While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the product effective for short-term pain relief, particularly for conditions like arthritis and nerve pain. People appreciate its portability and ease of use, with some describing it as a "game changer" for instant relief. Several users reported significant improvement in their mobility and a reduction in the need for other pain relief methods. However, some people were dissatisfied with the product, experiencing increased pain or discomfort, and a burning sensation. A few reviewers found the device ineffective for certain areas like the back or neck, or for specific conditions. There were also occasional reports of faulty pens, issues with charging cables, and difficulties with the design, including unexpected sensations during use.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise its effectiveness, describing... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the product, calling it a "game... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the device's... See more

Order

People report ambiguous experiences with order. While some customers found ordering online easy and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Find that the "PLUS" is handy when pain has risen above a manageable level. Great on my arthritic Knees and helps when my shoulder has acute pain from a combination of calcified tendonitis and arthrit... See more

Company replied

Rated 3 out of 5 stars

I’m not sure this is for me - I have found that the sensation is not pleasant. I have not given up on it yet though and will try to get used to it as there is a 60 day money back guarantee

Company replied

Rated 5 out of 5 stars

I read about the paingone and looked at their site for information. All was positive and as my wife has problems with her knees,I thought it was worth a try. Only ordered the one, as with most th... See more

Company replied

Rated 5 out of 5 stars

Fast delivery which is always a good start. I have previously used a TENS machine so I knew the concept worked . I have a rotor cuff injury awaiting an injection since May 2025! The size and flexibi... See more

Company replied


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product.

Easy to order,prompt delivery, reasonably priced. Have used the paingone pen on multiple occasions and it has really worked well for me, wish that I had found it earlier. A few friends have tried it and were very impressed with the results. For me a great purchase.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

The device is amazing

The device is amazing, it does what the advert says, the first item I have bought online that has done that.
I encourage my sister to get one and she was equally thrilled.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Small but mighty

I am very impressed at this date I say gadget, it works! It is small but mighty easy to transport, easy to use and does the trick, I have used it on my elbow, I do karate and sometimes over stretch and pull the elbow a bit, this definitely helps when I over do things very impressed

30 January 2025
Unprompted review
Rated 3 out of 5 stars

Pain Gone, maybe, maybe not.

It was easy to order and I received it quite quickly. The pen did seem to work but I don’t know if that was wishful thinking. I did contact Paingone(got no reply)as it was really painful when I used it in certain places so I’ve not used it since as I didn’t know if it would be damaging.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

This pen really works have used it on…

This pen really works have used it on my knee my upper arms and my arthritic neck ,my 94 year old mother in law used it on her leg . Every time this pen has got rid of the pain pretty instantly,mother in law couldn’t believe it 10/10 excellent

22 January 2025
Unprompted review
Rated 5 out of 5 stars

It works!

This is an excellent little gadget that really works. Effect doesn't last long, sadly, but treatment can be repeated over and again. Takes away the persistent dull ache of osteoarthritis in my knees, which is a great relief.

1 December 2024
Unprompted review
Rated 4 out of 5 stars

I was in terrible pain due to…

I was in terrible pain due to fracturing my hip.I was not allowed to use this until my fracture healed it is now getting a lot better and I am allowed to use it. I have found it great for arthritic pain and if you use it a couple of times it certainly does relieve the pain this is the real reason I bought this I had the old tens machine years ago but found this newer model easier to use no wires. So all in all I’m very happy with this.

4 June 2024
Unprompted review
Rated 2 out of 5 stars

Absolutely not a good product

I guess this is the pen that is supposed to give you pain relief, it is so long since I purchased it I am not sure ! If it is the pen then have to say it is rubbish, I nor none of my friends thar used it felt nothing at all ! A rubbish product that just prays on people like me who will try anything !

30 January 2025
Unprompted review
Rated 5 out of 5 stars

An excellent tool in the fight against pain.

The Paingone Plus is such an excellent weapon in the fight against both chronic and acute pain. I have used mine on finger pain, knee pain and sciatic pain. The results from a single treatment are amazing, with the pain removed or at least significantly diminished. I keep mine at hand throughout the day.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Easy TENS pen

Excellent, easy to use and effective immediately. I’ve only had it a week but it has helped my shoulder pain already. Easy to take with you on the go. I pop it into my handbag when I leave the house. Highly recommended.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

I found that you have to try it.

I found that what they said and what was advertised was true. It has helped my pain in my shoulder and wrist a lot. It is very good value for money, it is easy to use and light so you can carry it with you. I have told my friends about it and a couple of them said they might consider buying one. I hope that everyone gives it a try.

6 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look