Recently our bathroom was refurbished. The workers tried to cut coners, but PA housing followup procedure (Recently adapted) put their contractors work right after few complaints from us. Hope PA hous... See more
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Review summary
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We recently had our bathroom fully renovated and we’re so pleased with the results. The quality of the work is excellent, everything was finished to a high standard, and the attention to detail really... See more
Company replied
This, I must confess was/is the best accommodation service I have ever utilised in all my years as a locum. Having said that, there is a lot of room for improvement. Firstly, I never had my room clean... See more
Company replied
Linda Robinson was incredibly helpful. She took her time to support me and truly listened. I contacted her regarding my rent arrears on a very difficult day, as I had just lost my mum suddenly and I w... See more
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Company details
Written by the company
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
Contact info
3 Bede Island, LE2 7EA, Leicester, United Kingdom
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3.6
Average
644 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and Helpful
After an incident in the flat above mine that flooded my flat. PA Housing were very fast and accommodating in repairing/replacing the damages within my flat. Richard kept me updated and assisted me in my issues very professionally and im very grateful.
21 March 2025
Unprompted review
Reply from PA Housing
Good morning Chris,
I'm sorry to hear about your flat flooding, that's not good news at all and must have been distressing. Your feedback for our response though - and particularly Richard's - is much appreciated. I'm glad, not for the situation, but that the team was there to make replacing and repairing everything as painless as possible.
Thank you very much for the positive review of the customer service you received - I'll make sure to reshare your feedback with the business so Richard can see this.
Kind regards,
PA Housing Communications Team
Gonna put a review update on disabled person no lift 6 flights over 40 steps and no lift!!
STAY WELL CLEAR OF THIS VERY POORLY RUN HOUSING ASSOCIATION!!
Well here we go again!!
Still no contact apart from a wellbeing chap to see if I'm OK!! And stated he had put a urgent email to everyone involved and should receive a call back tomorrow that was last Thursday and its now Tuesday and still no contact!
So I tried to call today to get a update to be answered by a very unpleasant call handler as never got her name!! Said I was shouting when I was talking abruptly due to the incompetence off this housing association and the lack of communication!!
Wish this would happen to one of them or their families so they can feel the worthless and aloneness with the day to day struggles due to the access issues!!
I'm going to seek legal advice and report all this to the local mp if nothing resolved their end!!
I'm not saying I'm suicidal but can understand why people do if this is how you treat people especially with health issues!!
8 July 2025
Unprompted review
Sara was absolutely amazing and very…
Sara was absolutely amazing and very quick at responding thankyou 😊
4 July 2025
Unprompted review
Reply from PA Housing
Good morning Joanna,
Thank you for your review, that's very kind of you! It's fab to hear that Sara was so helpful and effective in responding to you. I hope any queries you had have now been resolved.
Thanks once again for your feedback, I'll make sure Sara is appreciated around the business for her good work.
Kind regards,
PA Housing Communications Team
Work done brilliantly
Work done brilliantly, very happy with kitchen and bathroom.
3 October 2024
Unprompted review
Reply from PA Housing
Good morning Angela,
Thank you so much for sharing your positive experience of getting your kitchen and bathroom refurbished with us. I'm pleased it went well! Your feedback is much, much appreciated.
Kind regards,
PA Housing Communications Team
Reply from PA Housing
Good morning Stuart,
Thank you very much for your positive feedback! I'm glad to hear you experienced good customer service with us. Hugely grateful for your support.
Kind regards,
PA Housing Communications Team
I moved in to a Flat allicated by P.A
I moved in to a Flat allicated by P.A. Housing I couldn't find any fault with P.A. my Housing Coordinator Jo Jackson is an asset to P.A. she works in a Professional Manner, she is also kind and understanding on what we needed on behalf of My Wife as My Wife has many Disabilities but nothing was a problem from Jo. She is such a Star. I would definitely recommend P.A. Housing Association if you are looking for a Property in the Warwickshire Area
23 June 2025
Unprompted review
Reply from PA Housing
Good afternoon Andy,
Thank you very much for sharing such lovely feedback for our services and for Jo. This means a great amount to us and we really appreciate you taking the time to leave a good reviews for us. I'm glad you're happy with the service you received and Jo will be too with all the good feedback she's getting. All the best to you and your wife.
