Pallet2Ship Reviews 1,844

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The delivery service is frequently described as efficient, fast, and hassle-free, with many consumers noting the quick response times and smooth user experience. However, some customers also noted issues with collection and delivery, reporting delays and missed pickups. A few people were dissatisfied with the customer service in these instances, mentioning a lack of communication and difficulty resolving problems, particularly when shipments encountered unexpected issues.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services, highlighting ease of use, timely... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent service from start to... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the staff for being friendly,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, quick... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick and effective responses from... See more

Based on these reviews

Rated 5 out of 5 stars

Three absolute highlights: 1) Really good communication throughout 2) Great price for our pallet delivery 3) Not only was there no fuss in collecting an awkward heavy pallet but the driver came w... See more

Company replied

Rated 5 out of 5 stars

Every International Palletised Consignment that we have booked via Pallet2Ship has been delivered in good time, not to forget the Customer Service Team (Dan-E, George & Nikki), they are high profile... See more

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Rated 5 out of 5 stars

Have used Pallet2ship a couldn't of times now, and its such a simple, easy to use, quick service. Still amazed at how quickly they can deliver. Our office is based in Okehampton, and they managed to c... See more

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Rated 5 out of 5 stars

Pallet2Ship helped us move items from the UK to the Antipodes. Even though our shipment can't have been very significant, Dan was careful to communicate with us every step of the way and respond kindl... See more

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Rated 5 out of 5 stars

We had the need to import goods from the USA and found pallet2ship by an online search. Their website made it extremely simple to get quote. Following the quote I received a call to clarify the fine... See more

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Rated 5 out of 5 stars

Couldn't recommend Pallet2Ship enough! After being let down on an urgent shipment needed from Spain to the UK, Dan E worked with me to arrange collection on a Friday, and the pallet we required wa... See more

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Rated 5 out of 5 stars

I was struggling to arrange a last minute urgent 2 pallet shipment to Malta. I booked Pallet2Ship online after seeing their reviews and they did not disappoint. Having picked the DHL option, I only fo... See more

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Rated 5 out of 5 stars

Having never shipped anything from the USA before the whole process seemed rather daunting. The team at Pallet2ship offer a really great online system to help you organise your shipment. I also needed... See more

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Rated 5 out of 5 stars

I am not really familiar with importing goods recently & needed to get some equipment of mine back from Poland, I googled for companys that advertised shipping & asked pallet to ship to quote me, I... See more

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Rated 5 out of 5 stars

This was the first time that I had shipped a large item from abroad and found Pallet2ship to be first class. They helped me with all of the logistics and also ensured that all the paperwork was in ord... See more

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Rated 5 out of 5 stars

We very rarely send oversea parcels. We used Pallet2Ship for a NI consignment and Andreea was amazing, helping us each step of the process to complete forms. We were also kept up to date with the proc... See more

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Rated 5 out of 5 stars

We used Pallet2Ship for the first time to send a pallet of goods to Denmark. The pallet was collected within the time frame provided. We received regular updates from Andreea, which we were very... See more

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Rated 5 out of 5 stars

Pallet2ship made sending a pallet from the UK mainland to Northern Ireland very easy. Their online instructions were easy to follow which helped with the paperwork and preparing the pallet. They colle... See more

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Rated 5 out of 5 stars

Amazing to work with, especially George! I was reached out to and assisted within moments of starting my inquiry, George was very on it and incredibly helpful, especially after I'd made a mistake with... See more

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Rated 5 out of 5 stars

Great experience from the start. A very easy to use Website with seamless ordering. Very prompt collection for an oversize pallet. When I needed to contact customer services Dan.E replied within minut... See more

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Rated 5 out of 5 stars

Excellent experience from start to finish. The team were responsive and followed up to make sure things ran smoothly. Very competitive pricing, couldn't ask for more. Gabriela was particularly atte... See more

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Rated 5 out of 5 stars

AMAZING company we could not be happier. The ease of arranging the pallet delivery to the lovely driver who collected the pallet from us, he was very friendly and helpful. The pallet was delivered to... See more

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Rated 5 out of 5 stars

Absolutely outstanding service! The delivery was incredibly smooth—fast, easy, and completely hassle-free. Everything arrived just as expected, with no delays or complications. A special mention go... See more

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Rated 5 out of 5 stars

Our Wm Holland bath was delivered without any hassle. The driver contacted us shortly before arriving and everything went smoothly. From arranging delivery to the day it arrived was only 3days so very... See more

