PaintNuts Reviews 

778
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the accurate color matching capabilities and the straightforward online ordering process provided for various vehicle paint requirements. Many buyers find the offered products very easy to apply for minor scratches and note that their packages often arrive promptly. Some reviewers were not happy with the extended delivery times and experienced significant difficulties reaching customer support for timely assistance. A few individuals also mentioned that certain paint shades did not match their vehicles correctly despite providing their vehicle registration details. Other people noted that tracking information was sometimes inaccurate and communication regarding delays could be improved.

What people talk about most

Product

Clients share ambiguous opinions on product experiences. While many reviewers highlight a perfect colour... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of efficient... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the exceptional colour match... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of differing... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast in their interactions. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered touch up pen and scratch remover bundle never received touch up pen,sent an email 5 days ago still no reply got a reply today sending out a touch up pen.

Rated 4 out of 5 stars

While I have had very limited experience with PaintNuts, I was pleasantly surprised with the colour match of the paint I have bought from them to touch up a MintGreen Fiat. I don't think the ordering... See more

Rated 5 out of 5 stars

I ordered a spray paint from PaintNuts to deal with scratch/scuff on the car. Unfortunately I misentered my email the first time and received no confirmation of the order or delivery details. A fe... See more

Rated 5 out of 5 stars

After trying four different companies including Vauxhall (who tell me they haven’t got a touch up paint for my grey corsa) paint nuts were the only people that actually produced the colour to match... See more


Company details

  1. Paint Manufacturer
  2. Automotive Repair Equipment Wholesaler
  3. Paintings Store

Written by the company

At PaintNuts, we’re passionate about paint. As a UK manufacturer, supplier, and retailer, we specialise in automotive refinishing products, trade paints, and solutions for the home and garden. From quick fixes to professional results, we’ve got you covered. Whether it’s repairing stone chips, scratches, or scuffs, our advanced colour-matching technology ensures your car touch-up pen, aerosol, or full repair kit is the perfect match every time. For larger repairs, we also supply complete paint systems and accessories to help you achieve a flawless finish. And it’s not just DIY, PaintNuts proudly supplies professional bodyshops across the UK, supporting them with high-quality products they can rely on.


Contact info

3.2

Average

TrustScore 3 out of 5

778 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(778)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Just enter your Reg & they send the correct colour touch up stick for your car paintwork. Perfect colour match

25 July 2026
Rated 5 out of 5 stars

After trying four different companies…

After trying four different companies including Vauxhall (who tell me they haven’t got a touch up paint for my grey corsa) paint nuts were the only people that actually produced the colour to match it.
Many Thanks.All the other companies told me that their paint would be the perfect match but to no avail.
I wasted money purchasing their product.

25 July 2026
Rated 5 out of 5 stars

Fab company, product and service

I spoke to this company, yes actually spoke to a human in a business which is so rare these days. Both ladies on the two occasions were brilliant. I needed some spray paint urgently. The first lady talked the paints so that I would order the correct one and when I rang back a different lady said to call her back with the order number and she would go to see the dispatch team to make sure it was sent the same day. Lo and behold I received the paint the very next day. What a fabulous experience.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Utter fiasco. Have the robots taken over??

Have the robots taken over??
July 06: Order placed and confirmed.
July 07: Order being processed.
July 16: More information requested on my paint.
July 16: Requested information provided and acknowledged.
July 18: Reminder to provide further paint details.
July 18: Information provided again. Receipt acknowledged.
July 20 1647: Confirmation of initial order received. Delivery July 09 - July 15.
July 20 1648: Order cancelled and full refund issued.
July 20 1649: Receipt of paint details acknowledged and order passed for processing.

Since then, despite my follow up - NOTHING, From my interactions with PaintNuts it would appear that the "Help" Team is issuing around 100 tickets per day! What is going on???

20 July 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars

The touch up paints we ordered have been perfect and I will be ordering lots more.

Great job to everyone on your team

30 July 2026
Unprompted review
Rated 5 out of 5 stars

New VW colour

Touch up pen arrived within a week, pretty good considering it was for a new VW colour which the VW dealer was unable to supply.
Colour match is excellent but it really needs the clear laquer to do it justice.
The only reservation is that there is no agitator bal in the pen to aid agitation

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Colour is totally to wrong

Colour is totally to wrong! How they could say this is even remotely the correct colour is a joke! Contacted the company and said they would look into it. Now ignoring my emails! Do not waste your money.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Speedy delivery, quality products and easy to use

Ordered a set that container filler, wet and dry sanding pack, primer, paint and lacquer. Website stated that they could match the paint colour from the registration. Order was delivered extremely quickly and all the products were excellent. This was the first time I have tried to do any sort of body work and I found it extremely easy thanks to the easy to follow instructions and the quality of all items. The car now looks as though it hasn’t had any damage at all. The colour match was perfect and I will 100% be using this company again should I need to do this sort of work again

26 July 2026
Unprompted review
Rated 5 out of 5 stars

BMW colour match is excellent

Paint touch-up kit delivered within a week of ordering. Coulour match is spot on, despite BMW not producing a kit for my colour (C68 Fire Red).
Ultra fine point on all 3 sticks are so easy to use on the small chips on my car.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

got there in the end

at first give them car reg... sent wrong colour.. sent e. mail kept getting got ticket .. ..no joy.. then rang spoke to very nice lady .. sorted it out ..sent thhe correct paint .. within 2 days ..so well done got there in the end ..so my advise ..ring..speak to very nice lady.. good luck..

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. Colour match was perfect, achieved simply by providing reg.no of car. Their website then confirms car's details and I simply had to choose what type of product I needed. In my case, I wanted a can of spray. The result is indistinguishable from the car's actual colour. Delivery via the Evri courier service was equally good - not ultra fast, but bearing in mind that the product isn't "off the shelf", that was no problem. I happily recommend Paintnuts and would definitely use them again for my current car or any future vehicle.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Company may be ok but delivery is not.

Order was acknowledged by once EVRI GOT IT A DISASTER. It’s been at their hub for over two weeks. Nothing! I have to follow up with Paintnuts! Got a ticket then nothing, wait a bit, nothing, asked for a refund, NOTHING.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

TR25498

TR25498. Sent completely wrong colour; ordered Golden Oak UPVC paint at a cost of £32.99 plus P&P and received some kind of bright orange. Used the companies complaints service and received no reply. Waste of time and waste of money!

10 July 2026
Unprompted review
Rated 1 out of 5 stars

I tried to cancel 15minutes after…

I tried to cancel 15minutes after placing an order. Sent another email to request cancellation again this morning. Only response is to tell me there may be a delay. Ignore my emails but carry on and take payment. EVRI now letting me know they expect what I ordered. Seems like genuine cancellation is being ignored.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS!

AVOID AT ALL COSTS!!

sent my reg plate, they sent me the wrong colour and it was damaged with leaked paint, I politely asked for a refund which I did not receive. Terrible customer service and an awful company.

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Do not waste your money

Do not bother! Gave them my reg plate and the colour they sent was so far off it’s crazy, looks worse than the original scratches. Emailed three times to give them an opportunity to rectify and send a replacement and no one responded at any point

16 July 2026
Unprompted review

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