Kind regards,
PA Housing Communications Team
Reply from PA Housing
Good afternoon Carly,
Thank you for your review, it's greatly appreciated by the team here at PA. I'm pleased you had good customer service from one of my colleagues, that makes me very happy indeed. Have a great day!
Kind regards,
PA Housing Communications Team
Excellent bathroom refurbishment
We had a very thorough bathroom refurbishment. All appliances changed, walls and floors redone. Plumbing changed so the layout of the bathroom could be changed to be a bit more comfortable.
It looks so much better than before! :)
13 June 2025
Unprompted review
Reply from PA Housing
Good morning Jade,
Thank you for your kind review! It's lovely to hear that you're so pleased with your bathroom refurbishment and that you've seen s big improvement in how comfortable it is as well as how it looks. Your feedback is massively appreciated, so thanks for sharing this with us. :)
Kind regards,
PA Housing Communications Team
Just had a new kitchen and bathroom…
Just had a new kitchen and bathroom installed cannot fault the subcontractors and also cannot fault PA housing from start to finish I’ve been informed every step away and now they’ve just been to give me my final checks thank you so much PA Housing thought you’ve done
20 May 2025
Unprompted review
Reply from PA Housing
Good afternoon Kelly,
Thank you for getting in touch with us to share such lovely feedback about your new kitchen and bathroom. It's great to hear that you were kept informed throughout and our contractors did a good job. I hope you enjoy having these new and improved rooms in your home. Thanks again, Kelly!
Kind regards,
PA Housing Communications Team
I’m really happy with the bathroom and…
I’m really happy with the bathroom and the outcome its beautiful thank you so much
11 June 2025
Unprompted review
Reply from PA Housing
Good afternoon Sophie,
That's lovely news, I'm glad to hear you're happy with how your new bathroom turned out. Thank you so much for your feedback, it really means a lot to us. :)
Kind regards,
PA Housing Communications Team
My officer Sharan is very good and…
My officer Sharan is very good and helpful. Always happy to see her in the building. Making good changes making it a nice home to be in
10 June 2025
Unprompted review
Reply from PA Housing
Good afternoon Ramesh,
Thank you for sharing your feedback for Sharan, I'm sure she'll be very pleased to read this. I'll also make sure to share this with the business so she can be recognised for her good work and the changes she's made around your home. Thanks again, it's much appreciated!
Kind regards,
PA Housing Communications Team
I have been with PA housing for 3 years…
I have been with PA housing for 3 years whenever I have had a problem they have always got it fixed in a good time and all engineers or companies they send out are lovely polite and respectable. PA housing recently worked with Dodd group to change my heaters and the 2 lads was amazing my daughter ended up being off school sick and they was really respectable.
5 June 2025
Unprompted review
Reply from PA Housing
Good morning Chloe,
Thank you for the lovely review, it really means a lot to us to hear that we've been there to resolve any problems you've been experiencing such as repairs and that you've received good customer service.
I'm also very happy that you had such a thoughtful service from our contractors over at the Dodd Group. I'll make sure your feedback for them is shared around PA. Thanks again!
Kind regards,
PA Housing Communications Team
Wasteful spending of funds
Wasteful spending on sending professionals for pending issues no resolutions just an organisation that runs on citing rules which are not applicable, does not take into account the residents perspectives and the only thing they chase is if you withhold rent with threatening legislation.
24 June 2024
Unprompted review
Reply from PA Housing
Good morning Ursula,
I'm sorry that you feel we haven't been able to provide resolutions to the issues you've experienced and that like we haven't taken your perspective into account. Your feedback is appreciated and we want to do better by you and all our residents. If you would like to get in touch to discuss this further and get your viewpoint across, you can email us at hello@pahousing.co.uk
I hope you're able to get the resolutions you need!
Kind regards,
PA Housing Communications Team
Happy tenant
Ive a tenant with PA for a number of years now and I don't have a problem at all them, excellent service any problems I've had have been resolved really quickly. I've just had a new kitchen which I am more than happy with
27 May 2025
Unprompted review
Reply from PA Housing
Good afternoon Claire,
Thank you very much for your lovely review, this means a great amount to us and we really appreciate your support! I'm glad that you've had a good experience of getting issues resolved with us, long may it continue! I'm also pleased that you like your new kitchen and hope you get lots of enjoyment out of it.