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Rated 5 out of 5 stars

I USED THIS SERVICE TO SEND A PALLET TO THE ISLE OF WIGHT, IT WAS A QUICK & EASY PROCESS FROM START TO FINISH. GABRIELA I WAS EXTREMELY HELPFUL WHEN I NEEDED SOME HELP, SHE KEPT ME INFORMED ON THE PRO... See more

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Rated 5 out of 5 stars

Really impressed, everything was collected & delivered on time & even when I had a few questions, they contacted me via email extremely quickly, which can be a rarity in logistics business. I dealt wi... See more

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Rated 5 out of 5 stars

Dan E is a credit to the company, he dealt swiftly with my delivery when another company let me down. He kept me fully informed as to the progress of my shipment and helped me through the whole import... See more

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Rated 1 out of 5 stars

I booked 4 pallets to go to the Netherlands on a Thursday for a collection Friday. Used Kuehne + Nagel service through them. Called multiple times to confirm the collection and was told each tim... See more

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Rated 5 out of 5 stars

Interface between HQ, me and drivers was excellent. Dan, at HQ, was knowledgeable and replied quickly and effectively to my various queries The driver could not have been more helpful at unloading... See more

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Rated 5 out of 5 stars

Easy to book, collected and delivered on time with no delays. Customer service is on point, i have emailed to confirm if the driver is coming in to collect since it was 3pm and i have received a conf... See more

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Rated 5 out of 5 stars

The Driver was persistent (his map lead him to the wrong entrance) but he kept looking till he found the property. The Driver was very helpful in the unloading of the pallet and friendly and courteous... See more

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Rated 5 out of 5 stars

Great communicaton and rapid responses to e-mails meant the process was fast, efficient and we alsways knew where we stood. WE were expecting a delivery on a project with tight timelines so this was g... See more

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Rated 5 out of 5 stars

I had a great experience with Pallet2Ship! Andreea was extremely helpful !!!! Responded quickly and guided me through the whole process with care. Everything went smoothly from start to finish. Amazin... See more

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Rated 5 out of 5 stars

Used to ship some equipment from mainland Europe to to the UK. Hassle free experience and cost effective too! Excellent customer support team who were always happy to assist. My package even arrived m... See more

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Rated 5 out of 5 stars

Highly recommend them without a second thought! The team is super customer-friendly, special thanks to Andrea for her amazing support. I’ll definitely be working with them again in the future. - Team... See more

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Rated 5 out of 5 stars

Great experience with them for the first time using their service, even have been a small problem as I misread the mails from them. But one day before the collection I just phone them up just to confi... See more

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Rated 5 out of 5 stars

We use this company for pallets coming in from Europe a few times now. Communication is excellent and Dan is always so helpful in sorting out our quotation and answering any questions we have and foll... See more

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Rated 5 out of 5 stars

Very competitive price and excellent customer service. Staff was very helpful in arranging pick up and drop off . Thanks G and D . Will be hiring their services again.

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Rated 1 out of 5 stars

Shocking service can never get a hold of anyone. Was late collecting goods even though we booked a same day collection. Then once delivered the goods were damaged and we was never informed. Would stay... See more

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Rated 5 out of 5 stars

I had a great experience with Pallet2Ship. Everything went smoothly from start to finish – the delivery was fast, the documentation was easy to complete, and the whole process was very straightforward... See more

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Rated 5 out of 5 stars

Having no experience at importing for my own account, I was at a loss as to how to make the arrangements to have 3 gas fireplaces (worth $15,000) shipped from the UK to the USA. Fortunately, someone... See more

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Rated 5 out of 5 stars

The customer service was fantastic! Dan answered every question promptly and made my shipment very some and stress free. I definitely will use Pallet2Ship for all my shipping needs.

Company replied

Rated 5 out of 5 stars

This was a seamless and fast shipment from London to Utrecht using Fedex, I was expecting issues that never came. The cost was very competitive and earlier issues with the EORI numbers were resolved b... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Booking was straightforward, collection was exactly when promised, and delivery was fast and hassle-free. Communication throughout was clear and professional, w... See more

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Rated 1 out of 5 stars

Horrible experience with pallet2ship. Ref: 10005198027 My seller booked a shipment online, was quoted a price, and paid in full. Only after payment was taken was we told the service bo... See more

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Rated 5 out of 5 stars

First time I used pallet2ship and everything worked well. Price is reasonable and my seller received all items in the parcel intact. I used Forted to deliver the pallet in the end. Customer service at... See more

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Rated 5 out of 5 stars

Recommend this company for pallet delivery services. I’ve Sent my car door and had no issues. Gabriela was spot on, kept me up to date with every step of delivery. +++

