website when I booked its now 20.56 no pick up, no message, will they come tomorrow or do I need to rebook a collection such poor service
25 August 2026
Unprompted review
Reply from Parcelhero.com
Dear Jane,
At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.
We greatly appreciate the time you've taken to provide us with feedback about your booking. Below is our link to contact us via our support pages, we also have live chat
https://www.parcelhero.com/en-gb/about-us/contact-us
Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.
Kind Regards,
Jane
The ParcelHero® Team
Speedy delivery
Speedy delivery. Informed pick up and delivery times were accurate and parcel transit time excellent
24 August 2026
Reply from Parcelhero.com
Hi Brian,
Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.
Kind regards,
Jane
The ParcelHero® Team
Terrible experience with this company
Terrible experience with this company. I would never use again and I would suggest nobody else does based on my experience. I needed to return a vanity unit to Victorian plumbing as it was unsuitable for our bathroom. It was repackaged in the boxes it came in and I submitted the dimensions supplied by Victorian plumbing.
We received an email saying we could not have a refund by Victorian plumbing as the unit was damaged. On seeing the photos the unit had been effectively been smashed to pieces in transit. We were told that it was our packaging that was inadequate and no compensation offered. The unit cost us £400. Then to add insult to injury the company then charged us extra delivery even though we used the weight and dimensions on the sticker from the original box. These were correct as I checked the measurements. They had kept my payment details so charged without authorisation.
Absolute joke of a service. Do not use.
25 August 2026
Unprompted review
Reply from Parcelhero.com
Dear Jonathan,
At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.
We regret missing the mark this time, and greatly appreciate the time you've taken to provide us with feedback about your booking.
Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.
Kind Regards,
Jane
The ParcelHero® Team
Struggled to find a reasonable delivery…
Struggled to find a reasonable delivery service/ price for a 2.1 meter long parcel until I found Parcelhero.
Great price options £14 against £47 from the cheapest parcels2go offering. Easy to use service for a first timer. Fast delivery service by UPS.
Overall a good experience.
20 August 2026
Reply from Parcelhero.com
Hi,
We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.
Thank you
Jane
The ParcelHero® Team
The worst company ever
The worst company ever, they lost my parcel and won’t refund me as they argue the value of my parcel is higher than what they can refund me so they decided they won’t refund any amount, a complete joke, a punch of thieves.
25 August 2026
Unprompted review
Exercise caution!
Be very careful. I sent a parcel and then was notifed a week after it arrived that the weight was incorrect by 7kg and an additional charge had been applied to my credit card. I weighed it carefully and put the correct weight and size on; regardless, even had it been 7.5kg more, it would still have been in the same weight bracket and price. When I complained, I was told that I needed to provide evidence in the form of photographs of the weight (!) and also of a tapemeasure showing the dimensions. I would advise anyone to exercise caution as this is clearly an exercise in 'trying it on', assuming that most people would not be able to provide this kind of evidence. I have successfully challenged it with my credit card company but would strongly advise anyone thinking of using them to make sure they do take photographs (although of course, they presumably will reserve the right to decline it as unsuitable. I would certainly only ever use them again if they were my last option.
7 August 2026
Unprompted review
Reply from Parcelhero.com
Hello Lucy,
I'm really sorry to hear about your negative experience and we are doing what we can to resolve this for you.
I can see you have an active customer service case and our agent will continue to work with you on the issue.
Thank you for your continued patience.
Kind Regards,
Jane
The ParcelHero® Team
Reply from Parcelhero.com
Hi Alan,
We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.
Thank you
Jane
The ParcelHero® Team
STAY AWAY- shocking experience
STAY AWAY- shocking experience. I returned my item in the origanal packing and to the correct specificaton and they broke it. They then said it wasn't packaged correctly, refused to refund and then took a further payment.
Shocking customer service- Absolutely useless - AVOID
31 July 2026
Unprompted review
Reply from Parcelhero.com
Dear Hannah,
At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.
We regret missing the mark this time, and greatly appreciate the time you've taken to provide us with feedback about your booking.
Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.
Kind Regards,
Jane
The ParcelHero® Team
Reply from Parcelhero.com
Hi,
Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.
Kind regards,
Jane
The ParcelHero® Team
UK to S.France - 3days :-)
Picked up Tueday morning in Norfolk UK, delivered in Occitanie S.France Friday morning. No damage - excellent
21 August 2026
Reply from Parcelhero.com
Hi Mark,
We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.
Thank you
Jane
The ParcelHero® Team
1234567890
18 August 2026
Reply from Parcelhero.com
Dear Dr Filatov,
At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.
