PandaRemit Reviews 

860
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of use, fast transfer speeds, and favorable exchange rates, making international remittances convenient and efficient. Many appreciate the user-friendly operation and the ability to send money quickly, often within minutes, to various countries. The service is seen as reliable for both small and large transactions, with some users having positive experiences over several years. However, some people were dissatisfied with the customer service, citing unresponsiveness and long waiting times for issues to be resolved. There were also occasional reports of delayed transfers, with money not arriving as expected or taking much longer than advertised, leading to frustration.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment, with some praising fast and smooth... See more

Service

Customers had ambiguous experiences with service, with many expressing significant disappointment and... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing unresponsiveness and a lack of... See more

User experience

Consumers find the user experience to be positive, with many reviewers expressing satisfaction with the app's... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting that customer support is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more


Company details

  1. Business and IT Consulting Agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

3.9

Great

TrustScore 4 out of 5

860 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(860)

161 reviews in the last 12 months

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Rated 1 out of 5 stars

Remittance with Pandaremit

Its now a week and there is no concrete answer from Panda remit about when they will return my money

7 August 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

Sorry for the inconvenience. We offered our customer service WhatsApp number (+86 18958152478) in your last comment, yet we haven't received your contact. You can also give your WhatsApp number, and we'll contact you asap to solve your transaction issue.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 3 out of 5 stars

The first time used to be so…

The first time used to be so disappointed that money was undelivered it first used a panda remit in 2020 and now I'm trying to use it again and succeed but still a little disappointed when sending money back into my account

6 August 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service. We're committed to enhancing our user experience, and your insights are invaluable in helping us achieve this goal.

If you have any problems, please don't hesitate to contact us(WhatsApp + 1 425 534 4211). We will do our best to solve them for you and look forward to providing you with a better remittance experience.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Supersonic & Hazzle free Transfer

I made my first transaction today and the support from the customer care executive was superb. I experienced a hazzle free transfer and that too within few minutes. Thanks for all the support and will ensure to use your platform only to transfer.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Honestly very easy to use app

Honestly very easy to use app. They often give rate fee coupons and its easy to transmit from overseas to alipay or weixin. Credits almost instantly. Been using it over remitly due to better fees.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

It's easy to operate on Panda Remit…

It's easy to operate on Panda Remit pages and only took me 3-5 minutes to register and finish my first remittance. This fluent process is more efficient than bank transfer or other APP products. And you can trust Panda Remit with money safety. I never met any security problems thanks to their team.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

I'm really satisfied with Panda Remit…

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And it's very easy to click on its APP pages. I highly recommend it to any friend who needs to do cross-border remittances.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Scam, took my money and not processed it after2 days

I spent two days waiting for a transfer on an account that I registered and using far back during COVID times. I had to prove that my Chinese name is equal to my Chinese mando alphabetic spelling and the customer service just keeps telling me to wait for 1 business day after 1 business day for such a simple problem. I never had ANY such ridiculous holdback with other remittance platforms. Panda remit in 2025 should be avoided at all cost. I will be escalating a complaint with the authorities should this not be resolved and am prepared to take this company to the small claims court

2 July 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.

Our British partner has used a new mechanism to match names and abbreviations, so there might be some mismatch happening. Your concerns have been taken seriously. Please feel free to contact us through WhatsApp (+44 7709 535853) to handle your transaction order. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Panda Remit customer service really…

Panda Remit customer service really gave me a big help. I always used bank transfers to send money to family. But one day they were in an emergency that couldn't wait that long. I contacted Panda Remit customer service and the agent taught me how to bind a bank card, bind a recipient, how to receive money. Thank you agent 8000 for solving my problem.

2 July 2025
Unprompted review

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