Company replied

Rated 5 out of 5 stars

Pallet 2 Ship was an easy company to deal with. Although their services were booked direct by a client of ours I found them extremely professional. Gabriela in particular was extremely helpful and kep... See more

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Rated 5 out of 5 stars

I would like to thank Gabriela for her excellent assistance with the collection and delivery of a machine. She was professional, efficient and communicated clearly and stayed on top of every detail an... See more

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Rated 1 out of 5 stars

Final Updated Review: I booked a business-to-business shipment from GB to Northern Ireland through Pallet2Ship. After payment, I was asked to generate a commercial invoice — at th... See more

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Rated 5 out of 5 stars

It's been such an amazing delight to have a customer service person who is always on the side of the customers. These days proper customer service is dwindling away and you are very lucky to be on con... See more

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Rated 5 out of 5 stars

Easy booking process, someone was at the other end of a phone with any questions we had. Will be using again when we need any pallets shiping in the future!

Company replied

Rated 5 out of 5 stars

My experience with Pallet2Ship was absolutely fantastic. From start to finish they were informative, accommodating, and explained the many steps of the process of shipping freight from North America... See more

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Rated 5 out of 5 stars

Fantastic, smooth and efficient 5* delivery service, first time we've needed a shipment to the USA and it could not have gone better, the website was simple and easy to use for booking, Gabriela was f... See more

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Rated 1 out of 5 stars

Avoid using this company to book collections of pallets. We used them before, but their service this time has been awful. We paid for collection of 9 pallets from the Netherlands to th... See more

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Rated 4 out of 5 stars

The delivery was on time and the driver was great. 5 stars for that bit. Unfortunately one corner of the pallet was badly damaged, to the point where it is unusable. Hopefully I’ll not need to retu... See more

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Rated 5 out of 5 stars

Great customer service and swift responses with queries. It was great to deal with Gabriela, she was very patient and there to assist me throughout the whole process.

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Rated 5 out of 5 stars

Reliable and Professional Service! I’ve had a great experience with Pallet2Ship.My parcel arrived exactly when promised, and the whole delivery process was smooth and stress-free. The tracking upda... See more

Company replied


Company details

  1. Courier Service
  2. Transportation Service

Written by the company

Pallet2Ship is a UK freight forwarder with 15+ years of experience, built for SMEs. Instant quotes, global carriers, competitive prices — no credit account needed.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Shipping made easy

Shipping with this company is pretty easy and straightforward through their portal. Contact Dan, he so friendly and is always ready to help.

12 February 2026
Unprompted review
Pallet2Ship logo

Reply from Pallet2Ship

Thank you for taking the time to share your feedback!

We’re glad to hear you found the process straightforward and easy to manage through our platform. It’s also great to know Dan was able to support you along the way — we’ll be sure to pass on your kind words.

We truly appreciate your comments and look forward to assisting you again.

Many thanks,
Pallet2Ship

Rated 5 out of 5 stars

Professional and effective service

They were professional, fast and efficient and our goods were delivered on time and without any challenges

11 March 2026
Unprompted review
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Reply from Pallet2Ship

Thank you for taking the time to share your thoughts, Charles!

We’re pleased to hear everything was handled efficiently and that your shipment arrived as expected without any issues.

We truly appreciate your feedback and hope to assist you again in the future.

Kind regards,
Pallet2Ship

Rated 5 out of 5 stars

Gabriela was very responsive and made…

Gabriela was very responsive and made sure that everything went well. She was a star!

6 March 2026
Unprompted review
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Reply from Pallet2Ship

Thank you for taking the time to share your feedback, Dan!

We’re delighted to hear Gabriela was able to support you and ensure everything ran smoothly.

We’ll be sure to pass on your kind words to her.

Many thanks,
Pallet2Ship

Rated 5 out of 5 stars

Great team

Great team, really helpful. Thanks Dan for your help with our queries.

9 March 2026
Unprompted review
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Reply from Pallet2Ship

Thank you for taking the time to share your feedback, Fabien!

We’re really glad our team could assist you and that Dan was able to help with your queries.

We’ll be sure to pass on your kind words to him.

Best wishes,
Pallet2Ship

Rated 5 out of 5 stars

Great service from Pallet2Ship

Great service from Pallet2Ship, easy steps to get the pallet sorted and was kept updated up until delivery. Will use again!

6 March 2026
Unprompted review
Pallet2Ship logo

Reply from Pallet2Ship

Thank you for taking the time to share your thoughts, Iain!

