Papa John's International Reviews 161

Perfect quality

Absolutely disgusting service. Stay well clear! Ordered a meal (£58.45) states driver on way. ETA 18.30. Then get a message saying ETA 18.40. Then a message saying order canceled! Rang the restaurant. And the woman on the phone. Or the manager could hardly speak English!!! Will never use them again

Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Service options:
Doesn't accept reservations
· Dogs allowed outside
Address: 2820 Edgewater Dr, Orlando, FL 32804
Phone: (407) 422-7272
Menu: papajohns.com
We are regulars to Papa John's pizza place in Edgewater drive. Very nice environment. Pretty close to our home...not too close. We are accustomed to it. Yesterday’s service by Jonathan’s brother was outstanding. He could quickly pull your information with your phone numbers...he knows what we order normally also. Amazing intelligent person... maybe my kid's age:) just kidding.
They did one half with Jalapenos for me and other half with mushroom- Tomato, onion, olives and Jalapenos for me...
he kept it ready when we came to pick up - it was timely...Great gesture. friendly. Owner or franchise owner or General manager was awesome too... i forgot his name. I think this must be Chad. Who is the owner I guess... I am assuming. Please send a great kudos to Chad and Jonathan for sure.

Appreciated again
sri
Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: #5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit"
"Honesty is the Best Policy “Be Truthful, Honest and Fair"

I go to the Festus, Mo. Pappa Johns weekly after placing a pizza order and every time it is made perfectly the same, absolutely, delicious. All the staff are nice, helpful and always working hard. The Manager, is so kind. courteous to even help carry items to my car or hold the door open when i am struggling. Best Pizza place in Festus and perfect every time with friendly faces. Rhonda P.

I would have rated it a 0 if I had the choice. The crust was under cooked. The toppings were non existent. I don't know how anyone could classify that as a pizza. It's a shame that Papa Johns continues to take advantage of their customers. Nasty, Nasty, Nasty. Do the public a favor and close your doors for good. Very unhappy customer.

Pan pizza was dry and slightly over cooked.

I am utterly shocked and disgusted after my recent experience at Papa John's. Having ordered from this location for a couple of years, I decided to pick up my pizza today, and what I witnessed was appalling. The staff was handling pizzas without wearing gloves—barehanded! This is nothing short of unacceptable and raises serious concerns about food safety.

There must be health regulations to prevent such practices. It was clear to me that they were not washing their hands between preparing different pizzas. I can’t believe I hadn’t noticed this before, and it baffles me that others haven’t either. It's alarming that those making our food aren’t following basic hygiene standards.

I will absolutely never order from Papa John's again. Customers deserve better, and the staff should be required to wear gloves while handling food. This experience has left me questioning the cleanliness of this establishment completely.

I have never experienced service this bad in my life.

I spent over $25 on a pizza order and tipped. I live in a small 1,000-square-foot home with two large, loud standard poodles who lose their minds when anyone comes near the door. The driver claimed she knocked loudly and called. That simply did not happen. If someone so much as breathes on my porch, my dogs announce it to the entire zip code.

When I called the store, I spoke with a man named Derek who was argumentative, dismissive, and disrespectful. He made it very clear that he believed I was wrong and offered no apology, no solution, and no accountability before abruptly ending the call.

Let me ask the obvious question:
Why would I spend $25 plus a tip on a pizza, then fail to notice a delivery attempt — especially while sitting inside a house with two barking dogs — and then have to call the store myself to track it down? That makes no sense.

I then contacted text support — useless. I called customer support and spent an embarrassing amount of time trying to resolve this, only to be told the general manager would contact me today. I waited. No call came. So I called back, only to be told that my complaint had already been closed by the store manager.

Closed.
By the very store I was complaining about.
With no resolution, no replacement, no refund, no apology — nothing.

All I got was two hours of wasted time, cold pizza, and an all-around miserable experience that cost me money and patience.

What is the point of Papa John’s customer feedback system if stores are allowed to close their own complaints without corporate oversight or customer consent?

