Paintstop Reviews 

67
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company, sharing wonderful feedback about online purchases. Consumers frequently praise the exceptionally fast delivery services and the very competitive prices offered across a wide and appealing product range. Many buyers also appreciate the secure packaging methods that consistently help keep fragile paint tins safe during transit to their homes. Some reviewers were not happy with delivery issues, noting occasional damaged tins, upside-down packages arriving at the door, or minor courier complications. A few people also mentioned receiving incorrect items, facing unexpected product color mismatches, or experiencing minor dispatch delays with their overall orders.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the competitive pricing, safe... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally fast... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the extremely competitive... See more

Order

Consumers find order to be a largely satisfying experience, frequently praising the very easy online ordering... See more

Service

Customers consistently note positive experiences with service, highlighting amazing support, great value for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just short of a 5 star review, only because my paint order was inadvertently delayed. The range and prices on offer were absolutely comparable to other large online paint outlets, and in many respe... See more

Rated 4 out of 5 stars

Quick dispatch and delivery service. Paint samples wrapped very well but one of them arrived dented- hence 4 rather than 5 stars.

Rated 5 out of 5 stars

Great company (so far!). This is my 3rd delivery, 2 via Homebase and one direct… all Farrow and Ball paint and extras. Ordered Monday, received today Wednesday all by DPD. Really securely packaged eve... See more

Rated 4 out of 5 stars

I wanted a sample of a paint I liked and couldn’t believe it was free! And nothing for the delivery, which took a couple of days- what’s not to like!!👍


Company details

  1. Paint Store
  2. Do-it-Yourself Shop
  3. Hardware Store

Written by the company

Paint Stop Ltd is a team that have been in the decorating & hardware trade for over 30 years. Our product range is the most extensive that you will find with full paint tinting systems available for Dulux, Johnstones, Crown, Craig & Rose, Zinsser, Macphersons, Sandtex, Sadolin, Little Greene, Paint Library, Farrow & Ball and more! We also stock a full range of ready mixed paint colours from all the top retail brands.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(67)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Comprehensive and well designed offering

This was a very well designed offering and a comprehensive selection of decorating items. Very pleased with top brands at low prices, easily offsetting reasonable delivery charges. Quick delivery, well packaged. This will be my go to store for decorating, very pleased. Excellent web site.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent prices and great choices

Excellent prices and great choices - my order arrived quicker than expected and the paint was a good price. I will definitely buy from them again and certainly recommend.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have been using the High Wycombe store whilst I restore my house. Service is always really good and it is easy to park outside. Very happy.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great company (so far!). This is my 3rd delivery, 2 via Homebase and one direct… all Farrow and Ball paint and extras. Ordered Monday, received today Wednesday all by DPD. Really securely packaged even though 2 packages arrived upside down! Always a worry when ordering paint. My go to DIY shop now.

5 November 2025
Unprompted review
Rated 1 out of 5 stars

I received a severely damaged and dirty…

I received a severely damaged and dirty tin of Farrow & Ball paint. I emailed Paint Stop with photos of the damage and they basically said tough, I’m sure the paint is fine. I paid full price for a damage free tin. Appalling customer service. No compensation offered. Obviously don’t understand how to install customer loyalty.

11 September 2025
Unprompted review
Paintstop logo

Reply from Paintstop

I’m sorry you feel that our customer service was not at our usual standards. I am aware of your complaint and I know this kind of language was certainly not used by our staff.
I have reviewed your issue though and can see that your tin had a small dent in the bottom that would not affect the paint inside or the ability to use it (open and close the tin). Also, as this is mixed paint sometimes there is some paint residue after shaking and this is wiped off the can before sending. I can assure you that all our Farrow&Ball is brand new and made to order, we are an official stockist.

Rated 5 out of 5 stars

local DIY shop online

Don’t have a local DIY shop so tried these as they had a huge selection. Everything turned up fine, paint was packed extremely well with special packaging to hold the cans in place inside the boxes. Surprised to see bad reviews here

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money on poor quality paint and appalling customer service

£108 Farrow & Ball paint tin arrived unsealed with tape around the lid (so the paint has spoiled), dried paint around the rim (so the lid can’t be closed after application) and paint leaking inside the cardboard packaging (so a quantity of paint has been lost).

They claimed this “is not uncommon” which is a worry. They said it “will not compromise the quality of the paint” which is a lie based on what Farrow & Ball say. They refused a refund, offering a small tin to replace the lost paint.

Don’t waste your time and money!

21 July 2025
Unprompted review
Paintstop logo

Reply from Paintstop

A replacement was offered and rejected. All paints (mixed or not) are sent out with tape around the lid to prevent spillage.

Rated 1 out of 5 stars

Missing and damaged orders

Ordered two colours from this company and was supposed to be delivered by DPD. Despite being Amazon Prime. First order took several days to come and arrived damaged. Mishandled delivery. Second was supposed to have arrived 2 hours ago. No trace of goods or driver. Won’t be using again. Decorating was supposed to start tomorrow and now can’t. Don’t know when they can start. This is a disgrace. Just seen other similar stories on here. Will be starting a chargeback

15 July 2025
Unprompted review
Paintstop logo

Reply from Paintstop

Hello. We are not on Amazon prime. May you be mistaken? We cannot find yourself on our records but we apologise for any problems you may be having with couriers.

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