We’re pleased to hear the booking process was straightforward and that you felt well informed all the way through to delivery. That’s exactly the experience we aim to provide.

We truly appreciate your support and look forward to helping you again in the future.

Best regards,
Pallet2Ship

Rated 5 out of 5 stars

Great service and communication

Great service and communication

5 March 2026
Unprompted review
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Reply from Pallet2Ship

Thank you for taking the time to leave feedback, Pete!

We’re really pleased to hear you were happy with the service and the communication throughout the process.

Your comments are much appreciated.

Many thanks,
Pallet2Ship

Rated 5 out of 5 stars

This was the first time that I had…

This was the first time that I had shipped a large item from abroad and found Pallet2ship to be first class. They helped me with all of the logistics and also ensured that all the paperwork was in order and payments made on a timely manner in order to get a swift delivery. I would highly recommend this company.

5 March 2026
Unprompted review
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Reply from Pallet2Ship

Thank you for taking the time to share your feedback, Gregory!

We’re delighted to hear your first experience arranging an international shipment went so well and that our team could guide you through the logistics and paperwork. It’s great to know everything came together smoothly for a timely delivery.

We truly appreciate your recommendation.

Warm regards,
Pallet2Ship

Rated 4 out of 5 stars

The delivery was on time and the driver…

The delivery was on time and the driver was great. 5 stars for that bit. Unfortunately one corner of the pallet was badly damaged, to the point where it is unusable. Hopefully I’ll not need to return my purchase, but if I did, the pallet would need major repairs before I could use it.

27 February 2026
Unprompted review
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Reply from Pallet2Ship

Thank you for taking the time to share your feedback, Anne!

We’re very pleased to hear the delivery arrived on time and that the driver provided a great service.

At the same time, we’re sorry to hear the pallet base sustained damage during transit. While pallets travel through multiple handling points within the freight network, we completely understand your concern.

We appreciate you bringing this to our attention and your overall positive comments regarding the delivery.

Kind regards,
Pallet2Ship

Rated 5 out of 5 stars

Smooth Shipping Of Pallet From Australia

Smooth process for shipping a pallet from Australia to the U.K. We were kept informed throughout the process and response was quick with any queries we had. I dealt mostly with Dan. Wouldn't hesitate to use again.

4 March 2026
Unprompted review
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Reply from Pallet2Ship

Thank you for taking the time to share your feedback, Laurence!

We’re really pleased to hear the whole process ran smoothly and that you felt well informed throughout. It’s also great to know Dan was able to assist you promptly whenever needed.

We truly appreciate your support and would be delighted to help again in the future.

Kind regards,
Pallet2Ship

Rated 4 out of 5 stars

All went to plan

26 February 2026
Unprompted review
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Reply from Pallet2Ship

Thank you for taking the time to share your feedback, Thomas!

We’re pleased to hear everything went exactly as expected. It’s always our goal to make the process straightforward and dependable.

We appreciate your support and hope to assist you again in the future.

Best wishes,
Pallet2Ship

Rated 5 out of 5 stars

North America to UK - Personal Move (2) Pallets

My experience with Pallet2Ship was absolutely fantastic. From start to finish they were informative, accommodating, and explained the many steps of the process of shipping freight from North America to the UK. At every turn, it seemed they found a way to solve problems I assumed were going to be up to me to solve, all the while remaining incredibly reasonable in terms of pricing. I am not sure I have left a review that deserved 5 stars as much as Pallet2Ship does, but 5 is all they allow me to give.
They took a process that generally is by default going to be kind of a stressful one from someone moving home and shipping their personal effects across an ocean, and just said they would take care of it, and then they followed through. I appreciated every interaction and will be recommending them to anyone and everyone that mentions needing a service like this. An overall great experience and excellent service.

23 February 2026
Unprompted review
Pallet2Ship logo

Reply from Pallet2Ship

Thank you for taking the time to share your thoughts, Daniel!

We’re truly grateful for your generous feedback and are so pleased we could make the process smoother for you during such an important move. It’s especially rewarding to hear that our team could step in and support you every step of the way.

Your recommendation means a great deal to us, and we wish you all the very best in your new chapter.

Warm regards,
Pallet2Ship

Rated 5 out of 5 stars

delieve on time for heavy item

9 February 2026
Unprompted review
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Reply from Pallet2Ship

Thank you for your feedback, Hendrix!

We’re pleased to hear your heavy item was delivered on time. Providing reliable and efficient service for shipments of all sizes is always our priority.

We appreciate your support and hope to assist you again in the future.