I am 57 years old and have worked in customer service for over 30 years. If I was treated this dismissively, I can only imagine how college students and others are being handled — especially given this store’s proximity to ETSU.

I will not order from this location again, and I will not stay quiet about how poorly this was handled.

Papa John’s new call center order taking is the dumbest thing they’ve ever done. I switched to any other pizza options since they did this

The girl that waited on me was friendly.

tastes absolutely terrible

it was delivered in a timely fashion but jesus christ no customer support price or delivery wait is worth that awful flavour

I was a big fan of Papa Johns cuz the flavour of the pizza is what I like. However, recently, when I order it, I found that they dont have the good quality as before, one of my pizza's source was sour and the dough is rough. Also the deliver time is toooooo looooong. I hope you guy will pay attention to that and hope you guys do that well in the future

Their pizza is underrated. It doesn’t matter when I visit their branches, in the morning, afternoon or at night, the pizza is always hot and fresh, the crust is soft and the garlic sauce is addictvie. Delivery time can be slow on weekends though. tHAT’S WHY I prefer just hanging out with family or friends and going there.

Papa Johns makes solid pizza and I always go there with my family every weekend on Saturday. It’s kind of our tradition already, their dough tastes fresher than most chains. Their garlic sauce is addictive, I could eat it with everything. Sometimes the toppings feel a bit sparse, though, which can make the pizza feel overpriced. But overall, it’s still better than most other pizzas I’ve tried. I wish I knew their recipe and how to cook exactly the same pizza as papa johns. As a big fan of the brand, I even purchased some of their stocks to support them.

I downloaded the app then placed an order for a large pizza looking at checkout for a promo code option but for some reason it was on the home screen at the bottom. Then after all this I order it at 7 40 pm UAE time it arrives at 10 pm. While I am waiting for the pizza a 15 day valid code pops up expired in June and it is September. I call customer service twice at 8 40 pm after waiting an hour after I ordered the place is 5 minutes on maps BTW. They had said it was cancelled I went to bed and a random number is calling me with the pizza at 10 04 pm. I tried explaining to him but we were confused as each other his timeline was 15 minutes. In the end we got cold pizza. Horrible papa John's

I love papa John’s pizzas. That being said I ordered a pizza from a papa John’s in Springfield Ohio for delivery as I was at work. Keep in mind I was literally 5 minutes down the road from the papa John’s I ordered from. I waited almost an hour for my pizza. At least 20 minutes or more after it said it was ready before it was delivered to me. I wasn’t aware that it was door dash that delivered for them. Apparently from the many pizza boxes in the back of the delivery drivers vehicle (I watched him sort through them for almost 5 minutes before he brought it in to me) he had waited until he had several orders before delivering to make it better for him and to make more money. In doing so my pizza was basically cold and disgusting. So I won’t be ordering papa John’s again. It was a lot of money and I don’t care how they deliver their pizzas because I pay for that service but I want my pizza in a timely manner and hot. I’ll spend less at other pizza shops anc get my food hot.

Tomato
Cheese
Dough..

Every ingredient is top-notch! However, sometimes the delivery is late, and they don’t give any compensation for that, should work on that.

It was in late , like 45 mins and after all the driver was rude . A d when I told them I'm gonna complain, the man on the phone told me me , ok , ot is alright, everyone complain.... I Payed a lot of money for something I don't know what I received... it is pizza or spit? I couldn't eat anyway

I worked for a Papa John’s franchise in Sumqayit, Azerbaijan, and I was forced to leave due to unethical and illegal treatment of employees.

My contract location was changed without consent, paid leave was not granted, and employment agreements were handled verbally without documentation. The number of documented employees differs significantly from the actual workforce.

These practices violate the Labor Code of Azerbaijan and international labor standards.

I have submitted a formal complaint to local authorities and attempted to contact Papa John’s International privately, but there has been no response yet.

I am sharing this publicly in hopes that the company will take responsibility and enforce proper compliance from its franchisees.