Paintgem Reviews 

Paintgem kits are so fun and relaxing!!! I look forward to doing them. Their designs are adorable and just the right size. Also, their customer service is amazing: helpful, friendly and quick! They come with everything you need right out of the box!

Oh my, we have had so many people loving my daughters diamond painting that we have displayed in our house. Will be purchasing more. The flower kits are beautiful and very easy to take out or on holiday. Diamond come in sealable bags and all fit in a small box

I got the Mandala kit as a gift. However, there wasn’t a color chart. So, I emailed and asked for a downloadable one. Not only did Ashley respond quickly, she included a discount code for a future purchase! I think I’ve become a paint gem fan-girl!

Love this company! Great customer service! As a new customer, I reached out with a question which was answered immediately to my complete satisfaction. Received my first order and am so pleased! Will be ordering more kits immediately!

It came out soooo beautiful thank you much for the custom

My order was lost upon arrival in the USA. I informed Paintgem. They resent it to me at no cost, now I have already received it and I am already enjoying it.

I bought a series of trees, spring to winter, its been 2 months, and I have not received what I ordered,

Love the Starry Nights product. Item got lost in shipping, but the replacement was shipped quickly. Very helpful service.

Trusted store of our family for 3 years now.
Even my cousins love how their wax can be used as a display.

I love my custom photo, It's so detailed.
Worth the price!

Although Paint Gem has a limited inventory at present, I was thrilled to find exactly what I wanted with the Sunflower/Sunshine kit - and delivery was 10 days, which both surprised and thrilled me! The packaging and kit are high quality and I especially fell in love with the macaroon wax jar that was included. Thank you, Paint Gem - I look forward to doing business with you again.

Arrived early! Great packaging! Beautiful detail. Doesn’t take long to finish. The majority of the picture is already colored. Gems are added to accentuate. I absolutely loved doing these diamond paintings. Can't wait to frame them and hang them up. :)

Do not buy from them!!! there is no quality control. I had a custom piece I sent in. It took months to arrive so by the time I received it was past the refund date. there is apparently no quality control because the image was horrible. all the details were washed out blobs. you couldn't tell what the art was supposed to be. I tried contacting them by email and by facebook but they do not respond for day or weeks if they respond at all. I emailed them 10 times before gettign a response and they would just tell me to fill out forms that didnt help with my issue, and when I tried to contact them on facebook i had to message them 100 times before gettign a response and they would have me fill out the same forms and would not be helpful. i recreated my art according to the size of their canvas and gem size so that the details wouldn't be an issue and they told me they could print it because it wouldn't fit. I made it the EXACT dimensions! so thats impossible. they just wanted to string me along for months, keep my money and not help me. dont use them they suck!!!!

My order was delivered 2 months after ordering it. But it was worth the wait. They responded to every email I sent concerning the delay. I tracked my package through the USPS site because they seem to update the status of the package before the paingem site does. Thank you Paintgem!

I received my order today and I’m very satisfied with the product ( custom gems ) I know that the shipping delays are a little bit long but it’s worthy ! Cannot wait to order an other one !

Quality is great, customer service is great, and they are always improving!

I ordered from Paintgem, but didn't receive confirmation email. The next day they messaged me on Facebook since I already contacted them there last year regarding my order. They explained to me that I could either pay extra money for shipping or it will take longer. Since I don't want to pay $20 for shipping when the item I ordered was $50, I told them that I'm okay with waiting. They were happy about that a offered me a discount code for the next order. Everything was very polite and it was a nice experience even though I have to wait. But regardless everyone is in my opinion happy. 😊

Amazing 😍😍 i love it , thank you paintgem

I love Paint Gem and have ordered twice already. While the kits take some time to arrive, they're always securely packed and easy to understand. My latest order had a bit of an issue with the shape of the gems I received but Paint Gem was very prompt in addressing my concerns and setting things right. I've already recommended them to several of my friends (one has already purchased!).

I have made several orders from paintgem and they have all been amazing! I love the square gems they offer, it makes the piece fit together so much nicer and the custom option has been a great gift option for family! I have created 4 different custom photo prints that I've then gifted to the people in the image and a handful of other designs too and can't wait to do my next order. I will be recommending paintgem to everyone I know!