Kind regards,
PA Housing Communications Team
Disgusting housing association
Disgusting housing association. Been trying to do a mutual exchange for around a year and half. Found a 2 bed to which PA rejected and directed me saying I needed a 3 bed. I found a 3 bed then they’ve rejected that saying I need a 2 bed. Doesn’t care about its tenants. I’m currently stuck in a disabled flat which I don’t require. Asked them to help me look for a 2 bed as they refused the one I found and they point blank refused.
Never go with this housing.
UPDATE!!
So managed to find another 2 bed to join onto the multi swap to which we was informed it shouldn’t take long as they have all paperwork from previous mutual exchange to which they rejected. Yet they’re still determined to make it the whole 45 days until they make a decision. Try to call and be told to wait 5 days for a call back but this seems to only apply to certain tenants as other tenants get a call back the following day. This housing tends to only want to help those who work for them or those that they want. I’ve been doing this mutual exchange process since beginning of 2025 and we’re now in July with no more of an update than when it first started. The company is joke and they just pass blame from pillow to post. The amount of stress they have caused their tenants is not right. Please avoid this housing at all costs if you can.
23 May 2025
Unprompted review
Reply from PA Housing
Good afternoon,
I'm very sorry to hear that you have experienced this confusing communication around your request for a mutual exchange. Without further information, I'm unable to directly contact the team about your case, so I'd encourage you to please persist with us and hopefully we'll be able to provide you with the outcome you would like. I apologise for this and wish you all the best in getting this issue resolved with us.
Kind regards,
PA Housing Communications Team
Great service from PA and AXIS
Specifically with the recent decorating, PA and the contractor AXIS have done a great job. On time, great quality and service.
12 May 2025
Unprompted review
Reply from PA Housing
Good afternoon Dave,
Thank you for your kind review, we really appreciate your feedback! I'm pleased you're happy with the decorating that was done recently, I'll make sure the team are made aware of a job well done. Thanks again!
Kind regards,
PA Housing Communications Team
Thanks GINA and TINA from your rent…
Thanks GINA and TINA from your rent arives team they are very helpful,, wot a lovely team ,,THANKS PAUL KELLY
20 May 2025
Unprompted review
Reply from PA Housing
Good afternoon Paul,
Thank you for sharing your great feedback with us. I'm really pleased that Gina and Tina (what a double act!) were able to provide you with support around your rent. I'll make sure that they hear your feedback and that they get recognition from around the business. Thank you, Paul.
Kind regards,
PA Housing Communications Team
PA Housing have been Absolutely…
PA Housing have been Absolutely Phenomenal Helping us with our Financially and with Living Help(20/10)
19 May 2025
Unprompted review
Reply from PA Housing
Good afternoon Dave,
Thank you very much for your kind words about our services - including financial and living support - 20/10 is high praise indeed! I'm happy that you were able to find support with us and that you've found it to be helpful. I'll pass on your message to the team. All the best!
Kind regards,
PA Housing Communications Team
I had work done by Pilon and they were…
I had work done by Pilon and they were amazing both in their job and their communication about everything they were doing. I am very pleased with the work they have done and love my new bathroom.
16 May 2025
Unprompted review
Reply from PA Housing
Good afternoon Saphiya,
That's fab to hear, thank you for sharing such lovely feedback for PiLON's work on your new bathroom. I'm glad you like it! It's always a pleasure to read success stories about great work and great communication. Thank you so much!
Kind regards,
PA Housing Communications Team
Circus of Clowns 🤡🤡🤡🤡🤡
I’ve had the misfortune of being a tenant of these clowns for eight years, nothing ever gets done when they say it will, 99% of their staff would be lucky to get a job emptying dustbins. I reported cracks appearing all over my property six months ago and they still haven’t sent a surveyor out to inspect them. They rely heavily on the fact that people get fed up with complaining and forget about it. 1 star is too good for them. 👎👎👎
16 December 2024
Unprompted review
Reply from PA Housing
Good afternoon Robert,
I'm sorry to hear that you haven't had a positive experience with us over the years and that you feel as though promises aren't delivered on schedule - this is very disappointing and we want to make things right.
I've highlighted the issue of the cracks appearing around your home with our Repairs Team as a reminder to get a Surveyor out to you. I hope we can get this resolved for you soon.
Kind regards,
PA Housing Communications Team
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