Many thanks,
Pallet2Ship

Rated 5 out of 5 stars

Good communication and they did what…

Good communication and they did what they said they were going to do.

16 February 2026
Unprompted review
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Reply from Pallet2Ship

Thank you for taking the time to share your feedback, Clive!

We’re pleased to know you felt well-informed throughout and that everything went exactly as planned.

We really appreciate your comments and hope to assist you again in the future.

Kind wishes,
Pallet2Ship

Rated 5 out of 5 stars

Pallet2ship were reliable and delivered…

Pallet2ship were reliable and delivered on time. Just what you need with important goods to be shipped.

18 February 2026
Unprompted review
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Reply from Pallet2Ship

Thank you for taking the time to review us, David!

We’re really pleased to hear everything arrived just as it should and that your experience met such a high standard. Feedback like this means a lot to our team.

We appreciate your support and would be glad to assist you again in the future.

Best regards,
Pallet2Ship

Rated 5 out of 5 stars

Great experience from the start

Great experience from the start. A very easy to use Website with seamless ordering. Very prompt collection for an oversize pallet. When I needed to contact customer services Dan.E replied within minutes. Excellent service!!

10 February 2026
Unprompted review
Pallet2Ship logo

Reply from Pallet2Ship

Thank you for taking the time to review us, Bill!

We’re delighted to hear everything ran smoothly for you, from placing the order online to arranging collection for your larger shipment. It’s especially nice to know Dan was able to assist you so quickly when you needed support.

We truly appreciate your feedback and hope to work with you again in the future.

Warm regards,
Pallet2Ship

Rated 5 out of 5 stars

Thank you

Thank you Gabrilela, The goods have been successfully delivered, faster than expected, on time, in perfect condition.

10 February 2026
Unprompted review
Pallet2Ship logo

Reply from Pallet2Ship

Thank you for taking the time to leave feedback, Cristina!

We’re so pleased to hear your shipment arrived sooner than anticipated and in great condition.

We truly appreciate your kind words and hope to assist you again in the future.

Best wishes,
Pallet2Ship

Rated 5 out of 5 stars

Excellent fast service

The pallet was picked up Thursday, and delivered noon Friday. Track was available and the delivery driver was friendly and very helpful. What could you ask for? 5 stars

13 February 2026
Unprompted review
Pallet2Ship logo

Reply from Pallet2Ship

Thank you for taking the time to share your thoughts, Colin!

We’re really pleased that everything moved along so quickly and that you were able to follow the progress along the way. It’s also great to hear the driver left such a positive impression — we’ll be sure to pass that on.

We appreciate your support and would be glad to assist you again anytime.

Kind regards,
Pallet2Ship

Rated 5 out of 5 stars

Brilliant Customer Service

Every International Palletised Consignment that we have booked via Pallet2Ship has been delivered in good time, not to forget the Customer Service Team (Dan-E, George & Nikki), they are high profile members that are so fast to help with any query that we have.
THANKS GUYS :)

13 February 2026
Unprompted review
Pallet2Ship logo

Reply from Pallet2Ship

Thank you for taking the time to share your feedback, Rehan!

We’re delighted to hear your international shipments have been running smoothly and that our colleagues have been able to assist you whenever needed.

Our team works hard to provide quick, reliable support, so it’s wonderful to know their efforts made such a positive impression.

We truly appreciate your continued trust and look forward to supporting your future shipments.

Many thanks,
Pallet2Ship

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Booking was straightforward, collection was exactly when promised, and delivery was fast and hassle-free. Communication throughout was clear and professional, which gave real confidence that everything was being handled properly. The pallet arrived in perfect condition with no delays or issues. Very competitive pricing for the level of service provided. I wouldn’t hesitate to use Pallet to Ship again and would happily recommend them to others.

10 February 2026
Unprompted review
Pallet2Ship logo

Reply from Pallet2Ship

Thank you for taking the time to share your thoughts, Sarah!

We’re delighted to know the entire process felt smooth and well-managed.

Your kind comments are truly appreciated, and we’d be more than happy to support you again in the future.

Many thanks,
Pallet2Ship

Rated 5 out of 5 stars

Always on point

Superb as usual. I have used Pallet2Ship in multiple businesses, and they never fail to deliver

22 January 2026
Unprompted review
Pallet2Ship logo

Reply from Pallet2Ship

Thank you for taking the time to share your feedback, Gaetano!

Your ongoing confidence in our team is truly appreciated, and we’re glad we can consistently support your shipping needs.

We look forward to working with you again.

Many thanks,
Pallet2Ship

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