We greatly appreciate the time you've taken to provide us with feedback about your booking. Below is our link to contact us via our support pages, we also have live chat
https://www.parcelhero.com/en-gb/about-us/contact-us
Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.
Kind Regards,
Jane
The ParcelHero® Team
Couldn't generate a QR code
Couldn't generate a QR code, label only. Won't use again, may as well book directly or just take it to a post office
17 August 2026
Reply from Parcelhero.com
Hello,
At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.
We greatly appreciate the time you've taken to provide us with feedback about your booking. Below is our link to contact us via our support pages, we also have live chat
https://www.parcelhero.com/en-gb/about-us/contact-us
Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.
Kind Regards,
Jane
The ParcelHero® Team
Please don’t trust this company
Please don’t trust this company. Zero stars. They ruined a gift parcel sent to my mom in Sri Lanka. Items were missing/stolen from inside the box, and the body washes and creams were crushed so badly they exploded over whatever was left. Careless handling, zero security, and ruined memories. Even they didn’t give me proper delivery details about my parcel. There was a contact number they put in their website but it didn’t work. They don’t even have a proper customer care. Only massage that we have chat and had to wait hours to get reply. In the beginning I felt it like a scam. Also they said it’s door to door. But my mom had a drive 30 miles to bring the package and also she had to pay Sri Lankan rupees 3500/-
That’s all my fault I trust this company.
Avoid this company at all costs!
17 August 2026
Reply from Parcelhero.com
Hello Ishari,
We are really sorry to hear about your negative experience and we will do what we can to resolve this for you.
Please monitor your emails, including your spam and junk folders, as we will be contacting you directly within the next 1-2 business days.
Thank you for your continued patience.
Kind Regards,
Jane
The ParcelHero® Team
Avoid
Avoid. Sent a parcel last year. Gave the weight, size etc. thought it was going to be fine. Parcel got lost. 7 months later the parcel returned to my house, damaged and contents ruined. Complained and was eventually told that the parcel was sent in inappropriate packaging (the original packaging the items were sent in and was asked to return the items in). Over a year after I sent the parcel I’ve now been charged with an additional £9.90! For a parcel that was never delivered. Absolutely fuming.
24 August 2026
Unprompted review
Reply from Parcelhero.com
Hello Rebecca,
We're sorry to hear that your experience did not live up to your expectations. At ParcelHero® we always work hard to provide a great service and we regret that we missed the mark this time.
Please respond to our request for more information so that we may locate and investigate your booking.
Kind Regards,
Jane
The ParcelHero® Team
Came at the allotted time
A good reliable service.
Cheerful and cooperative man in picking up my bulky parcels.I would recommend Parcel Force
17 August 2026
Reply from Parcelhero.com
Hi Michael,
Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.
Kind regards,
Jane
The ParcelHero® Team
Worst company can’t get through to…
Worst company can’t get through to anyone via call. Useless. My item has been damaged by UPS I paid for insurance and they are not helping with getting my money back. Don’t use this company.
24 August 2026
Unprompted review
Reply from Parcelhero.com
Hello Albina,
We're sorry to hear that your experience did not live up to your expectations. At ParcelHero® we always work hard to provide a great service and we regret that we missed the mark this time.
Please respond to our request for more information so that we may locate and investigate your booking.
Kind Regards,
Jane
The ParcelHero® Team
Great collection and drop off
24 August 2026
Reply from Parcelhero.com
Hi,
Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.
Kind regards,
Jane
The ParcelHero® Team
Parcel Hero charged an additional £3.95…
Parcel Hero charged an additional £3.95 after the package was delivered.
The invoice provides no details as to why, it just started UPS had added an extra charge.
I’d weighed the parcel accurately & added an allowance to the dimensions so I can see no reason to have incurred an extra charge.
There is no email address to query the charge & their customer service just has pre written responses.
Very poor I will not use Parcel Hero again.
5 August 2026
Reply from Parcelhero.com
Hello Martin,
We are really sorry to hear about your negative experience and we will do what we can to resolve this for you.
Please monitor your emails, including your spam and junk folders, as we will be contacting you directly within the next 2-3 business days.
Thank you for your continued patience.
Kind Regards,
Ben
The ParcelHero® Team
Great company
I've been using ParcelHero for the last year or so to send and collect laptops and devices to our team around the world. It works really well, is cost effective and fast. The support from the PH team is decent.
24 August 2026
Reply from Parcelhero.com
Hi Gerry,
Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.
Kind regards,
Jane
The ParcelHero® Team
Reply from Parcelhero.com
Hi Peter,
We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.
Thank you
Jane
The ParcelHero® Team
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