Pandora Reviews 

It’s unreasonable that you are unable to make any changes to sizing within hours of ordering online and before warehouse processing. Especially for the cost of a custom engraved bracelet that cannot be exchanged. There is no information on the product page about sizing and adding more charms means you will need to size up. Considering the cost, this is poor service!

I have been waiting for over a month for a reply from their customer service.

It’s sad to see how you made the size of the charms so little you can barely see the beauty of ur life bracelet. You are selling less and receiving a greater profit which is causing the customer to not want to buy them. Shame on you. You may may go out of business for being greedy.

Its the second time I ordered with Pandora. I clearly used the correct address in the order (I have a screenshot) and I asked for Express shipment. After one week I am still waiting for my parcel. I contacted the customer service twice. They said they can not do anything, I have to get in touch with UPS. UPS mentioned they have a problem with the address, it is incorrect. Funnily the same thing happened on my first order and here I was living in my old apartment. Noone helped me, they offered me 10% on my next order. So I am still waiting for my order and obviously I won’t order again.

If I could give 0 stars I would.
Bought charms in 3 for 2- one was a gift and unfortunately was a duplicate. Went into metro centre store to swap. Complete refusal as Eleanor said I had not paid for the item….well I certainly had. How embarrassing. Rang customer service- nissran told me they had given me incorrect information and I had to go back to store - out of my way again or return online. 11 days later. No refund. No acknowledgment even. No manager callback as promised. Everyone advises I have to wait 24-48 hrs yet I have been waiting 264hrs. One lady hung up on me after refusing to give me her name. Don’t bother, not worth the hassle. Get nomination instead 😂

Today I visited the Garden City store and received exemplary service from Melissa (Mel). She was very knowledgeable about your products and was very patient in showing me all the options for what I had in mind. I really hope that she can be recognised for this as it's not common to have that level of service.

I went into the store on Saint Maarten this week. I was there to spend money, there was 4 members of staff that I said hello too. Not one of them acknowledged me and I was stood there knowing what I wanted and they would not engage with me. They did this to a number of people on our cruise. Absolutely disgusting customer service.

Why do you say reach out to you on social media. I don't have need or want social media. We are not all followers, some of us have a real life and not faking it on social media. I set your email to my junk on purpose.

I Thought pandora would make it intuitive to share a song with someone- NOPE U NEED A COMPUTER SOFTWARE DEGREE

Unable to leave a review on the pandora website so here I am. I have purchased ID 193314C00 twice now only for both rings to quickly deteriorate. Once when cleaning and once when in a spa. Terrible quality and terribly disappointing.

They was very dismissive didn’t want to help at all walked off multiple times no system didn’t acknowledge anything I was saying very rude not a good experience at all muttering very rude things under their breath

You are idiot as soon as you enter this store. Most overpriced trash in the history. Dont buy this cause you will lose it anyway. Trashbags that designed this dont even care about quality and bracelet mechanism which is very weak

This experience was extremely disappointing, especially because I am not a first-time customer. I have purchased from Pandora before and have spent a significant amount of money with the company. In this most recent purchase alone, I placed two separate orders totaling over $250.

One of my packages from my February 6th order was lost in transit, and the biggest issue was the complete lack of communication. I was never notified that my package was lost—I had to contact customer service myself just to find out what was going on.

The customer service experience was frustrating and dismissive. I was initially offered 20% off a future purchase as a “resolution,” which made no sense considering the issue was with an order I had already paid for. After multiple back-and-forth conversations and even filing a complaint with the Better Business Bureau, the situation was finally addressed almost a month later with a 20% refund on the order, which came out to $24.62.

What made the situation even worse is that the item was intended for a special occasion, and the delay completely affected those plans. For a company that markets itself as a premium jewelry brand, I expected much better communication, accountability, and customer care.

Because of how poorly this situation was handled, I will never purchase from Pandora again. I will be taking my business to Tiffany & Co. instead, where I expect a higher level of service and professionalism that matches the price customers are paying.

Don't throw a banner advertising a premium account over the album artwork when I'm trying to look at it. Sheesh!

I don’t recommend buying from Pandora I got a bracelet and a charm for my birthday and I have had it for 10 months and I can tell you it is not stainless steel it started to turn orange and I don’t even wear it in the shower

I ordered two beads from pandora during the Black Friday sale for Xmas. A package arrived before Christmas with absolutely nothing inside! So they sent me the replacement for one bead. The other was sold out. Disappointing. However, the one they sent was a gift for my DD. It was a spacer charm/lock bead with a hinge in a cute style. Well, the lock bead (the one that holds the others on for safety so you don’t lose them) fell off today (she didn’t notice until she took off the bracelet and the other beads fell off). The lock bead fell off while she was wearing it, meaning the clasp failed and it opened. She is deeply disappointed. I will see what they do to resolve it, but based on previous experience they will just offer me a 20% discount. Seems worth it, just buy another bead that will fall off at 20% off. Even if I somehow get them to replace it, it will likely fall off again. Honestly the quality is just so disappointing. I look at the reviews and many people have the same issue. And yes, they are mass produced and then heavily discounted periodically. You know they are marked up a lot when they do this. I prefer Trollbeads anyway. You can tell the difference in quality. But my DD likes what is trendy, and this is how they make $$$.

Stupid expensive for what you get. A basic plain bracelet for $275!! Without any charms, so of course you need to buy charms for it, $60 and up for ridiculous charms that are not even real silver or real gold. Gold plated isn’t real gold! So why is Pandora charging $275 for a basic gold plated charm bracelet?? How do you justify that price?? Quite a few friends of mine that have bought gold plated jewelry from Pandora has told me it tarnishes fast, and two of my friends have said their bracelet broke in just under a year even!!!! So how is it that Pandora is still a thing? Chinese made jewelry.. hmm 🤔
I would never buy anything from there again, not happy with how they rob you with their prices. Soon enough all Pandora shops will close because a lot of people are not happy as you can see by the reviews. Either lower your prices knowing the jewelry is not the best quality, or expect to close in the near future.

Really poor customer experience. CUSTOMER agents kelvin did nothing to help. It was a bday present for my partner and the customer agent lacked empathy or provided appropriate gesture for the inconvience. Order won’t come on time and they don’t care.

It's unfortunate that this company has gone downhill. Customers service has to be the worst. I went in to the store at Vaughn Mills. Because one of the little stones had fallen out of my ring.She could not find my order online.And she refused to serve me. I will never go into a Pandora store and purchase anything ever again. I'm please beware, it's not worth it don't waste your money. There are other stores with better value and customer service.

terrible. i got my promise ring in august of last summer. the size was wrong and before the 30 day warranty i stopped in to get a different size and they said it was past due the 30 day warranty but it wasn’t. i even brought the receipt. i kept the ring and kept wearing it. then when i see multiple diamonds falling out of my ring. not worth the money and the costumer service is the worst i’ve seen.