Parcelhero.com Reviews 

Absolutely useless, will never use this platform again, failed to pick up parcel first time. Paid twice for package to be collected, package has been collected but I’m left on “manifested” for days on the tracking page. So driver has either stolen or lost my package. Absolutely 0 help from the online chats, no contact number. The “speak to a human link” just sends you back round to the AI bot. Same thing with DPD. Will never use either of these 2 companies ever again.

I am grateful that they leave my parcels out of site, in a safe place and off the ground so to keep them dry as possible. They take a photo and I know A.They have arrived and B they are safe.

Excellent service ,totally trackable , .
What a quick delivery,3 days from UK to Canada unbelievable

A good comparison site. I also paid and got my parcel labels. I found getting the labels to print very difficult.
But the comparison on prices was very helpful

I wanted to send a parcel and filled out all the details and I thought there would be an option to print off your order at the drop off shop. I walked over to the shop he said there is no way to print and you should go to a library to print. I tried and it wouldn’t print so I asked to cancel. There is no customer service and when I finally found it they wanted £5 to cancel. Shocking service

Relatively easy to compare prices for different couriers and book with the chosen one.
Parcel collected and delivered within stated timeframe

Read T’s & C’s before arranging anything through these. I returned some bathroom furniture to a supplier through these and they used UPS. The supplier of my furniture received my return damaged and informed me I won’t be entitled to a refund. I submitted a claim through parcel hero to be told the packaging my item was returned in wasn’t sufficient therefore won’t accept my claim. The packaging was the original packaging i received my item in. The image I received from the supplier I purchased the furniture from shows something had pierced the box and the item inside, and had done with some force. No amount of bubble wrap etc would have stopped whatever went through it. I am now £400 out of pocket!

Great service and communications

This company applied handling charges, after I paid the total and given precise weight and dimensions for my parcels. I’ve now written to formally raise a dispute for additional handling charges applied to my booking for returning a parcel to Bathroom Mountain. When making the booking through ParcelHero, I provided the dimensions and weight of the parcel as requested. The booking was completed based on the information supplied, so I do not understand why I have subsequently received an adjustment invoice for additional handling. I provided the relevant parcel details at the time of booking and believe the additional charge should be reviewed. Please provide the following information: 1. A clear explanation of why the additional handling charge has been applied. 2. The exact dimensions and weight recorded when the parcel was assessed, together with evidence supporting any discrepancy with the details I provided. 3. An explanation of the terms and conditions under which this additional charge has been raised. Until this matter has been investigated and the charge justified, I formally dispute the adjustment invoice and request that the additional charge be placed on hold. If the charge has been applied incorrectly, I request that the adjustment invoice be cancelled. I look forward to receiving your written response and a satisfactory resolution to this matter

Shocking company. I returned items in their ORIGINAL PACKAGING with additional 'FRAGILE' tape across the top (sealed in both directions). The items arrived utterly shattered and I've now been told I can't claim a penny for this. I've therefore lost approx. £350 (£40 of that in courier fees). They've even taken the time to insult my intelligence further by copying and pasting some information about how to put something in a box properly. As stated, these items were in their original packaging and the driver collected them without any issues. Disgusting and deceitful service.

I'm yet to get my parcel.
It was stated as delivered and its not.

Easy in the UK, a simple post office drop off and in about 11 days time they arrived in Australia earlier than expected.

Faultless start to finish, thank you.

Easy to order and print the label
Good price and service
Would recommend

I had a nightmare trying to return a parcel it was big and heavy 1 post office wouldn't take it .
So when my friend told me to try you I did go on line that night and at 11am the next morning a man picked it up and it was gone I would definitely use your company again
Thank you